Cashier Associate Customer Service
Resume:
Joseph J Andrade
Warwick, RI 02886
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Core Competencies
Very attentive to customers' inquiries by utilizing excellent listening and communication skills. The aptitude to save inimical situations that cause problems with customer’s demands by utilizing in-depth product and sales policy knowledge to address their ever changing needs. Attentive knowledge of products, including current pricing and sales promotions. Staying up to date with accurate sales helps tailor products to customers’ needs. Ability to handle multiple tasks such as counting money, opening and closing of registers, balancing cash drawers, making deposits and separating charge slips while on duty. Ability to blend problem solving and decision making to positively impact customers’ experience and resolve customer concerns.
Knowledge of guest service fundamentals, and experience supporting a “customers first” culture. Involvement in retail business fundamentals: sales trends, inventory management, process efficiency and improvement.
Willingness to work both independently and with a team to help solve any given problem/project.
Executing daily/weekly workload tasks to support business priorities and deliver on sales goals.
Strong accuracy when processing payments done through checks, cash, credit and debit cards. The ability to provide and promote selling a vast amount of products and services. Experience
October 2016 - January 2017
Toys “R” us, Warwick - Cashier associate
● Excitedly greeted, assisted, and guided customers on their purchases while applying superb customer service skills.
● Assisted in delivering excellent customer service in the sale of online orders.
● Helped to exchange merchandise for customers and accepted returns through the store POS System.
● Learned and adapted to current technology trends to help promote sales.
● Accurately handled cash register operations.
● Familiarity with store layout to help customers find any generalized item. May 2017-June 2019
Home Depot, Warwick - Lumber/ building materials associate
● Worked with customers to customize their dream decks and other home projects with Home Depot’s in-home computer software.
● Certified and operated various powered equipment and forklifts.
● Loaded customer vehicles with products ranging from fence panels to bags of concrete.
● Using a forklift to safely unload and store lumber/molding products.
● 2+ years experience with excellent customer support, resolving issues over the store phone and in person.
● Frequent use of radial arm saw and panel saw for specific customer cuts.
● Proper use of PPE when necessary, including tasks such as wearing approved eye goggles and or handling sharp aluminum straps and exposed wire. January 2020 - July 2022
Target, Warwick - Inbound/General Merchandiser Team Member
● Greeted guests kindly and offered essential help when needed.
● Unloaded the merchandise trucks by hand or with assistance using hand pallet jacks/powered equipment.
● Answering Guests’ calls to help resolve any question or issue that might arise.
● Processed products on the sales floor and backroom.
● Maintained a welcoming shopping environment for guests.
● Scanned, handled, and moved merchandise efficiently and safely.
● Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
● Maintained knowledge of current sales and promotions in the assigned department.
● Resolved guests’ questions quickly and with an affable attitude. Education
September 2012 - June 2016
Toll Gate High School, Warwick
July 2016 - February 2017
Community College of Rhode Island, Warwick
Languages
English (fluent)
Spanish (semi-fluent)
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