SIMA SOLTANI

*** ******* ***, ****** **

240-***-****

adsbgq@r.postjobfree.com

PROFILE

Ambitious administrative professional with hands-on experience supporting business areas such as management and human resources. Collaborative team player with customer service experience, strong communication, decision-making, and time management skills.

EDUCATION AND TRAINING

Licensed life insurance agent / broker

University of Payam e Nour, Tehran – Iran --- Associate Degree in English --- 2014

Certificate in Customer Service --- 2001

Certificate in Accounting --- 1993

Certificate in Computer Science Software --- 1991

WORK EXPERIENCE

2021- Customer service, Plexos group

2017 – present

Insurance Agent, New York Life Insurance Company

Recognize opportunities to approach potential clients, gather information on health, family, finance, and lifestyle to begin the sales process

Educate and advise clients of benefits, features, and regulations of different policies including individual life insurance, fixed immediate annuities, college founding, and mortgage protection

Develop a coordinated protection plan by calculating and quoting rates for immediate coverage action, and long term strategy implementation

Walk the client through application and issuing of insurance policies procedure

Periodic maintenance calls to ensure client satisfaction, and introduce new products .

2012 – present

Freelance Artist

Design, develop, and deliver custom art pieces to clients according to specifications

Create patina artwork to be displayed in local establishments

Collaborate with local art shows to design and set up booths

2010 – 2012

Administrative Manager, Sahel Aram (Industrial company)

Directed coordination between sales and engineering departments

Improved internal administrative and technical communications

Enhanced customer information database

Examined checks for endorsements and to verify information such as date, bank names, identification of the persons receiving payments and the legality of the documents

Uploaded customer’s transactions into computers in order to record transactions and issue computer-generated receipts

Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns

Identified and corrected transaction errors

Resolved problems or discrepancies concerning customer’s accounts

Monitored all safes to ensure cash balances are accurate

1990-2010

Administrative Manager, Saunier Duval (Industrial company)

Visitor/client reception and service coordination

Developed strong client relationships and earned reputation for delivering exceptional customer service

Trained and provided back up for other customer service representatives when needed

Organized all the employees contracts and their duties

Handled financial documents, office equipment, and furniture

Assured strict adherence to rules and regulations of the company

Organized and issued checks for all payments requests

Planned and administered general logistics service for the office, including transportation and maintenance

Regularly updated employees’ contracts

EXPERTISE

Positive, can-do attitude and results-focused work approach

Extensive experience with procurement, logistics, marketing, coordination

Strong analytical skills

Strong professional communication and supportive team player

Excellent people skills, especially in context of customer services support

Broad experience in streamlining management and communication protocols

QUALIFICATIONS

Professional Artist

Patina (all the furniture_

Decoupage

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