Trina Miller

Customer Service, Sales, Marketing, Telemarketing

Springfield, IL 62702

adsb8d@r.postjobfree.com

+1-217-***-****

Authorized to work in the US for any employer

Work Experience

Patient Care Associate (PCA)

Bridge Care Suites - Springfield, IL

October 2019 to Present

I assist physically Challenged adults with Rehab Services. CNA - Certified Nursing Assistant

BrightStar Care - Springfield, IL

April 2017 to Present

Assist patients with ADLS, Feeding, Cooking and prepping meals, laundry & house hold chores. Sales Associate

Legal Shield - Springfield, IL

February 2010 to May 2017

Springfield, IL - February 2010 to Present

Located and contacted potential clients in order to offer legal services

• Identified new advertising markets, and proposed products to serve them.

• Prepared and delivered sales presentations to new and existing customers in order to sell new advertising

memberships, and to protect and increase existing advertising.

• Drew up contracts for Legal work.

• Attended sales meetings, and training seminars in order to gather information, promote products, expand

network of contacts, and increase knowledge.

Business Development Representative

Friendly Chevrolet - Springfield, IL

October 2015 to March 2017

Responsibilities

I make outbound calls to present customers to offer them to update their vehicles. I also take inbound calls and do website inquiries and send e-mails.

Accomplishments

My impact I have accomplished is building business relations with customers to meet their specific needs of them finding what they want exactly.

Patient Care Associate (PCA)

Bridge Care Suites - Springfield, IL

May 2014 to April 2016

Provide rehabilitation services for guests that are challenged physically. Client Instructor

Sparc - Springfield, IL

December 2010 to November 2012

Assist Mentally/Mildly Adult Individuals with Grocery Shopping, Laundry, paying their bills, Doctor/Dental appointments.

• Assisting with completing their goal's such as learning to write checks, learning their alphabet and etc. C.N.A.

Heritage Manor - Springfield, IL

January 2010 to February 2011

Assisted the elderly in a Nursing Home Setting

• Assisted with their Daily Routine for the day

• Charted vitals

C.N.A.

Capital Care Center - Springfield, IL

June 2002 to September 2009

Assisted the elderly with daily living skills

• Performed personal hygiene

• Range of Motions/Proms

• Meal Preparations

• Charted vitals

Customer Service Representative

Nebo Systems - Springfield, IL

February 2008 to August 2008

Third party billing for UCH accounts

• Consent Forms for patient billing i.e., sterilization, HCPC codes

• Direct e-mail notification for accounts receivable Customer Service Representative

Lexis Document Services - Springfield, IL

August 1998 to September 1999

Contacted agents to search for jurisdictions by the county

• Entered information in computer via/email to send to agents Business Development Representative

Friendly Chevrolet

August 2018

I make outbound calls to previous customers to upgrade them on their vehicles. I take inbound calls to customers inquiring on a vehicle. I respond to customers through a website inquiry on a vehicle. Education

Certificate in Medical Coding in Medical Coding

Midwest Technical Institute - Springfield, IL

February 2007 to November 2007

Associate in Medical Coding

Southeast High School - Springfield, IL

2007

Skills

• CNA

• Home Health

• Certified Nursing Assistant

• HHA

• Cna Certified

• Call Center

• CSR

• Customer Service

• Customer Care

• Customer Support

• Phone Etiquette

• Sales Experience

• Medical Coding

• Senior Care

• Cold Calling

• Business Development

• Medical Billing

• CPT Coding

• Medical Terminology

• Insurance Verification

• Medical Records

• Meal Preparation

• Telemarketing

• Vital Signs

• Caregiving

• Laundry

• Hospital Experience

• Patient Care

• Data Entry

• Basic math

• English

• ICD-9

• Medical Scheduling

• Sales

• Merchandising

• ICD Coding

• HIPAA

• Memory care

• Dementia care

Certifications and Licenses

CPR

Certified Nursing Assistant (CNA)

driver's license

First Aid Certification

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