Care Representative Customer Service
Resume:
SHARON DANCY
UNIVERSAL CUSTOMER CARE REPRESENTATIVE
CONTACT
************@*****.***
OBJECTIVE
As an experienced healthcare administrative employee my main goal and focus is to provide excellent customer service and to become a valued employee to my employer and customers that I will serve.
SKILLS
25+ YEARS OF CUSTOMER SERVICE
EXCEL SPREADSHEET REPORTING
EXPERIENCE WITH VARIETY OF DOCTOR SPECIALTIES
MEDICARE PART D INSURANCE AND PHARMACY
5+ YEARS SUPERVISORY EXPERIENCE
MEDICAL SECRETARY CERTIFICATE
EXPERIENCE
Universal Customer Care Representative
Elixir Insurance
2019-present
Answer customer and pharmacy incoming calls promptly and efficiently to provide resolutions to issues received with pharmacy and insurance claims. Proficient in Medicare Part D and commercial pharmacy insurance benefits and claims. Also work with Elixir Mail order pharmacy as a pharmacy technician processing and completing pharmacy orders.
Children’s and Youth Program Assistant
Geauga County Public Library
2018-2019
In charge of after school activities for youths K-12 grade providing enriching activities and tutoring. Set up of programming to make sure that children were engaged and had appropriate experiences within the library setting. Also in charge of keeping daily intake and reporting of children who were provided with services.
Cashier
2013-2018
Provided excellent customer service while processing cash, check and credit card transaction. Worked in various departments throughout the store including but not limited to Customer Service desk and Floral.
EDUCATION
Bachelor Of Science
Cleveland State University
May 2017
Major: Health Science with concentrations in Gerontology and Culture, Healthcare and Communications
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