NAJOUA TALHI

adsb8i@r.postjobfree.com

002***********

Ville nouvelle rue Riad Laaroussi N 22 SAFI MOROCCO

Objective

Competent, diligent and result oriented professional with good experience in administration. Supportive, enthusiastic and dedicated team player to efficiently resolving project

Experience

AGROVETO MAROC Holding in SAFI

01 march 2018 - 2022

Excecutive secretary

Performing accurate research and analysis

Coordinating arrangements,meetings /or conferences as assigned Taking dictation and writing correspondence

Compiling,proofreading and revising drafts of documents and reports Daily record keeping and filing of documents

Providing administrative and clerical support to departments or individuals Handling information requests

Greeting and receiving visitors

Managing spreadsheets

Receive and relay telephone messages

Directing the general public to the appropriate staff member Maintaining hard copy and electronic filing system

Operating office equipment,such as photocopy machine and scanner Planing events and volunteer activities

Preparing confidential and sensitive documents

Arranging for outgoing mail and packages to be picked up Managing professional and personal scheduling for CEO, including agendas, mail,travel arrangements, client management, and other company logistics Managing, coordinate, and arrange senior executives travel and travel related activities,including hotel booking

Maintaining professionalism and strict confidentiality with all materials,and exercise discretion when interfacting with the business

Acting as the point of the contact amoung excecutives,employess, clients and others partners Managing information flow in a timely manner

Racking daily expenses and prepare weekly,monthly or quarterly reports Union Pecheries Africaines in SAFI

08 august 2009 - 30 march 2018

Hr assistant

Supporting human resources processes by administrering tests,scheduling appointments,conducting Orientation,maintaining records and information Substantiales applicants skills by administering and scoring tests Schedules examinations by coordinating appoitments Screening telephone calls,scheduling interviews and conducting research to locate potential job candidates

Searching resumes and assisting with planning new employee orientations Compiling materials and maintaining employee database records Maintaining proper records of employee attendance and leaves Assisting HR Manager in policy formulation, hiring and salary administration Submitting online job postings, shortlist candidates and schedule job interviews Coordinating orientation and training sessions for new employees Ensuring smooth communication with employees and timely resolution to their queries Phone Assistant call center in MARRAKECH

01 jully 2008 - 30 jun 2009

Hotliner/Customer Service

Providing product/services, informations

Answering questions and resolve any emerging problems that our customer accounts might face with accuracy and efficiency

Taking ownership of customer issues

Troubleshooting problems and see them through to resolution Escalating unresolved issues to the appropriate internal teams Collecting prompt and accurate feedback from customers Handling customer complaints and provide alternatives solutions to ensure resolution of complaints

Reaching out customers via email and telephone to verify account information Billingual customer support

Following communication guidelines, policies and procedures Making products recommendations or service to customers based on their needs and preferences Assisting customers in placing orders,fulfilling

Refunds and handling exchanges

Using sales computer technology to maitain customers orders and records Cold call potential customers

Interpersonal skills

Time management

Building customer loyalty

Royal Air Royal airline at Mohamed v airport in CASABLANCA 01 november 2003 - 31 december 2005

Customer service /Hostess

Handling information inquiries, reservations, ticketing Passenger check -in,baggage check-in

Aircraft preparation and problem resolution for all advanced Airlines passengers and potential passengers /guests

Providing customers with baggage assistance

Confirm travel reservations and itineraries

Complete flight check-in

Print tickets using a point -of -sale system

Ability to solve problems

Time -management skills

Ability to multitask

Ability to work under pressure

Autonomous water & Electricty Authority in SAFI

01 jully 2007 - 31 jully 2007

Intership Human Ressources Assistant

Updating employee absence records

Filing HR documents accordingly

Initiating background checks on shortlisted candidates Providing suitable recommendations to improve HR policies Collecting payroll information such as hours of work done by an employee Assisting in screening forms and resumes of applicants Adress queries and issues of workers when required Assisting the HR team in organizing career fairs and special events Reviewing and distribute company strategies by hard copies ( notice board, brochures) or in digital formats ( email, posts on social networks/forums/company website Creating reports on the HR related process when required Chamber of Commerce & Industry in SAFI

01 march 2008 - 30 march 2008

Executive assistant intership

Managing the schedules and communications of key company executives Prioritizing emails and phone calls

Gathering documents to prepare for meetings and coordinating travel arrangements Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department

Performing minor accounting duties

Organizing meetings,including scheduling,sending reminders, and organizing catering when necessary

Providing secretarial support by entering,formating, printing information Answering the telephone, relaysing messages, and maintaining equipment and supplies Royal Air Maroc airline in CASABLANCA

01 march 2003 - 31 may 2003

Customer service airport intership in CASABLANCA

Passenger assistant

Airline baggage handler

Airline reservation roles

Check-in passengers

Asking security questions,allocating seats and giving out boarding cards and luggage labels Weighing luggage and charging the passenger extra if the luggage is overweight Directing passengers through security and departures Giving flight information and directing passengers to departures gates Dealing with issues from delayed,cancelled or missed flights Checking boarding passes at the departure gate

Escorting people who require assistance and unaccompanied children Making announcements on the public adress system

Education

HASSAN II high school in SAFI

2001-2002

Baccalaureate modern literature enghlish section

Ecole TAKADOUM Formation Duale in CASABLANCA

2002-2003

Diploma of Flight Attendant

CHOUAIB DOUKALI university in ELJADIDA

2003-2004

First year modern literature frensh section

Higher Institute of Applied Technology in SAFI

2006-2008

Diploma of Technician Specializing in Executive Secretary Higher Institute of Applied Technology in SAFI

2008

Diploma of Hotliner

BEST RH Agency in MARRAKECH

2018

Diploma of Human Ressources Assistant

Skills

Powerpoint,excel,word, outlook

Languages

Arabic native

Enghlish fluent

Frensh fluent

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