Customer Service Sales Representative
Resume:
F
Diana
Flanagan
*******@*****.**
M
Humble, TX 77338
SUMMARY
Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. SKILLS
Sales and Negotiation
Handling Complaints
Relationship Building
Time Management
Decision Making
Workflow Optimization
Customer Service
Microsoft Office
EXPERIENCE
Sales Representative
Atlanta, GA
AYSA/ Mar 2021 to Current
Assisted guests by promptly handling conflicts, requests and concerns. Welcomed customers to property and offered immediate assistance with needs. Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Created and implemented store displays, promoting sales and growth. Improved overall customer purchasing experiences to promote steady revenue. Adhered to company initiatives and achieved established goals. Health Unit Coordinator
Cypress, TX
Odette Smith/ Jan 2017 to Feb 2020
Maintained unit supplies and equipment for medical staff and patient care needs. Maintained operating schedules to provide effective coverage for key areas and achieve objectives. Provided ongoing training to address staff needs.
Established and enforced clear goals to keep employees working collaboratively. Defined appropriate metrics and measurements to drive results. Supervisory Administrative Specialist
Conroe, TX
Zoe Raspberry / Jun 1996 to Feb 2016
Completed weekly and monthly reports summarizing activities. Answered phone calls, provided information to callers and connected callers to appropriate people. Managed and distributed staff contact lists to create lines of communication with partners and co-workers.
Managed patient appointments, check-in procedures and invoices. Clerk Specialist
Houston, Text
United Postal Service/ Oct 1991 to Jul 1992
Delivered high-quality customer service through deep commitment to knowledge and performance. Supported office clerical functions using word processing and other software, email and office machines.
Trained office professionals on administrative procedures to keep file handling consistent and accurate.
EDUCATION AND TRAINING
Associate of Business Administration: Business Management Lone Star College SystemMay 2017
Spring, TX
Associate of Science: Ophthalmic Technology
San Jacinto College District May 2004
Pasadena, TX
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