Customer Service Area Manager

**** * ******** **

Indianapolis, IN *****

317-***-**** cell

Jeffrey H Blackwell **************@*****.***

Objective

To find employment where I can use my experience in customer service as well as my experience in installing, diagnosing, and fixing problems with systems and equipment.

Work Experience

Area Manager

Managed the installation of AT&T Digital Life security and home automation system. Oversaw up to 14 installers, inventory, time management, scheduling, and payroll for Indianapolis In, San Jose, Sacramento and San Francisco Ca.

Knowledge of Security Systems

With 35 years of experience, I have installed or serviced nearly every variety of security systems available. My ability to diagnose problems is excellent. My knowledge of the systems and all of the components include: installation of the physical system – including the wiring or conduit involved, programming of the systems, replacing faulty parts, and sales of systems – whether an entire package or components to add to an existing system.

Customer Service

35 years experience in customer service. I pride myself in my ability to communicate with the customer to determine what they want versus what we are able to provide. In this competitive environment, the customer’s needs must be met in a way that is satisfactory to the customer. Customer satisfaction is a very important part of any job. Along with providing outstanding customer service, I have attempted to make all appointments I have made or the central station has made. This is an important part of customer satisfaction. My time management skills allow me to schedule appointments so that I am able to get to each appointment on time.

Fire Inspection and Service 35 years experience in the inspection, installation, and service of residential and commercial fire alarms and CCTV.

Installation and Service of Security Systems

35 years experience in the installation and service of residential and commercial security systems. While working as a Fire Inspector, I also did installations & service of security systems as needed.

Sales of Security Systems

14 years experience in the sales of residential and commercial security systems. 11 years of this experience was through sub-contracting and self employment. This included the installation and service of security systems,fire alarms and cctv systems.

Skills

Basic electrical skills

Plumbing installation & repair

Basic carpentry skills

Basic knowledge of power & hand tools

Programming the systems for Honeywell, Bosch, Dsc, Firelite and others

Trouble shooting with volt ohm meter

Dry Wall installation & repair

Installation and connection of cables & wire needed for both electrical and security systems

I have my own hand tools and most power tools.

Area Manager

Carterbrothers Security LLC.

June 2013 – Feb 2014

Inspection, Installation & Service of Fire Alarms and CCTV

General Alarm

Central Security & Communication

EST Service

Honeywell Inc

Apr 2015 - Present

Aug 2005 – Dec 2008

Jan 1999 – May 2002

Jan 1980 – Aug 1995

Installation & Service of Security Systems

Sentinel Alarm Systems

American Security Inc

July 2003 – Aug 2005

Oct 1995 – June 1996

Sales, Installation, and Service of Security Systems

Blackwell Southside Security

Advanced Security Group

Securitylink from Ameritech

True Protection Security, Inc

Blackwell Co – Sub-Contractor

January 2009 – May 2013, Feb 2014 – Apr 2015

Feb 1998 – Dec 1998

Jan 1997 – Jan 1998

Oct 1996 – Dec 1996

June 1996 – Oct 1996

Education

Arsenal Technical High School

1979 Indianapolis, IN

Certifications & Licenses

Basic Fire Alarm (fa101)

EST Institute – 03/1999

Contact this candidate