Customer Service Receiving Manager

David Gelchion

717-***-**** ■ ********@*******.*** ■ Mechanicsburg, PA

Page 1

717-***-**** ■ ********@*******.*** ■ Mechanicsburg, PA Dedicated business professional with over 26 years of experience in the areas of transportation optimization, safety, business systems strategies, continuous process improvement, business process reengineering, distribution management, strategic and operational planning support, requirements management, supply chain management, inventory management, logistical planning, systems implementation, and integration. Built and actively maintains relationships within the industry, engaging stakeholders and collaborating on best practices. Out-of-the-box thinker who upholds the highest standards of integrity, performance, and attention to detail, ensuring superior outcomes while exceeding metrics. Weaving together Leadership, Logistics, and Process Management Shipping & Receiving Manager ■ Kellogg Company Apr 2022 – Present

Oversee a team of 30 employees with seven supervisors ensuring timely and accurate shipments to distribution centers and customers by coordinating with corporate transportation, customer service, and 3rd party logistics companies for over 20,000 truckloads a year.

Maintain an effective relationship with the union(s) and process grievances related to the department.

Coordinate and communicate outbound schedules within the department while putting together corporate/contracted resources to maximize optimization.

Arrange staffing (salaried and hourly) to support the department's schedules and needs.

Maintain knowledge of carrier pool to ensure equipment availability to maintain efficiency.

Communicate logistical needs to carriers directly or through transportation services while understanding processes and functional interdependencies.

Recognize, resolve, and escalate issues identified as a potential risk to plant performance.

Maintain and strengthen vendor relationships to ensure continuity in logistical operations. Safety & Fleet Director ■ BWI/Masonite Jan 1995 – Sep 2020

Mitigated regulatory risks by monitoring vehicles to ensure operational, state, and federal compliance.

Communicated positively at all times with staff, including upper management and drivers, to promote lasting relationships.

Observed strict safety measures and ensured all drivers were equipped with the knowledge needed to work safely.

Diminished workflow downtime by managing minimum and maximum volume processes to meet demand.

Minimized expense spending by procuring entire equipment inventory to ensure optimal cost savings.

Designed and built several vehicles to meet specific job requirements.

Supported executive leadership during executive decision-making processes by documenting equipment transfers and sales details.

Sustained safety protocols, ensuring proper and cost-effective usage of equipment and materials.

Mentored drivers and encouraged employees to effectively manage time, resulting in optimal mileage performance.

Secured optimal employee performance by managing reward and

disciplinary programs.

Conducted bi-monthly safety meetings to share best practices and further mitigate operational risks.

Identified issues with work vehicles and put in maintenance requests with the shop department.

Supervised employees to ensure optimal productivity in all job tasks and duties. Employee Management Data Analysis Logistics Strategic Planning Operations Management Leadership Process Automation Organizational Transformation Regulatory Reporting Fleet Monitoring Policy Development Warehouse Management Risk Management Process Improvement Critical Thinking David Gelchion

717-***-**** ■ ********@*******.*** ■ Mechanicsburg, PA Page 2

Senior Account Manager ■ Gordon Terminal Service Co. Aug 1984 - Oct 1994

Analyzed and monitored driver metrics, including estimated arrival time to effectively ensure the efficient scheduling of deliveries.

Compiled medical incident reporting into a database to accurately track issues

for senior leadership.

Streamlined operational efficiencies by supervising yearly equipment overhauls to drive improved inventory.

Oversaw multiple accounts and worked diligently to meet and exceed performance goals.

Reached out to accounts to measure customer satisfaction and increased revenue.

Worked closely with the executive team to outline company goals and transfer them to account holders.

Trained and supported junior account management professionals to

increase company revenue.

Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.

Collaborated with customers to develop strategic business and account plans. EDUCATION

High School Diploma, Marist High School, Bayonne, NJ, 1981 Some College, New Jersey City University, Jersey City, NJ

Contact this candidate