Food Service Operations
Resume:
Alan S. Roteman
L.N.H.A C.D.M. C.F.P.P.
***** ** ****** **** ***** Unit B
Tigard, or 97223
*********@*****.***
Highlights of Qualifications
-Possess Current Oregon Residential Care Facility Administrator License
-Earned Board-Certified C.D.M. and C.F.P.P. credentials through Association of Nutrition and Foodservice Professionals (A.N.F.P.)
-Extensive Management experience in upscale, “White Tablecloth” Restaurants, and Resorts
-Equally adept in FOH and BOH environments
-Key member of numerous new restaurant opening Teams
-Strong Dedicated, Loyal Team Builder
-Achieved National “Best-in-Class” Status for Dining Programs as determined by Pinnacle Consulting Co.
-Active in Inter-Disciplinary Team approach to Resident-Centered Care
-Cost-saving program was highlighted in Foodservice Director Magazine
-Possess Dynamic “can-do” attitude
-Strongly believe in empowering staff to achieve personal and professional goals
-Extremely proficient in all Financial functions of Operations
-Excellent Time-Management, Multi-Tasking, and Organizational Skills
-Creative ability to implement simple, effective Sales and Marketing promotions
-Keen eye for details that positively affect operational success
-Acute Analytical and Problem-Solving abilities
-Inspirational Public Speaking and Savvy Marketing acumen
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Relevant Experience and Skills
OPERATIONS
-Well-versed in all levels of Regulatory Compliance
-Extensive knowledge of Food Service Operations and Programs
-Supervised Teams of 10-150 staff and reduced turnover with effective management
-Passionate about serving our Guests
-Achieved significant increased Guest Satisfaction and Profits in numerous operations
-Effective in all Budgeting, Inventory, Profit and Loss, and Audit functions
GUEST SERVICES
-Understand importance of communicating with Customers to ascertain their needs
-Strong believer of being “on the floor” to assist team members in service
-Always stress identifying and exceeding Guest expectations
-Tremendous “Pride of Ownership” Mentality
-Redesigned numerous menus reflecting current trends and seasonal opportunities
TRAINER/COACH
-Conducted effective daily, weekly, and monthly Staff training sessions
-Implemented fun Staff incentives and promotions to maintain and improve morale
-Possess keen ability to motivate multi-cultural and diverse staff members
-Proficient in Interview, Hire, Evaluation, and Termination Processes
Employment History
8/2021-5/2022 Hillsboro Elks Lodge 1862 Club Manager
Complete oversight of 900+ Member Private Fraternal Club. Responsible for all Food and Beverage functions including daily Food Service, Lounge Activities, Catering Events, and Charitable Community involvement. Responsibilities included creating Monthly/Daily Specials, Catering Sales, Ordering, and all other relevant Hospitality aspects. Accomplishments include successfully restarting Dining program after long COVID-19 shutdown, 100% increase in Member dining and Revenue growth, completely restaffing and training Kitchen, implementing Monthly Food and Beverage Inventory, and building positive vendor relations.
2/2021-5/2021 Mosaic Management Inc. Salem, OR Executive Director Pacific Grove Assisted Living
Full Operational and Financial responsibility of 64 Apartment Assisted Living Community. Supervision of Inter-disciplinary Team consisting of Med Room Manager, R.N., L.P.N., Activity Director, Dietary Manager, Business Office Manager, Sales Director, Maintenance Director, and all hourly staff. Oversight of Building remodel of newly-acquired property. Aided in converting previous Paper charting to electronic system of record-keeping to improve Regulatory compliance. Conducted All-Staff in-services, Resident Food Committee meetings, and Town Hall meetings. Major accomplishment was updating over 40 past due Resident Service plan from previous ownership to being compliant and up-to date.
9/15-11/2020 Healthcare Services Group Bensalem, PA
Regional Director of Operations
Direct Oversight of 50+ Dietary Accounts in the Pacific Northwest. Supervision and Development of Team of 6 District Managers. Responsible for all Budget and State Regulatory Compliance, Human Resource issues, Recruitment of Management Personnel, New Business Development w/ Sales Force, Corporate Interdepartmental interaction, and Client Satisfaction. Facilitated the opening of 25+ new Accounts. Received recognition in 2019 for being only Region of 12 in Division achieving Double-digit Revenue growth, Double-digit Profit growth, and 100% Client Retention.
District Manager
Supervised operation of as many as 15 Accounts. Responsible for Manager and Staff development, overseeing Menu implementation and compliance, Food and Non-Food Purchasing, Full Financial management and timely reporting, Payroll submission, High-level Corporate interactions, and all other functions. Surpassed District Budgetary Goals and maintained a high level of Client satisfaction.
8/14-8/15 Pacifica Senior Living, Calaroga Terrace, Portland, OR Food and Beverage Director
Supervised staff of 50+, Sous Chef, and Dining Room Supervisors. Created all menus and Daily/ Weekly Specials. Responsible for 2.0 MM annual Dining Dept budget in High-Rise Retirement Community serving over 15,000 meals/month. Conducted numerous successful themed Catering and Special Events, Resident Activities, and Marketing functions.
6/14-8/14 Le Cordon Bleu Culinary Academy, Portland, OR Instructor
Lectured Culinary students on Hospitality, Sanitation, Entrepreneurship, and Purchasing and Cost Controls. Administered coursework, tracked Student progress and counseled Students. Updated curriculum and made recommendations to Administration regarding Industry trends as it related to Curriculum. Position ended when school announced that it was closing down.
11/10- 6/14 The Springs at Tanasbourne, Hillsboro, OR Culinary Director/Executive Chef
Supervise staff of 50+, Sous Chef, and Dining Room Managers. Created all menus and Daily/Weekly Specials. Responsible for 2MM+ annual Dining Dept. budget in upscale Retirement Community serving 20,000 meals/month. Implemented very successful, Revenue-producing Wine Program, numerous Catering Events, Special Events, Activities, and Marketing functions.
Education Harper College, Palatine, IL
A.A. Hotel/Restaurant Administration
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