Customer Service Patient Coordinator
Resume:
Emily Blase
Esthetician
Pinole, CA
adsb4d@r.postjobfree.com
Licensed Esthetician
10+ years successfully providing esthetic, cosmetic and medical consultations for high profile clients
Dear Hiring Manager or Contact,
As an experienced, service-oriented professional-I am confident that I could make a significant impact at your business.
My background lies in providing outstanding client service and satisfaction within the medical & beauty industry. In my previous positions, my service level to high-end clients has resulted in a generous repeat customer base and revenue growth. I am excited to extend my record of exceptional client attention to your practice /spa and ensure optimal customer experiences.
Highlights of my experience include the following:
Excelling as an Esthetician in consecutive positions over the last 15+ years, providing outstanding skin care services—including clinical facials, hair removal, and makeup application—to build a loyal clientele and maximize repeat/referral business. Generated six figures annually in service dollars in addition to being one of the top producers in retail sales.
Fostering rewarding relationships with customers/patients through comprehensive merchandise / product knowledge and warm, personable demeanor.
Demonstrating outstanding communication and organization talents.
Collaborating with peers and various teams to generate a positive and relaxing environment.
I am prepared to put my knowledge and experience to work for you; in fact, I am sure to enhance client/patient satisfaction and exceed your expectations for this role. I look forward to discussing the position further. In the meantime please find my resume attached. References available upon request. Thank you for your consideration.
Sincerely,
Emily Blase
Licensed Esthetician
10+ years successfully providing esthetic, cosmetic and medical consultations for high profile clients
Repeated success utilizing my practical experience in esthetic and medical services. Talent for designing and implementing programs that generate high-value business outcomes and positively impact the overall performance of the organization. Skilled leader in both practical and academic settings. Technically proficient in Microsoft Office Suite, Epic, Quickbooks Medilink.
Areas of Expertise
Full Body Waxing
Facial Treatments
Skincare
Mentorship & Coaching
Leadership & Development
Phlebotomy/Medical Assisting
EMR-Epic Super User
Patient Care
Customer Service
Scheduling
Microsoft Word/Mac
Excel/Advanced Excel
Professional Experience
Nubo Spa
September 2018-present on call
Client Coordinator/Medical Esthetician
Schedule, booked, checked in & out. As well as follow up with clients/ patients & providers/injectors.
• supported & assisted staff with procedures
• provide a comprehensive & customized skin care regimen with medical grade chemical peels that enhance the medical directors cosmetic procedures
Percision Dermatology
March 2018- September 2018
Patient Coordinator
Processed referrals, book, check in-out, process of patient, reception/phones
Insurance Verification, lab & pathology results
Navagate & document patient charting accurately in EMR system
Knowledge of facial fillers, laser treatments & MOHS surgery
Stript Wax Bar, Oakland, CA2010-2018
Lead Esthetician
Responsible for opening and closing the business in accordance with established protocols and procedures.
Training of all new hires.
Resolving any clientele customer service issues.
Specialized in Brazilian and Full Body waxing as well as medical grade resurfacing peels, and spray tanning.
Proper Rx, Oakland Ca 2015
Versed in all aspects of the industry for cannabis industry including delivery & eatable company providing great patient care, customer service & patient education.
Entered,verified patient information & recommendations, & all aspects of delivery process from start to finish
Took inventory, packaged flower, made eatiables & labeled and insured dosage was correct
Maintained accounts & introduced new eatables to Bay area dispensaries
Worked with various software programs specific to the industry
Tested & labled product & properly packaged
Answered phones, administrative duties & ensured great customer service/patient care
Salon 1500, Alameda, CaliforniaDec 2009 - Oct 2010
Esthetician/Proprietor
Created bespoke facial and body wellness treatments
Specific focus on waxing and body hair sculpting
Developed and maintained positive client relations
My Amour Salon and Spa, San Leandro, CaliforniaApril 2008 - Dec 2009
Lead Esthetician
Provided luxury individualized services including facials, body treatments.
Attended and participated in exclusive and advanced training in Repechage and Skinceuticals brands.
Ma Jolie Spa De Beauté, San Ramon, California Jan 2008- June 2008
Esthetician
Individually trained by the creator of the Repechage line on skin care and treatments.
Additional Experience...
NeoSkin, San Francisco, CAOct 2007 - Jan 2008
Kaiser Permanente Oakland Regional Office, EPIC Super User- California May 2006 - Oct 2006
Education
Paris Beauty College, Concord, CA Esthetician license
Licensed
June 2007
Diablo Valley Community College, Pleasant Hill, CA
Gen. Ed
2002 - ‘07
Pinole Valley High School, Pinole, CA
Graduated
May 2002
Certifications
The School of Classic Beauty, AZ Breasthetics Permanente Make-up Technician
Certified
Feb 2009
Aesthetics Plus Dublin, CA, Medical Grade Chemical Peel Certification
Certified
July 2006
Health Career College/Lifesavers Education, Concord, CA Phlebotomy
Certified
Contact this candidate