Customer Service Data Entry

ANDREW BRYANT

PHONE 615-***-**** • E-MAIL ***************@*****.***

PROFESSIONAL PROFILE

Highly organized analytical professional with superior goal setting, decision-making, and problem-solving skills. Solid reputation for having positive impact on both internal and external support and overall productivity. Keeps pace with changes in various industries and evolving needs. Strong ability to identify, develop and sustain a network of people and other resources for tasks. Able to execute strategic initiatives in a methodical approach.

PROFESSIONAL EXPERIENCE

October 2021 – Present HMS HOST – Nashville, TN

Multi-Unit Opening Manager

• Multi Unit Food & Beverage Manager for 6 Restaurants at the Nashville International Airport

March 2020 – September 2021 U.S. Small Business Administration – Washington, D.C.

Lead Disaster Recovery Specialist

· Responding to a variety of customer inquiries, ranging from routine to complex, and providing detailed information to the public regarding federally declared disaster and SBA's disaster loan program.

· Preparing written responses to email inquiries received through SBA's disaster customer service mailbox.

· Manages a Disaster Customer Service Team of 35 Agents daily.

January 2021 – Present Marriott International – Nashville, TN

Food & Beverage Manager

1st Marriott Tri Brand in the World. AC, Residence Inn, Springhill Suites all under one roof

Efficiently Manage Bartending, Kitchen, and Banquet Staff

Increased Monthly F&B Sales from $60k to $140k Monthly for a 3 Bar Hotel after Marketing and Refreshing F&B Team and Menu.

60+ Hours a week of consistent hard work aiming to create the best guest experience possible.

I have a simple method. I work hard, I love what I do and I'm an effective Team Leader and Follower when necessary.

March 2020 – December 2020 U.S. Small Business Administration – Dallas, TX

Disaster Recovery Payroll Lead

Responding to a variety of employee inquiries, ranging from routine to complex, and providing detailed information to the public regarding federally declared disaster and SBA's disaster loan program.

Manage and Payroll for a Disaster Customer Service Team of 35 Agents daily.

August 2018 – January 2020 Tennessee State Government – Nashville, TN

Statewide Property Manager

Statewide Multifamily Compliance Coordinator/Auditor

Marketing of Tax Credit/Income Based Housing Advertising w/Budget

Management of 160+ Properties throughout the State of TN

January 2017 – August 2018 United States Department of Agriculture – Washington, D.C.

Global Trade/International Partnerships/Research Economist

Creator of Marketing Material for US Foreign Research

International Trade/International Food Trade Partnerships

US Government Research Projects with the Economic Research Service

February 2016 – January 2017 Woodlark Properties – Murfreesboro, TN

Property Marketing Assistant

•Support Marketing efforts to reach maximum occupancy at property

•Daily brainstorm in organizing various projects and initiatives to promote the property

•Update competitor database by inputting data from field sales

August 2014 – February 2016 Tennessee State University – Nashville, TN

Events Management

•Booked venues and negotiated fees, Marketing for Department to gain new clients

•Set up booths, flowers, decorations, and other event décor

•Prepared monthly calendar of scheduled events and tentative hold reports using official scheduling book and responded to inquiries regarding scheduled events

April 2015 – December 2015 Enterprise Holding – Nashville, TN

Fleet Supervisor/Branch Manager

•Recruitment of New Hires

•Served as Branch Manager of a team with 10-20 employees at an International Airport.

•Fulfilled Daily need of over 800+ vehicles

•Handled unexpected incidents

EDUCATION

Graduated May 2018 Tennessee State University Nashville, TN

•Major: Bachelor of Science (Agriculture/Food Science)

Graduation Date: June 2020 Florida International University Miami, FL

•Major: Master of Science (Hospitality & Tourism Management)

ACHIEVEMENTS & AWARDS

Thurgood Marshall Scholar

SEIU Union Scholar

Ben Allen Etiquette School

Metro Nashville Police Academy 2018

AFA Food & Crop Institute 2018 (Chicago, IL/Anaheim, CA)

INTERNATIONAL EXPERIENCE

•Study Wine Abroad – South America (Mendoza, Argentina)

•Accounting - Czech National Bank (Czech Republic)

•Marketing/Agronomy Internship for Moet & Hennessey

ADDITIONAL SKILLS & COMPETENCIES

Food & Beverage – U.S. Foods – Inventory – Breakfast – Quality Assurance – Kitchen Management – Bar Management – Bartending – Payroll – Health Department - Microsoft Office - Retail/Multi-Unit - Management - Team Leadership - Marketing -

Human Resources - Sales Merchandising - Recruiting - Data Entry - Hiring - Customer Service - Public Speaking - Organization Skills - Social Networking - Time Management

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