Project Manager Customer Service
Resume:
Kevin O’Connor
***C Azalea Dr.
Whiting, NJ *****
**************@*******.***
No travel restrictions
Professional Profile
I have strong Technologies Management experience and desire to apply this in the Wireless Telecom Industry. With over twenty five years in the Communications Industry coupled with a strong industry related education I have developed strong people and project management skills. My work ethic and the basic enjoyment I get from conquering the task have proved to be the key to success in my career. Areas of
Expertise
Project Management
Wireless Site Acquisition
Regulatory (NEPA/SHPO)
Staffing, Training and Development/HR
Lease Negotiations
Zoning and Permitting
Call Center/Customer Service
Operations Management
Scheduling and Forecasting
Business Administration
Microsoft Word, Outlook, Excel (V-Lookups etc)
Vendor Management
Wireless Career Development
SmartLink
Program Manager
July 6, 2021 to Sept 2021
Responsible for the Hardening project with T-Mobile to have permanent generators at each location. o Manage all permitting and approvals, site build and closeout. Extenet LLC Contract Position
Project Manager
August 2, 2018 to March 2021
Responsible for Municipality approvals to build 731 mini cells (DAS) in Northern New Jersey and 335 mini cells for Verizon in Long Island and New York State. o Experience Town Ordinances and Resolutions. (Government Approval) o Zoning permits
o Building permits and Electrical permits
o Experience with Candidate Searches inside the search ring. o IOU (Utility permits)
o NTP to Construction
Mobilitie LLC
Permit Manager
April 1, 2017 – June 2018
Responsible for permitting in the Central New Jersey Market for all Mini Cell candidates. o Experience Town Ordinances and Resolutions. (Government Approval) o Zoning permits
o Building permits and Electrical permits
o Experience with Candidate Searches inside the search ring. o IOU (Utility permits)
o NTP to Construction
T-Mobile Contractor (Philadelphia and South New Jersey) Project Manager Site Acquisition Lead (L700 Project) May 23, 2014 – March 2017
Managed vendors hired by T-Mobile to complete all Site Acquisition work for L700 including the following:
o Managing the PO procedure to ensure proper accounting protocol was in place for each site. o Participate with RF on the project SOW for each site providing the necessary Leasing, Landlord and site information necessary for Engineering to determine the best possible SOW. o Lease reviews on all sites to determine what sites would require notice, consents or amendments. o Township Ordinance reviews to determine requirements for zoning and permitting. o Complete review of SOW by regulatory to get strategy and move forward immediately determining FCC, FAA, EPA and RF-EME requirements. o Approve vendor assigned A&E firms to request expedient PCDs and FCDs along with regulatory requirements including NEPA, SHPO and Tribal notification procedures. o Targeted sites for lease complete and stepped in when Landlord issues would arise concerning SOW and lease negotiation issues.
o Tracked and anticipated Structural Analysis issues to escalate and make decisions what procedures would be taken to provide T-Mobile with a passing SA including change of scope, requesting alternate site from RF or site modification. o Gathered all necessary documents required by Township to get necessary permits. o Handled all issues that arise in every facet of Site Acquisition to continually push vendor performance and proved Carrier with the NTP to complete construction. T-Mobile Contractor New York and North New Jersey
Project Manager Site Acquisition Lead (Modernization Project) October 2011 – December 2013
Managed vendors hired by T-Mobile to complete all Site Acquisition work for Modernization including the following:
o Managing the PO procedure to ensure proper accounting protocol was in place for each site. o Participate with RF on the project SOW for each site providing the necessary Leasing, Landlord and site information necessary for Engineering to determine the best possible SOW. o Lease reviews on all sites to determine what sites would require notice, consents or amendments. o Township Ordinance reviews to determine requirements for zoning and permitting. o Provide the necessary information while requesting a Regulatory NTP from T-Mobile. o Approve vendor assigned A&E firms to request expedient PCDs and FCDs along with regulatory requirements including NEPA and SHPO.
o Targeted sites for lease complete and stepped in when Landlord issues would arise concerning SOW and lease negotiation issues.
o Tracked and anticipated Structural Analysis issues to escalate and make decisions what procedures would be taken to provide T-Mobile with a passing SA including change of scope, requesting alternate site from RF or site modification. o Handled all issues that arise in every facet of Site Acquisition to continually push vendor performance and proved carrier with the NTP to complete construction. T-Mobile Contractor New York and North New Jersey
Project Manager AAV (Alternate Access Vendor)
October 2009 – October 2011
Managed vendors hired by T-Mobile to complete all Site Acquisition work for AAV (fiber) including the following:
o Managing the PO procedure to ensure proper accounting protocol was in place for each site. o Participate with team comprised of Construction Managers, RF Engineers, SAQ and A&E firms to determine the best path for fiber including all the necessary considerations including ROW. o Lease reviews on all sites to determine what sites would require notice, consents or amendments. Determine the current ROW and negotiate when necessary to complete the SOW. o Provide the necessary information while requesting a Regulatory NTP from T-Mobile. o Approve vendor assigned A&E firms to request expedient PCDs and FCDs along with regulatory.
o Followed all local and state ordinances including fire code requirements for high rise wiring installations.
o Targeted sites for lease complete and stepped in when Landlord issues would arise concerning SOW and lease negotiation issues.
o Handled all issues that arise in every facet of Site Acquisition to continually push vendor performance and proved carrier with the NTP to complete construction. Tower Resource Management New York Market
Site Acquisition Specialist
September 2007 – October 2009
Completed all necessary tasks for each assigned site to complete SAQ requirements for NTP to construction including:
o Lease audit on all sites to determine the current contract requirements with each Landlord. o Township audit on each site zoning ordinance to determine permitting requirements. o Provide SOW to A&E firm and request PCD.
o Provide Notice, Consent or negotiate Amendment with LL. o Provide CDs to Regulatory.
o Apply for permits
o Request passing SA and escalate any issues with failing SAs. o Package all documents necessary and request NTP to construction. o Be prepared to provide Project Manager with up to date information and forecasts at a moments notice.
Westchester Services North New Jersey Market
General Dynamics Contractor Auditor and Physical Site Assessments January 2005 – September 2007
Traveled to various site locations to perform the following tasks on each site to provide the carrier the necessary information needed for site modifications. o Documented all critical powering specifications that currently existed on the site. o Provided numerous drawings required by Carrier to show site layout from an Aerial perspective, Tower height perspective including all measurements and including detailed drawing of compound or shelter.
o Photographed and labeled all required shots.
o Provided and information necessary on each site to give the Carrier an overall perspective of existing site conditions.
Pre-Wireless Career Development
RCN Communications of Manhattan
Operations Manager
2 Years
Bell Atlantic of New Jersey
Installation and Service Manager
4 Years
Adelphia Cable Communications
Installation Manager
13 Years
Education
Stevens Technical Institute
Masters in Technology Management
University of Phoenix
Bachelors of Science Degree in Business Management Union Technical Institute, Neptune, NJ
Electronics Degree
Ocean School of Data Processing, Ocean County, NJ
Certificate in Operations and Programming
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