Data Entry Customer Service
Resume:
R
Dacia Reed
**********@*****.**
m
Maryville, TN 37801
SUMMARY
Seeking a customer service, clerical or administrative position that requires superior leadership, interpersonal communication, analytical thinking, and perception. Abilities Knowledge of administrative and clerical procedures and office automation systems such as Microsoft Office (Word, Excel, Power Point) and Quick Books. Delivers excellent customer and personal service, knowledge of common principles and processes for providing superlative customer and personal services. This includes customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction. Major strengths are planning, problem solving and clear communication. Capable of exercising initiative and independent judgment, while attaining high achievements. Can maintain and update manual or computerized filing, inventory, mailing, and database systems. Team Player. Authorized to work in the US for any employer
Versatile Customer Service Specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with 5-year career in Customer Service. Known for excellent attention to detail and great work ethic. SKILLS
Credit Card Payment Processing
Issue and Complaint Resolution
Multitasking and Prioritization
Order and Refund Processing
Data Entry and Maintenance
Customer Service
Verbal and Written Communication
Creative Problem Solving
Customer Data Confidentiality
Understanding Customer Needs
Efficient and Detail-Oriented
Upselling Products and Services
Transaction Processing
Data Entry
Call Documentation
Calm and Professional Under Pressure
Building Customer Trust and Loyalty
Responding to Difficult Customers
EXPERIENCE
Specialist
Rockledge, FL
TSC Solutions, Inc/ Jan 2010 to Jan 2012
Accountable for processing telecommunication provider wholesale invoices and acting as liaison to these various carriers such as AT&T, Verizon, etc Extensive use of Microsoft Excel and proprietary database applications. Photo Technician
Cocoa, FL
Wal-Mart/ Jan 2005 to Jan 2005
Daily tasks included reading work orders to determine required processes, techniques, materials, and equipment
Create work prints according to the customer specifications and lab protocols Cut negatives and pit in order
Examine developed prints for defects such as broken lines, spots and blurs Reprint originals to enlarge them, or in sections to be pieced together Answer customers ' questions and provide information on procedures and policies Check customers out for their order.
Cashier
Titusville, FL
Wal-Mart/ Jan 2003 to Jan 2004
Job responsibilities included receiving payments by cash, check, credit/debit cards Count money in cash drawers both at the beginning and end of each shift to ensure that amounts are correct and there is adequate change
Resolve customer complaints
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Office Assistant
Cocoa, FL
CCS Networks, Inc/ Jan 1998 to Jan 2003
Duties such answering telephones, directing calls, and take messages Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
Compile, copy, sort, and file records of office activities, business transactions, and other activities
Compute, record, and proofread data and other information, such as records or reports Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters Complete work schedules, manage calendars, and arrange appointments Review files, records, and other documents to obtain information to respond to requests.
Line Repair Specialist / Customer Service Representative Responsibilities included repair / test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions Confer with customers by telephone to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken Check to ensure that appropriate changes were made to resolve customers' problems Determine charges for services requested, collect deposits or payments, or arrange for billing
Refer unresolved customer grievances to designated departments for further investigation
Review insurance policy terms to determine whether a particular loss is covered by insurance
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Resolve customers ' service or billing complaints by performing activities such as placing a refund request, and adjusting bills
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase loss of phone service.
EDUCATION AND TRAINING
Bachelor of Science: Clinical Psychology
Colorado Technical University
Colorado Springs, CO
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