Customer Service Administrative Assistant

Haydee Yurisam Cruz-Rivera

*** * ****** ** ********* 32-F Everett, WA 98204, Tel. 425-***-**** Email; *********@*****.***

Professional Summary:

Worker with over 15 years of experience in the areas of Customer Service, Administrative Assistant and experience working in all phases of the packing processes. Highly skilled in loading components into cartons and shippers per company’s policies and procedures for safety and quality. Responsible, dynamic and respectful of the public. Able to work under pressure and with a minimum of supervision. Ability to perform tasks quickly. Computer knowledge. Bilingual.

Skills:

·Communication

·Strong verbal communication

·Interpersonal skills

·Initiative and problem-solving abilities

·Technical skills

·Organization

·Sales

·Merchandising

·Product Knowledge

Career History:

July 2020-Present

Customer Services Supervisor

Floor and Décor

· Act and work in a manner that is consistent with company’s core values.

· Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures.

· Provide direction to all Customer Service Associates to ensure a highly attentive and accurate level of customer service.

· Greet every customer in a helpful and courteous manner.

· Process customers at checkout using the point of sale (POS) system.

· Process customer refunds and exchanges according to established guidelines.

· Open and close registers.

· Follow established cash, check and charge card acceptance procedures.

· Answer the telephone according to accepted guidelines.

· Stock and tag merchandise displays as required..

· Review and assess the performance of associates on a timely basis

· Train, develop and supervise and define workload for associates.

· Ensure compliance to scheduling, hiring, payroll and business planning processes.

· Monitor, maintain and follow company policies; support company expectations and systems.

September 2018- July 2020

Floor and Decor

Pro Specialist

· Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.

· Collaborate with the Store Team to identify PROs in our Store.

· Maintain extensive knowledge about Floor & Decor products.

· Train and support the Store Team on how to use our selling process.

· Understand our PRO business to educate our PRO customers and expand their participation.

· Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.

· Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.

· Coordinate and assist with PRO Customers in-store activities.

· Collaborate in all store initiatives.

· Demonstrate ability to make effective program and benefit presentations.

· Must possess excellent customer service skills and be results oriented.

· Strong interpersonal skills to interact effectively at all levels and across diverse cultures.

· Ability to multi-task, meet deadlines, and work in a fast-paced environment.

· Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objective

April 2018-July 2018

Fluke

Assembler

· Product Assembler/Operators perform wet, dry, mechanical and/or electromechanical processes to produce quality saleable product (components, instruments and/or systems).

· Prepare, process, wind, clean, install, assemble, rework, calibrate, test, solder and/or inspect product at various stages of assembly from component to final.

· Work from prints, drawings, method sheets diagrams or other specifications in accordance with established assembly procedures, FBS processes and standard work.

· Set up, operate and/or maintain production equipment, machines and tools using process documents, diagrams, and written instructions in support of production goals.

· Produces set-ups and adjustment holding tolerances to blueprint specification.

· Collect, analyze, and report data from production processes requiring basic mathematical and statistical knowledge.

· Counts, sorts, labels, and packages assembled materials.

Bofore 2018 I lived in Puerto Rico and most to my experiences was in Medical Offices and Hospital. I worked in Hospital Menonita Guayama, Puerto Rico for 7 yrs, MedScan in Carolina, Puerto Rico for 9 yrs (Medical Plan Coordinator), Dr. Miguel Moreno Guayama, Puerto Rico for 6 yrs (Dentist and Endodontist)

Education:

·1995 Pontificia Universidad Catolica de P.R.

Certifications:

· Diploma in Customer Service,

· Diploma in Project Management

· Introduction to E-Learning Theory and Practice

References Available to be requested

Contact this candidate