Customer Service Credit Representative

Sarah J. Lundin

Phone: 847-***-**** *** Linden Avenue Apt. 303

Email: *********@***.*** Wilmette, IL. 60091

EMPLOYMENT

The Encore Shop Wilmette Illinois

The Encore Shop is a consignment retail store affiliated with various non-profit/philanthropic organizations

Assistant Manager

Produced and reviewed daily, weekly, and monthly inventory reports

Managed point-of-sale financial transactions and daily reporting

Coordinated and scheduled logistics related to donor inventory and

Delivered superior customer service through identifying inventory to suit customer needs, utilizing a concierge style of communication and customized selling

Coordinated logistics with outside vendors

Managed seasonal inventory cycles and sales

Created Window and counter displays

Maintained a clean and safe working environment for staff and customers

Baxter Healthcare Corp. Vernon Hills, IL 02/2006 to 09/2011

Baxter Healthcare is a global healthcare company with expertise in medical devices, pharmaceuticals and biotechnology.

Credit & Collections Specialist

●Responsible for over 1.5M in monthly billing

●Managed in excess of 400 accounts

●Obtained required credit information and performed credit analyses for both existing and new accounts

●Met or exceeded 30 day or less outstanding balance

●Ensured accurate billing and collection efforts

●Processed credit card payments

●Utilized cash applications to resolve problems related to credit

●Resolution and reduction in customer deductions and disputes

●Determined release and/or hold of customer orders

●Offsets of open credits and debits and resolution of collection discrepancies

●Updated monthly Excel spreadsheets/reporting regarding open A/R and disputed items.

U.S. Tsubaki, Inc. Wheeling, IL 08/2004 to 12/2006

U. S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products and is the world’s market share leader in roller chain manufacturing.

Credit Analyst

Reduced company DSO (days sales outstanding) to lowest in three years

Facilitated collections for two company divisions

Created monthly updated status reports on accounts with balances 60 days or more

Determined customer credit lines based on bank, trade, and Dunn & Bradstreet reports

Served as liaison between sales team and customer service to assess release or hold of customer orders

Resolved customer disputes

Reduced customer deductions

Assigned monthly offsets/adjustments of credits and debits

Utilized AS400 software to update customer account information

Stiefel Laboratories, Duluth, GA 02/2002 to 04/2004

Stiefel Laboratories is a manufacturer and distributor of dermatological products

Customer Service Representative

Provided support for organization’s top 60% sales accounts across two company divisions

Developed and maintained relationships with wholesaler accounts payables, resulting in decreased past due accounts

Maintained 97% collectable receivables for all assigned accounts

Updated and utilized ACT Database for follow up and reporting

Updated Excel spreadsheets to track collection efforts

Collected differences between returned item credits and debits

Managed EDI/customer orders received

Resolved questions pertaining to product availability and product usage

Directed customer questions for pharmacists and physicians to appropriate marketing/sales managers

Processed product sample requests from physicians

Solomon Edwards Group Atlanta, GA 10/2001 to 02/2002

Recruitment firm specializing in the placement of finance and accounting professionals

Temporary Position

●Completed temporary position in Accounts Receivable for corporate client

Robert Half Agency Duluth, GA 04/2001 to 10/2001

Recruitment firm specializing in the placement of finance and accounting professionals

Temporary Position

●Completed temporary position in Accounts Receivable for corporate client

Delta Apparel, Inc. Duluth GA 11/1999 to 03/2001

Company specializing in design, manufacturing, merchandising and sales of activewear

Credit Analyst

Managed in excess of 200 corporate accounts

Responsible for collection of both past due and over- credit line accounts

Established, investigated and updated customer credit lines

Obtained bank & trade information and Dunn & Bradstreet reports

Determined release/hold of customer orders

Prepared and posted daily lockbox receipts

Completed manual deposits of approximately 2M dollars on monthly basis

Researched, resolved, and reported customer deductions/ charge backs

PetNet Solutions Norcross, GA 01/1998 to 09/1999

Wholly owned subsidiary of Siemens Medical Solutions USA, Inc., operates the world's largest network of PET radiopharmaceutical drug manufacturing facilities and dispensing nuclear pharmacies with over 50 locations worldwide

Credit & Collections Specialist

Responsible for reduction in company DSO by 31 days in 5 months

Posted A/R cash receipts for approximately 125 accounts per month

Facilitated customer collection calls

Processed credit-card purchases via Global Purchasing PC

Researched and resolved customer disputes

Processed credit memos and amended invoices

Accounting Solutions Atlanta, GA 08/1996 to 11/1997

Recruitment firm specializing in the placement of finance and accounting professionals

Temporary Employee

Completed temporary position in Accounts Receivable for corporate client

Products For Power Addison, IL 03/1990 to 10/1995

Wholesale manufacturer and distribution auto parts company

Credit Manager

Responsible for 2M in receivables

Reduction in company DSO from 79+ days to 32 Days

Investigated, established and maintained customer credit lines

Responsible for collections and weekly forecast reports

Researched and resolved customer disputes

Training of Cash Applications staff in financial methods/procedures

Respiratory Care, Inc. Arlington Heights, IL 02/1988 to 02/1990

Manufacturer of a full-range of products for airway management and respiratory care

Credit Representative

Responsible for reduction of company DSO from 62 days to 34 days

Reconciled customer accounts

Researched and resolved customer deductions and disputes

Facilitated collection calls for past due accounts

Anixter Brothers, Inc. Skokie, IL 03/1983 to 01/1988

Global distributor of communication and security products, electrical and electronic wire & cable, fasteners and “C” Class inventory components

Credit Administrator

Responsible for collections for 2 company divisions in excess of 4M in receivables

Established, investigated and updated customer credit lines

Supervised trainees in credit policies and procedures

Prepared monthly cash forecast and monthly sales report

EDUCATION

Chicago Association of Credit Management Park Ridge, IL

Completed Credit & Collections Principles Course

Microsoft Office Applications

ACT Database

Contact this candidate