Customer Service Representative
Resume:
Tyeishia Snell
Customer Service Representative
********.*****@*****.***
• 10+ years of Customer Service experience
• Customer Interaction, Problem management
• 3+ years of progressively responsible industry experience in a customer facing role.
• Ability to thrive in a lively working environment and multi task.
• The ability to define customers issues, collect data, establish facts, provide appropriate solutions and alternatives within the time limits
• Strong phone contact handling skills and active listening
• Customer orientated and the ability to adapt / respond to different types of situations Authorized to work in the US for any employer
Work Experience
Dispatcher/ Customer Service
United Safety and Alarms
Scheduling service calls, preparing daily work schedules, using telephone, two way radio. Package Sorter
Amazon (Seasonal ) Aug 2021- Dec 2021
Assemble, seal scan and load parcels in order to ensure safe delivery . CCA
United States Postal Service June 2021-Aug 2021
Deliver and collect mail on foot or by vehicle
Enfact Agent / Customer Service Representative
Rose International/ Fiserv Coral Springs, FL June 2020 to December 2020 Assist consumers/ members in resolving failed transactions with their banking partners. Resolve overdraft balances and fees.
Customer Service Representative
Sitel- Pompano Beach,Fl March 2019 to May 2020
Assist customer with bill payments, ensure a positive relationship in interacting with companies and customers.Helping an assisting customers with complains and refunds. Verify transactions with customers, declined transactions overrides, and assisting with setting travel notices. Quality Assurance Analyst
KP NETWORK - Deerfield Beach, FL March 2016 to February 2019 Monitor inbound and outbound calls, chats, and email responses to assess associates’ demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. Monitoring calls and providing feedback, both during and after the calls. Interpreting data, analyzing results using statistical techniques. Ensures that all agents use the same greetings, scripts, after call procedures and accountability standards.
Proven ability to prioritize and multi-task
Strong critical thinking, analytical, and data entry skills Basic skills in MS Office
Basic understanding of call center or sales environment. Detail-oriented Ability to handle routine tasks
Self-directed and organized
Good interpersonal and conflict resolution skills
Discrete (i.e. ability to maintain confidentiality) Team player
Ability to work under pressure
3 years of inbound/outbound call center experience in a support center fFamiliar with standard call center metrics
Proficient with Microsoft Office suite
The ability to prioritize and multi task in a face paced environment Pharmacy Technician
1800PetMeds.com - Pompano Beach, FL
June 2015 to March 2016
• Data Entry
• Answered incoming calls
• Customer Support
• Assisted customer with complaint's
Pharmacy Technician
Meds Direct Rx of Florida - Deerfield Beach, FL July 2014 to April 2015
• Worked at the counter to perform supply, demand and cash duties • Assisted customers with queries and complaints
• Filed out prescriptions according to written instructions
• Filled prescriptions
• Translated prescriptions
• Answered incoming telephone calls
• Call out members returning phone calls
• Verify information on prescriptions
• Called out doctor's offices for prescription refills and verification of prescriptions • Called insurance offices or providers to verify eligibility and coverage Pharmacy Technician
Drug Place Pharmacy - Pompano Beach, FL July 2010 to June 2014
• Swiftly and correctly calculated dosages
• Dispensed medications
• Prepared prescription labels
• Fill prescriptions for approval by pharmacists • Accessed prescription information
• Accessed patient and prescriber data and drug selection • Handled prescription interpretation and insurance billing • Researched and resolve dosage conflicts
• Researched potentially harmful drug interactions
• Handled insurance issues
Pharmacy Technician Externship
Drug Place Pharmacy - Pompano Beach, FL January 2010 to July 2010
• Completed practicum at Drug Place Pharmacy
• Subsequently offered enrollment in formal training program followed by full-time employment • Worked alongside licensed pharmacists
• Provided excellent service within high-volume retail setting Education
Certificate in Pharmacy Technician
Everest Institute - Fort Lauderdale, FL
Skills
Customer Service (8 years), Quality Assurance, QA
Assessments
Medical Terminology — Completed
February 2019
Measures a candidate's ability to understand and appropriately use medical terminology. .
Contact this candidate