PROFESSIONAL PROFILE:

Result-oriented executive with more than eighteen years of experience in customer service experience with employee recruitment and development. Proficient knowledge of corporate office suite, SLIC (Store level inventory Control), TWL, UPS world ship, FedEx Shipping Manager system and S.A.P, Forklift certification and Forklift trainer certified.

EXPERIENCE:

Pepsi of Injection Molding Enterprise LLC Littleton MA 2019-Present

Warehouse Supervisor

Make last minute adjustment to schedule to help different departments to ensure proper coverage in

all areas of the warehouse.

Execute last minute changes to orders, when necessary, based on the need of the clients.

When necessary, assist with load and unloading the trucks.

In charger of preparing next day shipment detail for each receiving truck

●Warranted appropriate training, hiring, assessing, mentoring, and disciplining of potential new team members while preserving a productive and positive environment for customers and team members.

●Maintain a high level of customer service within the warehouse through personal interactions with associates and customers by resolving issues in a timely manner.

●Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance’; calling for repairs. Ensure safe work practices and equipment are always used correctly; also ensure all documentation, inspections and current practices are in accordance with Pepsi of Injection Molding Enterprise LLC safety policies.

Make last minute adjustment to schedule to help different departments to ensure proper coverage in all areas of the warehouse.

Execute last minute changes to orders, when necessary, based on the need of the clients.

When necessary, assist with load and unloading the trucks.

Conduct daily team huddles to review the plans for the day. Also conduct mid-day follow up with the team to make the necessary adjustments.

Key Achievements:

I have trained new associate and supervisor on forklift certification. I have certified more than 15 associates on Forklift.

Coca-Cola of Northern New England Needham MA 2017-2019

Warehouse Supervisor

●Maintain a high level of customer service within the warehouse through personal interactions with associates and customers by resolving issues in a timely manner.

●Oversee shipment pallet process to ensure it meets company safety guidelines prior to being ship out.

●Effectively communicate rising problems in operations, code of conduct and other policy violations or illegal actions.

●Warranted appropriate training, hiring, assessing, mentoring, and disciplining of potential new team members while preserving a productive and positive environment for customers and team members.

●Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance’; calling for repairs. Ensure safe work practices and equipment are always used correctly; also ensure all documentation, inspections and current practices are in accordance with Coca-Cola of Northern New England safety policies.

●Recruit, hire, train, motivate, evaluate, and counsel Coca-Cola of Northern New England associates according to Coca-Cola of Northern New England standards by aiding them to work to their full potential.

●Responsible for preparing hourly production reports and make the necessary changes to reduce costs/expenses and increase profitability.

●Make the necessary schedule changes to accommodate warehouse demands. Manage and audit team member timekeeping. Control payroll hours and ensure products are ready to be loaded in a timely manner.

●Monitor inventory shrinkage and communicate with Warehouse Manager when needed. Follow up on all communications including but not limited to voicemails, emails, and paper mail in a timely manner.

●Serve as liaison between distribution and sales department to ensure extraordinary customer service experience for our customer.

DCNE Malden MA 2014-2016

Manufacturing Supervisor (Warehouse),

●Meets warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality and customer-service standards; resolving problems identifying warehouse system improvements

●Moves inventory by scheduling materials to be moved to and from warehouse; coordinating inventory transfers with related departments

●Delivers supplies and equipment to department by receiving and transferring items. Maintain storage are by organizing floor space; adhering to storage design principles; recommending improvements

●Maintains inventory by conducting monthly physical counts; reconciling variances; inputting data. Keeps equipment operating by enforcing operating instructions; troubleshooting breakdowns; requiring preventive maintenance’; calling for repairs.

●Capable to aide, encourage, and guide team members and owner operators through a diversity of training techniques all while can explain clear and precise procedures. Regulates the necessities of both the team members’ and the customers and arranges tactics to increase warehouse performance. Professionally and efficiently converses with team members, customers, supervisors, vendor and owners.

●Created a connection with clients and follow up to see how the product is and if they need anything

●Warranted appropriate training, hiring, assessing, mentoring, and disciplining of potential new team members while preserving a productive and positive environment for customers and team members. Demonstrates prompts and improves team members by leading by example and conveying extraordinary customer service. Capable of producing a team that is agreeable to delivering outstanding customer service by displaying quality service and emotional connections

●Maintain a high level of customer service within the warehouse trough personal interactions with associates and customers by ensuring we are friendly by providing assistant to unload and load the customer vehicle. Assurance of a customer-friendly store means a well-recovered and clean warehouse with new merchandise out in a timely manner

Julien’s Market, Waltham, MA 2012-2019

Operations Manager/Consultant

●Practice shortage awareness, educating management about the product shortages and overages. Prepare tax return using expense report and vendor receipt. Develop marketing and promotional programs. Creation and maintenance of a tracking mechanisms used to analyze the flow of customer traffic and which day of the week is our busiest. Create a personal relationship with all the vendor and act as a point of contact. Negotiate the lease and third-party vendor contract.

