Service Representative Customer
Resume:
Trina Miller
Customer Service, Sales, Marketing, Telemarketing
Springfield, IL 62702
************@*****.***
Authorized to work in the US for any employer
Work Experience
Patient Care Associate (PCA)
Bridge Care Suites - Springfield, IL
October 2019 to Present
I assist physically Challenged adults with Rehab Services. CNA - Certified Nursing Assistant
BrightStar Care - Springfield, IL
April 2017 to Present
Assist patients with ADLS, Feeding, Cooking and prepping meals, laundry & house hold chores. Sales Associate
Legal Shield - Springfield, IL
February 2010 to May 2017
Springfield, IL - February 2010 to Present
Located and contacted potential clients in order to offer legal services
• Identified new advertising markets, and proposed products to serve them.
• Prepared and delivered sales presentations to new and existing customers in order to sell new advertising
memberships, and to protect and increase existing advertising.
• Drew up contracts for Legal work.
• Attended sales meetings, and training seminars in order to gather information, promote products, expand
network of contacts, and increase knowledge.
Business Development Representative
Friendly Chevrolet - Springfield, IL
October 2015 to March 2017
Responsibilities
I make outbound calls to present customers to offer them to update their vehicles. I also take inbound calls and do website inquiries and send e-mails.
Accomplishments
My impact I have accomplished is building business relations with customers to meet their specific needs of them finding what they want exactly.
Patient Care Associate (PCA)
Bridge Care Suites - Springfield, IL
May 2014 to April 2016
Provide rehabilitation services for guests that are challenged physically. Client Instructor
Sparc - Springfield, IL
December 2010 to November 2012
Assist Mentally/Mildly Adult Individuals with Grocery Shopping, Laundry, paying their bills, Doctor/Dental appointments.
• Assisting with completing their goal's such as learning to write checks, learning their alphabet and etc. C.N.A.
Heritage Manor - Springfield, IL
January 2010 to February 2011
Assisted the elderly in a Nursing Home Setting
• Assisted with their Daily Routine for the day
• Charted vitals
C.N.A.
Capital Care Center - Springfield, IL
June 2002 to September 2009
Assisted the elderly with daily living skills
• Performed personal hygiene
• Range of Motions/Proms
• Meal Preparations
• Charted vitals
Customer Service Representative
Nebo Systems - Springfield, IL
February 2008 to August 2008
Third party billing for UCH accounts
• Consent Forms for patient billing i.e., sterilization, HCPC codes
• Direct e-mail notification for accounts receivable Customer Service Representative
Lexis Document Services - Springfield, IL
August 1998 to September 1999
Contacted agents to search for jurisdictions by the county
• Entered information in computer via/email to send to agents Business Development Representative
Friendly Chevrolet
August 2018
I make outbound calls to previous customers to upgrade them on their vehicles. I take inbound calls to customers inquiring on a vehicle. I respond to customers through a website inquiry on a vehicle. Education
Certificate in Medical Coding in Medical Coding
Midwest Technical Institute - Springfield, IL
February 2007 to November 2007
Associate in Medical Coding
Southeast High School - Springfield, IL
2007
Skills
• CNA
• Home Health
• Certified Nursing Assistant
• HHA
• Cna Certified
• Call Center
• CSR
• Customer Service
• Customer Care
• Customer Support
• Phone Etiquette
• Sales Experience
• Medical Coding
• Senior Care
• Cold Calling
• Business Development
• Medical Billing
• CPT Coding
• Medical Terminology
• Insurance Verification
• Medical Records
• Meal Preparation
• Telemarketing
• Vital Signs
• Caregiving
• Laundry
• Hospital Experience
• Patient Care
• Data Entry
• Basic math
• English
• ICD-9
• Medical Scheduling
• Sales
• Merchandising
• ICD Coding
• HIPAA
• Memory care
• Dementia care
Certifications and Licenses
CPR
Certified Nursing Assistant (CNA)
driver's license
First Aid Certification
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