Customer Service Sales Manager
Resume:
Steven Hamzey
Top-performing BDM
Clarkston, MI *8346
*****@*******.***
Seasoned, competent BDC/sales manager the previous nine years. Have managed teams ranging from 3-12 agents.. Great skills with multiple CRM's and master at coordinating salesfloor & BDC teams for maximum efficiency. Excellent financial education (finance&management degrees) combined with additional automobile training (Kain, PDS) make me the "right candidate" for your dealership. Willing to relocate: Anywhere
Work Experience
Internet Director
Naples CDJR and Naples Mazda
9-21 to present
BDC MANAGER
TAYLOR CHEVROLET - Taylor, MI
January 2019 to July 2021
BDC DIRECTOR
SNETHKAMP CJDR - Redford, MI
April 2018 to December 2018
BDC MANAGER
SOMERSET BUICK GMC - Troy, MI
June 2017 to April 2018
BDC MANAGER/INTERNET DIRECTOR
PATSY LOU BUICK/CHEVROLET - Flint, MI
April 2016 to June 2017
Major duties:
Responsible for managing team of 6-8 BDR's in a call enter environment for 500+ monthly volume dealer
Managed and exceeded all BDC metrics which led to 200+ monthly increase in sold units Responsible for all new car and used car lead sources Excellent coach and motivator on all sources of automobile lead sources: internet, phone, unsold traffic, proactive campaigns
Will hold myself, BDC, and the sales floor responsible for processes and procedures that I implement Traver and Proactive Dealer Solutions certified (BDC trainers) Highly skilled at multiple automobile CRM's
BDC & Internet Sales Manager
Jay Chevrolet/Feldman Chevrolet of Highland - Highland, MI January 2014 to February 2016
48357
Top-producing manager for 8 dealership operation
Manage 6 BDC agents directly and 18 salesforce internet team 20% internet closing rate average over past 12 months
$1mm internet gross fees for 2015
CIM certified with General Motors
Business Development Center Manager
The Suburban Collection - Troy, MI
February 2012 to November 2013
-Responsible for leading a team of Business development representatives to maximize dealership opportunities with the goal of creating excellent customer service.
-Recruit, train, and hiring duties also.
-Drive results by meeting and exceeding daily, weekly, and monthly goals
-Department oversees 10 separate dealerships in Troy, Farmington Hills, and Novi.
-Responsible for driving monthly revenues in excess of $250k Education
Master's in Management
CMU - Mount Pleasant, MI
June 1992 to June 1995
Bachelor's in Finance degree
CMU - Mount Pleasant, MI
August 1982 to May 1986
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