R

Dacia Reed

865-***-****

adsb7i@r.postjobfree.com

m

Maryville, TN 37801

SUMMARY

Seeking a customer service, clerical or administrative position that requires superior leadership, interpersonal communication, analytical thinking, and perception. Abilities Knowledge of administrative and clerical procedures and office automation systems such as Microsoft Office (Word, Excel, Power Point) and Quick Books. Delivers excellent customer and personal service, knowledge of common principles and processes for providing superlative customer and personal services. This includes customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction. Major strengths are planning, problem solving and clear communication. Capable of exercising initiative and independent judgment, while attaining high achievements. Can maintain and update manual or computerized filing, inventory, mailing, and database systems. Team Player. Authorized to work in the US for any employer

Versatile Customer Service Specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with 5-year career in Customer Service. Known for excellent attention to detail and great work ethic. SKILLS

Credit Card Payment Processing

Issue and Complaint Resolution

Multitasking and Prioritization

Order and Refund Processing

Data Entry and Maintenance

Customer Service

Verbal and Written Communication

Creative Problem Solving

Customer Data Confidentiality

Understanding Customer Needs

Efficient and Detail-Oriented

Upselling Products and Services

Transaction Processing

Data Entry

Call Documentation

Calm and Professional Under Pressure

Building Customer Trust and Loyalty

Responding to Difficult Customers

EXPERIENCE

Specialist

Rockledge, FL

TSC Solutions, Inc/ Jan 2010 to Jan 2012

Accountable for processing telecommunication provider wholesale invoices and acting as liaison to these various carriers such as AT&T, Verizon, etc Extensive use of Microsoft Excel and proprietary database applications. Photo Technician

Cocoa, FL

Wal-Mart/ Jan 2005 to Jan 2005

Daily tasks included reading work orders to determine required processes, techniques, materials, and equipment

Create work prints according to the customer specifications and lab protocols Cut negatives and pit in order

Examine developed prints for defects such as broken lines, spots and blurs Reprint originals to enlarge them, or in sections to be pieced together Answer customers ' questions and provide information on procedures and policies Check customers out for their order.

Cashier

Titusville, FL

Wal-Mart/ Jan 2003 to Jan 2004

Job responsibilities included receiving payments by cash, check, credit/debit cards Count money in cash drawers both at the beginning and end of each shift to ensure that amounts are correct and there is adequate change

Resolve customer complaints

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Office Assistant

Cocoa, FL

CCS Networks, Inc/ Jan 1998 to Jan 2003

Duties such answering telephones, directing calls, and take messages Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail

Compile, copy, sort, and file records of office activities, business transactions, and other activities

Compute, record, and proofread data and other information, such as records or reports Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters Complete work schedules, manage calendars, and arrange appointments Review files, records, and other documents to obtain information to respond to requests.

Line Repair Specialist / Customer Service Representative Responsibilities included repair / test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions Confer with customers by telephone to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken Check to ensure that appropriate changes were made to resolve customers' problems Determine charges for services requested, collect deposits or payments, or arrange for billing

Refer unresolved customer grievances to designated departments for further investigation

Review insurance policy terms to determine whether a particular loss is covered by insurance

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments

Resolve customers ' service or billing complaints by performing activities such as placing a refund request, and adjusting bills

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase loss of phone service.

EDUCATION AND TRAINING

Bachelor of Science: Clinical Psychology

Colorado Technical University

Colorado Springs, CO

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