CV of Kaitlin Kim Naidoo

Service Agent

Email: adsbdy@r.postjobfree.com

Contact: 073-***-****

Location: Lenasia

Date of birth: 2000-12-04

Personal Profile

I am a vibrant and energetic person with experience in customer experience and insurance sales. I have a passion for providing excellent customer experience to customers and resolving queries within the required service level agreements. I have excellent work ethic and strive to leave a task better than what I found it.

Education

Matriculated in 2018 from MH Joosub Technical High School Diploma in Public Relations – UNISA - current

Skills

• Microsoft Office Package • Telephonic skills

• Customer service • Administration skills

• Sales • Express talk business platform

• FSP Solutions

Career History

(Current) Customer Service Agent – Dash BPO from November 2021. Duties:

• Customer service

• Inbound calls and emails for American citizens

(Previous) Sales Consultant – Surestrat Consulting from November 2019 – April 2021. Achievements:

• Most improved employee of the month

• MiWay and King Price Credit Broker certificates

Duties:

• Selling of home, building and car insurance policies as well as services plans and trackers.

• Administration of client’s policies.

• Resolution of queries.

(Previous) Customer Service - Lib Support Services PTY LTD from July 2019 – October 2019: Achievements:

• Most improved employee – 2 months in a row

• Top agent of the month

Duties:

• Booking appointments for financial advisors.

• Contacting clients and answering calls.

References

Name Role Contact Number

Logan Lawson Supervisor at Dash BPO 062-***-****

Faheema Vandeyar Manger at Lib Support Services

PTY LTD

011-***-****

Martin Permal Team leader at Surestrat

Consulting

074-***-****

Mohammad Sathar Owner at Surestrat Consulting 076-***-****