Letisha N. Lucas

Ambitious team oriented manager of over 12+ years of customer service and

retail/sales experience.

*** ***** *** **.

Norfolk, Va 23502

757-***-****

adsbgm@r.postjobfree.com

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EXPERIENCE

Skymart, Virginia Beach,Va — Station Manager

June 2018 - May 2022

In charge of day to day operations including inventory, employee scheduling, hiring and training, ordering and receiving supplies and scheduling appointments. I was also responsible for creating and meeting budgets, maintaining pumps and fuel supply while regularly reporting to company executives.

IBM, Virginia Beach,Va — Call Sales Representative/Customer Service Rep

April 2013-June 2018

Responsible for listening to customer concerns,answering questions and providing information about the company's product and services. Day to day duties included taking phone calls, selling company products, placing orders, as well as solving customer complaints.

ABM, Norfolk, Va —Custodial Lead

April 2008 - April 2013

Instructed sta on proper cleaning and maintenance procedures. I made sure that all health, safety and security procedures were implemented in assigned facilities. Day to day duties included keeping the grounds clean and neat such dusting, mopping, cleaning restrooms, and restocking supplies

EDUCATION

Norfolk State University, Norfolk, Va — mass communications August 2005 - May 2009

Studied broadcasting, journalism, and public relations. ECPI, Virginia Beach, Va

August 2010- May 2012

Studied engineering

SKILLSs

Computer Proficiency

Leadership Experience

Great Communication Skills

People Skills s

Organization Know how

Collaboration Talent

Great Problem Solving

Abilities

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