Medical Billing Front Desk
Resume:
Fatumata Donzo
Dallas, TX *****
adsb3i@r.postjobfree.com
Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service. Experience in managing medical billing and other important office work including handling multi-line phone systems, updating patient Insurance information, and managing schedules. Experience in Hands-on skills in using applications such as MS Office, Millennium, and QuickBooks to facilitate daily operations. Work Experience
Medical Biller and Coder
USMD - Irving, TX
January 2022 to June 2022
• Worked claim edit work queue on a daily basis and resubmit claims through the Epic billing system
• Works ”actions and edits” through Claim Logic on a daily basis
• Paper claims processing daily including proper documentation
• Communicates all claims/data problems that cannot be handled to the Lead A/R Representative within one (1) day of identifying the problem.
• Identifies and researches all incomplete or inaccurate information on claims, and demonstrates proper handling and escalation as needed.
• Notify the AR Lead when a claim backlog in Claim Logic exits from the prior month outstanding greater than 3 days post-month-end.
Patient Care Representative
UnitedHealth Group - Irving, TX
January 2021 to January 2022
• Provided customer service which includes scheduling appointments, addressing family complaints, and escalating if necessary.
• Performed EPIC functions such as check-in, check out, entering demographic and insurance information while ensuring accuracy, and running daily eligibility verifications.
• Reconciliation of daily services to include collection and processing of payments received, reimbursements, creation and obtaining insurance referrals and authorizations needed.
• Medical billing
Receptionist
Audrey Healthcare - Brooklyn Park,
MN October 2018 to January 2021
• Greeted and welcomed guests in person and on phone; answered and directed inquiries to designated department. Maintained logbooks, including sign-in/out logs, front desk expenditures, and calls received.
• Picked up and sorted daily incoming correspondence and delivered sorted mail to addresses. Maintained executive managers’ calendars by planning and scheduling conferences, teleconferences, and travel.
• Developed and utilized effective filling and retrieval systems and maintained office supplies by placing orders and evaluating new products. Managed front office reception area by cleaning and organizing desk and visitor lobby.
• Answered inbound calls within guidelines/goals established by the client and contact center management. Provided directions and general assistance
• Proactively response to inquiries from patients, Providers, and internal medical personnel
• Conformed with and abided by all regulations, policies, work procedures, instruction, and all safety rules
• Make outgoing calls- callback management and miscellaneous calls as assigned. Sent and received tasks to Provider offices to assist patient with access to medical care Education
High school diploma in General Education
St Francis High School - Monrovia, CA
Skills
• Dependable, reliable and able to perform duties with minimal supervision
• Knowledge of Basic Computer Skills.
• Excellent interpersonal skills, with the ability to communicate clearly and effectively with a customer based approach
• Ability to multi-task and be comfortable in a fast-paced worked setting while remaining diligent to accuracy Strong critical thinking, problem solving and judgment skills, with the ability to make sound and reasonable decisions through careful evaluation and understanding of the impact of those decisions
Certifications and Licenses
Medical Billing and Coding
August 2022 to Present
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