Customer Service Insurance Coordinator

TyAnna L. Johnson

Phone: 708-***-****

Email: *********@*****.***

Objective Experienced business professional/manager seeking a position with a company that offers a strong professional foundation while enabling me to utilize my highly developed customer service, banking/finance, and supervisory/management skills.

Work History 11/16-4/20 Reservation Contact Center Team Supervisor/Remote, Enterprise Holding Corporation

.Managed up to 22 agents by achieving maximum profitability and effectiveness

.Administered quality of work checks by monitoring calls to ensure integrity, minimize errors and track operative sales/customer service performance

.Developed sales agents and through coaching and training to achieve departmental targets and excellent levels of customer service

.Compiled monthly reports to senior management and present plans to ensure monthly targets are achieved

12/15-11/16 Contact Center Management Trainee/Assistant/Remote, Enterprise Holding Corporation

04/15-12/15 Escalations Support Coordinator/Remote, Enterprise Holding Corporation

12/13-04/15 Insurance Coordinator/Remote, Enterprise Holding Corporation

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03/12-12/13 Reservation Sales Representative/Remote, Enterprise Holding Corporation

01/11-03/12 Temporary/Seasonal Home Base Customer Service/Sales Agent, 1800flowers.com

. Delivered extraordinary customer care by placing and responding to questions concerning customer orders

. Worked independently in a home base environment while providing the highest level of customer service to 1800flowers, The Popcorn Factory, and Cheryls.com customers

. Maintained acceptable performance standards, including effectiveness, efficiency and quality while interacting with customers and all levels of management

. Located and interpreted complex information from a number of databases

10/09-11/10 Customer Service Manager, Fifth Third Bank

.Responsible for day-to-day operations, risk management, and audits of Financial Center

.Directed and delegated activities to ensure professional customer service and proficient sales (credit, deposit, and loan products - including mortgages)

.Monitored balancing performance while locating outages

.Provided timely and constructive feedback while developing staff to full potential

.Supervised day to day performance of staff while responsible for on-spot coaching as well annual written performance evaluations

4/09-11/09 Bookkeeper, Matteson Public Library

. Organized and maintained accounts payable and receivable; payroll

. Collected and counted receipt of payment for overdue fines, copier fees, or other library

transactions

. Reconciled and balanced all library government bank accounts

. Created monthly financial reports for Library Trustees

11/08-3/10 Substitute Teacher, Lake Central/Highland IN School Corporation

. Taught basic social block (Math, Science, Social Studies, English, etc.) and reading programs

. Creator of a stimulating learning environment to enhance students’ attention

. Hands-on experience with small and large classes and within various age groups, educational and grade levels

11/01-10/08 Operations/Bookkeeping Officer, Seaway Bank and Trust Company

. Supervised staff members to insure internal-external workflow/customer service

. Managed responsible area desks including Overdraft, Chargeback, ACH/ARP Reconcilement, Stop Payments, Research/Adjustments, New Accounts/Signature Card Verification, Nonpost, Check Verification, Government Reclamations, Kiting/Uncollected Funds, Reg E and ATM Reconciliation/Settlement, Reg DD (Excessive Transaction Monitoring), Escheatment, VODs, Mailroom

. Compliance/Risk Management Committee: New Accounts Monitoring, CTR/SAR Reporting

. Bank Trainer for Core Processing System

. Loss/Prevention of all monies due to fraudulent check and bank transactions/activity (Collections)

Education .BS/Management, University of Phoenix

.Extensive professional training in the area of Sales, Relationship Building, Leadership, and

Management

License Substitute Teaching License

Notary Public

Interest & Activities: Concerned Citizens of Sauk Village, Board Member (Vice-President)

Our Hope Grief Ministry (Counselor)

Professional Memberships: NAFE (National Association of Female Executives)

Phi Beta Lambda

University of Phoenix Alumni Association

Toastmasters Inc.

Skills

●Can provide a high level of customer service/satisfaction

●Advanced Internet Skills

●Strong analytical, problem, and presentation skills

●Superior project and time management skills

●Microsoft Office and QuickBooks Pro

●Excellent human relations, communication, and interpersonal skills

References Available Upon Request

Contact this candidate