Customer Representative Service

SAPREET KAUR

**, ******* ****, ***********, ** M*H 1S1 · 647-***-****

**************@*****.***

A coordinated and highly effective in customer services. Remarkable abilities in client administrations and objective situated to guarantee convenient venture culmination inside a group climate. Reliable, energetic, and resourceful customer service, resolving customer complaints and promoting conflict resolution. Expertise in client services, order taking, uber eats and management.

SKILLS:

• Attentive listener

• Customer Greeting

• Adaptability and Flexibility

• Observant and diligent.

• Strong Communication & writing skills

• Problem-solving & Teamwork

EXPERIENCE

CORPORATION- UPBRIGHT ACADEMY, PUNJAB, INDIA (15 FEBRUARY 2020 -15 MARCH 2021)

Client Handling Associate

● Received 97% satisfaction rating from customers after completed phone or video call.

● Kept records of customer interactions, processed customer accounts and filed documents.

● Collaborated with team to quickly resolve customer complaints with appropriate action.

● Effectively managed approximately 100 incoming calls daily.

● Worked in a TOP DIAMOND DECORATION COMPANY as a customer representative till July.

EDUCATION

Secondary Education / DAV School, Ropar

Punjab (India)

1. Graduation in Bachelor of commerce from Mata Gujri College, Fatehgarh sahib, Punjab

(India)

Majors: Business math’s, Cost accounting, financial accounting, Business law and principle

2. Currently studying in Niagara college,

Program - (International business management)

CERTIFICATIONS

1 Security Guard License

2 First aid and CPR ‘C’ Certification

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