Customer Service Store Manager
Resume:
Keneisha Cleckley
Store Manager
Salisbury, NC **144
**************@*****.***
Excellent interpersonal and communication skills with the proven ability to develop viable solutions to complex customer related issues. Able to multi task and meet deadlines. Willing to accept new challenges and responsibilities. Courteous and professional when communicating with clients, vendors and management. Authorized to work in the US for any employer
Work Experience
Store Manager
Steve Madden - Charlotte, NC
January 2022 to Present
Manager of Operations/ Co Manager
Forever 21 Model Store - Concord, NC
December 2019 to Present
Store Manager
Dollar General - Orangeburg, SC
January 2019 to September 2019
• Managed daily operations, administrative duties, scheduling, and sales measured by the following KPIs:
% Ly,%Plan,Ads, Upt. And other business metrics.
• Interviewed, hired, trained, and supervised new associates and key holder and management team Store Manager
Motherhood Maternity - Charleston, SC
January 2016 to January 2019
• Managed daily operations, administrative duties, scheduling, and sales
• Interviewed, hired, trained, and supervised new team members Store Manager
Philip Van Heusen - North Charleston, SC
September 2013 to November 2014
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash. Kpi: Conversion, Ly, Plan, Ads Upt and other business metrics.
receipts, or in performing services for customers. Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Establish and implement policies, goals, objectives, and procedures for their department.
Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
Store Manager
Decibel/Jimmy Jazz - North Charleston, SC
May 2011 to August 2013
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Review operational records and reports to project sales and determine profitability. Monitor customer preferences to determine focus of sales efforts. Resolve customer complaints regarding sales and service. Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Assistant Store Manager
XXI/Forever - Yonkers, NY
September 2009 to June 2010
Execute and support the company and Store Managers business objective. Actively engage the Store Manager on efforts towards store profitability, team performance and morals. Ensure store expenditures fall within payroll plan and support sales goal. Ensure policies and procedures are followed. Support Store Manager in achieving weekly, monthly, and annual comp and target goals. Assist in reduction of shrink. Assistant Store Manager
The Childrens Place - Yonkers, NY
August 2007 to May 2008
Organize and maintain selling floor displays and sales information. Assisted customers with their primary and accessory selections. Prepared weekly schedules. Keep records of purchases, sales, and requisitions. Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Assistant Store Manager
Dress Barn - Westchester County
October 2004 to July 2007
NY
Effectively develop ongoing customer relationships to enhance sales. Assisted customers with their needs through store to store, as well as ship to home orders.Organize and maintain selling floor displays and sales information through a planogram.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Establish credit policies and operating procedures. Keep records of purchases, sales, and requisitions. Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Establish and implement policies, goals, objectives, and procedures for their department.
Education
Certificate
Westchester Institute - New Rochelle, NY
May 2003
High School Diploma
Port Chester High School - Port Chester, NY
June 1996
Skills
• Cash Handling (10+ years)
• Customer Service (10+ years)
• Merchandising (8 years)
• Payroll (9 years)
• Retail Management (10+ years)
• Sales (10+ years)
• Scheduling (9 years)
• Team Building (10+ years)
• Microsoft Excel (10+ years)
• Retail (10+ years)
• Management (10+ years)
• Marketing (10+ years)
• Inventory (10+ years)
• training (10+ years)
• Operations (10+ years)
• Time management
• Store management
• Microsoft Office
• Mobile devices
Assessments
Supervisory Skills: Motivating & Assessing Employees — Familiar July 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Familiar
Management & Leadership Skills: Impact & Influence — Familiar October 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Familiar
Retail Customer Service — Proficient
July 2020
Comprehending and responding to retail customer needs. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Monitoring
Customer and Personal Service Social Perceptiveness Time Management Active Learning
Computers and Electronics Personnel and Human Resources Service Orientation Management of Personnel Resources Administration and Management Education and Training Coordination Persuasion
Critical Thinking
Judgment and Decision Making
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