End Cashier Customer Service
Resume:
Victoria Reed
**********@*******.***
Professional Customer Service Representative with a passion for helping others
Summary of Qualifications
Previous dispatch experience in a busy call centre environment
Superior customer service skills
Computer proficient with MS Office, scheduling, data entry/processing
Strong telephone and interpersonal communications skills
Quality conscious and detail oriented
Work Experience
Business High Value Specialist, Concentrix, London, ON 2016-2022
Telephone Agent responsible for customer service, bill payments, phone support, new accounts, account management, transfer of accounts, change of telephone numbers, educating customers on cell phones, phone plans, sales and upsells, etc.
Customer Service Rep, Bradford Exchange Group/ Kelly Services, London, ON 2015-2016
Telephone Agent responsible for sales and customer service of cheques, etc. to American clients.
Customer Service Rep, Speedy Glass, London, ON 2014-2015
Sales; obtaining insurance approvals; cash management and bank deposits
Dispatcher, Roadside Assistance, Sykes, London, ON 2013-2014
Inbound calls from members in need of vehicle assistance
Acquired information from clients for contracting of facilities (tow trucks)
Dispatch tow trucks to clients for roadside assistance
Cancellation of memberships
Upselling of products, offering renewals of memberships, addition of family members to memberships
Front End Cashier, Loblaw Great Food, London, ON 2011 - 2013
Scanning, bagging and checking out customers
Promoting various specials, company credit card, and local charities on a regular basis
Operation of computerized cash registers, assistance with self-check out registers
Stocking lanes with bags and cleaning supplies, etc.
Returning unwanted products to proper aisle
Accepting coupons for product discounts
Insurance Specialist, TD Canada Trust, London, ON 2001 - 2010
VISA Balance Protection Insurance: Assisted clients with claims procedures, instructions on making claims, discussing benefits of coverage, sending out claims information, legal documents, answering any questions, concerns or objections regarding insurance, and performing cancellation of coverage, assisted VISA with application data entry
Discussed various insurance coverages, retaining business with skilled objection handling
Informed clients of optional procedures regarding their finances if claims denied
Creations of weekly statistics for own sales team
Writing and compilation of team meeting minutes
Specialist/verifier on various campaigns including unsecured lines of credit, critical accident recovery plan, mortgage/home equity lines of credit insurance, VISA, small business banking, and waiver insurance
Management of existing call queues
Education
OSSD, Regina Mundi Secondary School, London, ON
Medical General Laboratory Assistant Program, Medix, London, ON 2010
Contact this candidate