Administrative Manager Customer Service
Resume:
SIMA SOLTANI
**********@*****.***
PROFILE
Ambitious administrative professional with hands-on experience supporting business areas such as management and human resources. Collaborative team player with customer service experience, strong communication, decision-making, and time management skills.
EDUCATION AND TRAINING
Licensed life insurance agent / broker
University of Payam e Nour, Tehran – Iran --- Associate Degree in English --- 2014
Certificate in Customer Service --- 2001
Certificate in Accounting --- 1993
Certificate in Computer Science Software --- 1991
WORK EXPERIENCE
2021- Customer service, Plexos group
2017 – present
Insurance Agent, New York Life Insurance Company
Recognize opportunities to approach potential clients, gather information on health, family, finance, and lifestyle to begin the sales process
Educate and advise clients of benefits, features, and regulations of different policies including individual life insurance, fixed immediate annuities, college founding, and mortgage protection
Develop a coordinated protection plan by calculating and quoting rates for immediate coverage action, and long term strategy implementation
Walk the client through application and issuing of insurance policies procedure
Periodic maintenance calls to ensure client satisfaction, and introduce new products .
2012 – present
Freelance Artist
Design, develop, and deliver custom art pieces to clients according to specifications
Create patina artwork to be displayed in local establishments
Collaborate with local art shows to design and set up booths
2010 – 2012
Administrative Manager, Sahel Aram (Industrial company)
Directed coordination between sales and engineering departments
Improved internal administrative and technical communications
Enhanced customer information database
Examined checks for endorsements and to verify information such as date, bank names, identification of the persons receiving payments and the legality of the documents
Uploaded customer’s transactions into computers in order to record transactions and issue computer-generated receipts
Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns
Identified and corrected transaction errors
Resolved problems or discrepancies concerning customer’s accounts
Monitored all safes to ensure cash balances are accurate
1990-2010
Administrative Manager, Saunier Duval (Industrial company)
Visitor/client reception and service coordination
Developed strong client relationships and earned reputation for delivering exceptional customer service
Trained and provided back up for other customer service representatives when needed
Organized all the employees contracts and their duties
Handled financial documents, office equipment, and furniture
Assured strict adherence to rules and regulations of the company
Organized and issued checks for all payments requests
Planned and administered general logistics service for the office, including transportation and maintenance
Regularly updated employees’ contracts
EXPERTISE
Positive, can-do attitude and results-focused work approach
Extensive experience with procurement, logistics, marketing, coordination
Strong analytical skills
Strong professional communication and supportive team player
Excellent people skills, especially in context of customer services support
Broad experience in streamlining management and communication protocols
QUALIFICATIONS
Professional Artist
Patina (all the furniture_
Decoupage
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