Sales Associate Customer Service
Resume:
Alize Carrillo
Brooklyn, NY *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Paintbucket Nail Salon - Brooklyn, NY
March 2021 to Present
• Answer calls
• Assist customers with questions or problems that arise
• Schedule/edit appointments (using Booker)
• Inform customers on memberships and packages
• Keep up with salon cleanliness and COVID-19 Guidelines
• Suggest merchandise to be added onto transaction
• Train new hires while utilizing on boarding documents I personally created for company Sales Associate
Scotch & Soda - New York, NY
November 2020 to February 2021
• Assist customers with questions
• Cash handling
• Ensure store is neat and clean
• Provide suggestions and requests for styling
• Assisted in Visual Merchandising and changes to the floor when needed Sales Associate
UNIQLO - Orlando, FL
March 2020 to April 2020
Completed training and orientation, but was laid off due to Covid-19. Assistant Manager
Shore Brand - Orlando, FL
September 2018 to March 2020
• Keyholder
• Opened and closed with the responsibility of completing operations including counting and handling of cash
• Assisted customer needs when problems arose
• Completed tasks to keep the store in orderly function
• Trained new associates
• Ensured associates were abiding by sales standards
• Cleaned store
• Rearranged floor layout for new seasons/ items
• Visual Merchandiser
Education
Associate's degree in Fashion Merchandising
LIM College - New York, NY
August 2020 to Present
High school or equivalent
Windermere High School - Windermere, FL
May 2019
Skills
• Cash Handling
• Inventory
• Sales
• Team Building
• Customer Service Skills
• training
• Assistant Manager Experience
• Merchandising
• Commercial Cleaning
• Inventory Control
• Employee Orientation
• Strategic Planning
• Retail Management
• Conflict Management
• Leadership
• Performance Management
• Management
• Retail sales
• Communication skills
• Customer service
• Fashion retail
• Salon Software
Assessments
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Verbal communication — Highly Proficient
February 2021
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
November 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Highly Proficient
February 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Sales skills — Highly Proficient
February 2021
Influencing and negotiating with customers
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• Employed at Shore Brand for more than a year
• Started as an associate and was promoted to a sales lead in April of 2019
• Promoted to Assistant Manager in July of 2019
• Top seller for 2019 within location
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