Data Entry Processing Assistant
Resume:
Conseula T Godley
**** **** ** ******, ** ******919-***-*************@*****.***
OBJECTIVE
To succeed in an environment of growth and excellence where I can be an astute learner and best performer so that I can build an innovative, enjoyable career and be an asset to the company and my coworkers.
EDUCATION
May 2001
B.S. Business Administration/Management, Graduated Cum Laude Shaw University, Raleigh NC
EMPLOYMENT
Processing Assistant Lincoln Community Health Center (WIC) Durham, NC
5/19 – Present
Schedule, cancel, and reschedule general appointments
Register new participants and verify existing participant information
Professionally and effectively communicate verbally and in writing with participants, referring providers, and colleagues
Assist in lab when needed doing thing such as taking heights, weights and checking Hgb levels
Customer Service Rep NC Quick Pass Morrisville, NC
6/18 – 10/18
Handled inbound/outbound calls on multiline phone system
Advised customers of their financial responsibility
Assisted with placing orders for appropriate quick pass items
Took payments and set up accounts
Submitted for additional research when needed
Access Specialist I Duke University Health Systems Durham, NC
11/17 – 5/18
Performed various appointment and access- related duties to include, but not limited to, scheduling, canceling, rescheduling general appointment information and directions
Registered new patients in the system and verified existing patient demographic and insurance information
Coordinated services across multiple DUHS and PDC clinical locations, departments and providers
Professionally and effectively communicated verbally and in writing with patients, referring providers, colleagues, and Duke providers
Proactively resolved conflict by utilizing emotional intelligence and positive language based on Duke Health Access Services Values
Outpatient Pre-Registration Rep Duke University Health Systems Durham, NC
4/17 – 11/17
Contacted Providers to obtain NPI
Contacted Guarantor/Patient to advise to update their PCP
Contacted Guarantor/Patient to confirm and obtain insurance information
Technical Skills
Proficient in EPIC, EMDEON, VM Ware, EXTRA ENTERPRISE, Template Changes, Cadence, TeleOpti, Microsoft Word, copy machines, fax machines, 10-key calculator, Data Entry, multi-line telephone and cash registers
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