●Manage the performance of the organization’s staff and senior management through effective key performance indicators, targets, and goals. Maintaining a safe working environment, coaching and disciplining staff. Managing employee relations issues, including poor performance, attendance, and policy violations. Recruit and train store associates. Schedule store personnel to maximize coverage within budgeted guidelines and ensure that store hours are adhered to. Monitor and ensure accuracy of time and attendance records for all employees in store. Run bi-weekly payroll. Ensure that all company policies and procedures are consistently upheld by employees. Establish and manage a rewards and recognition program to encourage employees to achieve sales goals. Determine daily sales goals and conduct regular performance assessment.

●Provide daily management support to for Julien's Boutique and its employees. Execute policy and procedural changes to develop and improved operational efficiency. Directly involved with the preparation of requests, bids, and contracts for proposals. Negotiating with suppliers and vendors, including Panamanian Wholesale Supplier in Panama. Maintain all merchandising standards, display presentations, signing standards, and monitor inventory control.

Key Achievements: Achieved financial sustainability during the development of latest business opportunities. Designing and implementing filing systems to ensure that filing systems are correctly maintained. Drove sales and increased store’s sales productivity by 35 %.

Dollar Tree. Malden MA. 2013-2016

Assistant Store Manager

●Recruit, hire, train, motivate, evaluate, and counsel Dollar Tree associates according to Dollar Tree standards by aiding them to work to their full potential.

●Maintain high standards of merchandise placement, store signage, and proper display techniques to create an inviting place to shop as per company directives.

●Follow up to ensure corporate policy, memos and merchandise bulletins are enforced and completed in stores.

●Analyze store sales results and trends to achieve the best sale increases and maximize to sales.

●Maintain a good inventory mix, by counting inventory on a regular basis and up keeping merchandise presentation to maximize sales results in each store.

●Control payroll hours, cash control, conduct store audit, ensure price changes are completed in a timely manner, monitor inventory shrinkage, and communicate with District Manager and Regional Director as needed. Follow up on all communications including but not limited to voicemails, emails, and paper mail in a timely manner.

● Responsible for inventory shrinkage inside the store as it relates to security problems, shoplifting and follow up on banking procedures. Responsible for all aspects of inventory integrity for Malden.

●Maintain a high level of customer service within the stores trough personal interactions with associates and customers by ensuring we are friendly and handing out baskets. Assurance of a customer-friendly store means a well-recovered and clean store with new merchandise out in a timely manner.

Key Achievements: oversee the Malden store for the three months to provide guides while Store Manager oversee Lynn store. I was in charge of getting the Malden store ready for inventory for February. Under my supervision the Malden store still managed to increase the store sales and performances. Became the top store in the district for six consecutive quarters (4 months in each quarter), resulting in being the top gun store in the District (top gun store is the number one store in the district for increasing sale for that quarter). Received a letter from the President and Chief Operating Officer of the company for exceeding over 3 million dollars in sales for 2014 and as a result became one of the top 200 stores out of 5300. Received recognition for being in the top five performing stores out of 217 stores in the region for exceeding over 100k in one week. Made the Malden store the top performing store in the region, increasing from the number eight store to the number two store, out of 13 store for Easter sale 2015 while also increasing our sales up to $74,453 (28.17%). Increased sales from $2.800 million dollar a year to $3.6 million dollar a year Increased internet orders by educating clients on the benefit of ordering the product online when ordering large quantities, as a result sales increased by 8% on monthly average (4 thousand dollars a month),

Tufts Medical Center Boston, MA 2010-2011

Medical Records Clerk

●Maintained all medical records both in the filing room as well as in the electronic medical records system.

●Complied with all laws regarding release of information.

●Coordinated compliance with subpoena request with the office’s legal counsel.

●Assessed the electronic record for diagnostic and pharmacological information and medical reports.

Anacius & Company 2008-2010

Medical Record Clerk,

●Maintained client confidentiality at all times

●Ensured any release of information request were within HIPAA compliances

●Maintained all medical records information both in paper files in the file room as well as on the electronic filing systems

Amauri’s Clothing Brighton, MA 2003-2007

Shift Supervisor

●Supervised a team of 30 associates during five store rotations. Trained employees on proper customer service practices. Conducted annual performance appraisals. Delegated daily responsibilities and ensured that all tasks are carried out efficiently and in a timely manner. Resolve staff conflicts and address customer concerns.

●Conducted morning and evening “Shrink Walks” as a loss prevention measure. Verified alarms were active. Ensured that high theft items were secured behind locked cases. Assisted in the creation of “Shrink Walk” manual used to train new associate. At the end of employees shifts conducted cash counts and theft prevention checks.

●Observed the store for any safety concerns. Ensured fire exits were clear. Maintained sanitation in restrooms. Ensured timely receipt of incoming merchandise. Used AS400 to scan and track products received. Performed blocking, the process of stocking shelves on the sales floor.

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