Flight Attendant Customer Service
Resume:
NAJOUA TALHI
***********@*****.***
Ville nouvelle rue Riad Laaroussi N 22 SAFI MOROCCO
Objective
Competent, diligent and result oriented professional with good experience in administration. Supportive, enthusiastic and dedicated team player to efficiently resolving project
Experience
AGROVETO MAROC Holding in SAFI
01 march 2018 - 2022
Excecutive secretary
Performing accurate research and analysis
Coordinating arrangements,meetings /or conferences as assigned Taking dictation and writing correspondence
Compiling,proofreading and revising drafts of documents and reports Daily record keeping and filing of documents
Providing administrative and clerical support to departments or individuals Handling information requests
Greeting and receiving visitors
Managing spreadsheets
Receive and relay telephone messages
Directing the general public to the appropriate staff member Maintaining hard copy and electronic filing system
Operating office equipment,such as photocopy machine and scanner Planing events and volunteer activities
Preparing confidential and sensitive documents
Arranging for outgoing mail and packages to be picked up Managing professional and personal scheduling for CEO, including agendas, mail,travel arrangements, client management, and other company logistics Managing, coordinate, and arrange senior executives travel and travel related activities,including hotel booking
Maintaining professionalism and strict confidentiality with all materials,and exercise discretion when interfacting with the business
Acting as the point of the contact amoung excecutives,employess, clients and others partners Managing information flow in a timely manner
Racking daily expenses and prepare weekly,monthly or quarterly reports Union Pecheries Africaines in SAFI
08 august 2009 - 30 march 2018
Hr assistant
Supporting human resources processes by administrering tests,scheduling appointments,conducting Orientation,maintaining records and information Substantiales applicants skills by administering and scoring tests Schedules examinations by coordinating appoitments Screening telephone calls,scheduling interviews and conducting research to locate potential job candidates
Searching resumes and assisting with planning new employee orientations Compiling materials and maintaining employee database records Maintaining proper records of employee attendance and leaves Assisting HR Manager in policy formulation, hiring and salary administration Submitting online job postings, shortlist candidates and schedule job interviews Coordinating orientation and training sessions for new employees Ensuring smooth communication with employees and timely resolution to their queries Phone Assistant call center in MARRAKECH
01 jully 2008 - 30 jun 2009
Hotliner/Customer Service
Providing product/services, informations
Answering questions and resolve any emerging problems that our customer accounts might face with accuracy and efficiency
Taking ownership of customer issues
Troubleshooting problems and see them through to resolution Escalating unresolved issues to the appropriate internal teams Collecting prompt and accurate feedback from customers Handling customer complaints and provide alternatives solutions to ensure resolution of complaints
Reaching out customers via email and telephone to verify account information Billingual customer support
Following communication guidelines, policies and procedures Making products recommendations or service to customers based on their needs and preferences Assisting customers in placing orders,fulfilling
Refunds and handling exchanges
Using sales computer technology to maitain customers orders and records Cold call potential customers
Interpersonal skills
Time management
Building customer loyalty
Royal Air Royal airline at Mohamed v airport in CASABLANCA 01 november 2003 - 31 december 2005
Customer service /Hostess
Handling information inquiries, reservations, ticketing Passenger check -in,baggage check-in
Aircraft preparation and problem resolution for all advanced Airlines passengers and potential passengers /guests
Providing customers with baggage assistance
Confirm travel reservations and itineraries
Complete flight check-in
Print tickets using a point -of -sale system
Ability to solve problems
Time -management skills
Ability to multitask
Ability to work under pressure
Autonomous water & Electricty Authority in SAFI
01 jully 2007 - 31 jully 2007
Intership Human Ressources Assistant
Updating employee absence records
Filing HR documents accordingly
Initiating background checks on shortlisted candidates Providing suitable recommendations to improve HR policies Collecting payroll information such as hours of work done by an employee Assisting in screening forms and resumes of applicants Adress queries and issues of workers when required Assisting the HR team in organizing career fairs and special events Reviewing and distribute company strategies by hard copies ( notice board, brochures) or in digital formats ( email, posts on social networks/forums/company website Creating reports on the HR related process when required Chamber of Commerce & Industry in SAFI
01 march 2008 - 30 march 2008
Executive assistant intership
Managing the schedules and communications of key company executives Prioritizing emails and phone calls
Gathering documents to prepare for meetings and coordinating travel arrangements Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department
Performing minor accounting duties
Organizing meetings,including scheduling,sending reminders, and organizing catering when necessary
Providing secretarial support by entering,formating, printing information Answering the telephone, relaysing messages, and maintaining equipment and supplies Royal Air Maroc airline in CASABLANCA
01 march 2003 - 31 may 2003
Customer service airport intership in CASABLANCA
Passenger assistant
Airline baggage handler
Airline reservation roles
Check-in passengers
Asking security questions,allocating seats and giving out boarding cards and luggage labels Weighing luggage and charging the passenger extra if the luggage is overweight Directing passengers through security and departures Giving flight information and directing passengers to departures gates Dealing with issues from delayed,cancelled or missed flights Checking boarding passes at the departure gate
Escorting people who require assistance and unaccompanied children Making announcements on the public adress system
Education
HASSAN II high school in SAFI
2001-2002
Baccalaureate modern literature enghlish section
Ecole TAKADOUM Formation Duale in CASABLANCA
2002-2003
Diploma of Flight Attendant
CHOUAIB DOUKALI university in ELJADIDA
2003-2004
First year modern literature frensh section
Higher Institute of Applied Technology in SAFI
2006-2008
Diploma of Technician Specializing in Executive Secretary Higher Institute of Applied Technology in SAFI
2008
Diploma of Hotliner
BEST RH Agency in MARRAKECH
2018
Diploma of Human Ressources Assistant
Skills
Powerpoint,excel,word, outlook
Languages
Arabic native
Enghlish fluent
Frensh fluent
Contact this candidate