Customer Service Medical Billing

Roland K. Wilkins

Houston, TX 832-***-**** adsb2y@r.postjobfree.com

I am an extremely dedicated with strong work ethic individual with 15+ years of professional driving history including loading and unloading trucks, seeking a position within a company offering long term career opportunities with growth, stability, and advancement. I excel in collaborating with other departments and clients to provide the highest levels of customer service while ensuring increased standards in quality control and assurance.

Qualifications

Ability to repeatedly lift over 50 pounds

Ability to read and interprets safety rules, procedure materials, operating and maintenance instructions documents

Leadership & Training skills

Strong time management skills

Knowledge of city streets and addresses, including excellent GPS and navigation skills

Clean driving record

Excellent communication and people skills

Ability to drive in all weather and road conditions

Driving experience of non CDL box truck

Forklift knowledge

Appeals

Problem Resolution

Cash Posting

Customer Service Support

Medical Terminology, ICD-9, ICD-10, CPT/HCPCs

Collections

Medical Billing

Insurance Verification/Prior Authorization

Patient Scheduling/Registration

Account Reconciliation

Full Cycle Account Payable

Coding Review

Professional Experience

Staples Office Supply, Houston, TX 1/2021-present

Delivery Driver

Delivered office supplies within assigned route schedule and time window. Obtained delivery confirmation signature thru mobile Proof of Delivery device. Provided excellent customer service and built customer loyalty within my route. Communicated to management any issues or delays that arise and resolved problems efficiently. Also represented the company with excellence and professionalism by safely driving. Assisted warehouse personnel in loading when needed. Other duties as assigned.

Challenge Office Products, Houston, TX 9/2018-9/2020

Delivery Driver

Loading of office supplies and furniture for deliver. Assisted with assigning routes to other co-workers when needed. Delivered products within assigned route schedule and time windows. Verified delivery of items with customer and obtained signature via manual or electronic method. Contacted management when discrepancies on invoice and communicate any errors/returns, as always thriving to provide excellent customer service. Cleaned and maintained warehouse at the end of shift, including other warehouse duties as assigned.

Houston Methodist Hospital, Katy, TX 08/2015 –4/2018

Commercial Collector Representative

Responsible for billing and follow up on commercial and government accounts receivable. Manage insurance claims and appeals for timely follow-up and resolutions. Gather medical records to complete a proper medical review and appeal. Identify denials resulting from ineffective office practices and offering solution and suggestion. Assist with the training of new employees.

Christus Health, Houston, TX 9/2007-6/2013

Medical Biller/Collector

Responsible for correcting, completing, and processing claims for commercial payers and workman’s compensation and making sure claims are accurately sent to insurance companies. Follow-up with insurance companies on unpaid accounts identified through aging reports. Process appeals. Responsible to answer/respond to patient, staff, and insurance representative questions/concerns. Responsible for charity adjustments and refund requests.

Orthopedic Group, Houston, TX 9/2006-9/2007

Office Support

Maintained patient schedule, appointments, and registration. Responsible for insurance verification, prior authorization, and billing of workers compensation claims. Assisted with patient concerns relating to services and billing questions. Managed filing and retrieving medical records. Assist with developing x-rays.

South Central Community Health Center, Houston, TX 4/2006-9/2006

Front Desk Registrar

Responsible for patient relations, check-in/check-out, scheduling, insurance verification and answering phones in a courteous manner. Managed filing and retrieving medical records and patient information. Assist with collecting and recording co-pays. Assist with patient concerns relating to services and billing questions.

Fingers Furniture, Houston, TX 4/1989-4/2004

Contractor/ Lead Delivery Driver

Supervised 2-3 employees, overseeing deliveries made to customer homes, ensuring all work is conducted in an efficient, quality, and professional manner. Maintained attendance and time records for payroll processing. Accurately and safely load truck checking items for damage prior to loading. Deliver, move and/or install furniture in a safe manner within agreed time frame. Obtain customer signature on receipt of pick-up and delivery. Listen and resolved customer complaints.

Education

2015 –Billing and Coding Certificate, National Institute of Technology, Houston, TX

Technical Expertise

Strong PC skill, specifically proficient with Microsoft Office Suite, 10-key by touch

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