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Customer Service Relations Director

Location:
Lawndale, CA
Posted:
August 28, 2022

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Resume:

Nick Chaires

**** *. ***** **.

Lawndale, CA ****0 310-***-****

adsb2l@r.postjobfree.com

https://www.linkedin.com/in/nickchaires

Experienced Audio, Video & IT Sales Representative EXPERIENCE

Corporate, Government, and Education Sales

Servexo Protective Services www.ServexoUSA.com

May 22, 2020 - December 18, 2020

Reference: Jonathan Symmes Sr. Contracts Manager 818-***-****

● Responsible for providing the government and private sector with audio, video, IT equipment, and security camera systems throughout the United States

● Overwsaw all purchasing/procurement for all audio, video, and IT PO’s

● Verified accuracy (pricing and availability) of all purchasing, AR/AP pre-invoice so as to ensure errors are not overseen

● Works within established policies and procedures to establish the most ROI possible

● Entered all electronic files in SalesForce, including the scanning of all required documents for upload to the e-CMS briefcase

● Maintained the Contracting Officer's Representative (COR) log for the facility (dams, federal buildings, VA) and sends out notices to Contracting Officers whose contract is ready to expire offering our products and services in order to leverage favoritism and avoid bid

● Knowledge of Procurement Regulations (government and private sector) as they apply to contract solicitation and administration and the ability to apply them in situations lacking precedent (i.e. knowledge of supporting documentation for modifications, amendments and abnormal situations). Ability and skill to independently perform administrative tasks and manage multiple assignments (e.g., performing market research, pre-award surveys, preparing correspondences and purchasing/contract-related documents

● Knowledge of both product and service type bids (RFI, RFP, RFQ, IFB, Sole Source), small purchase procedures, fixed price (FFP), and purchase agreements Director of Corporate, EDU, and Government Accounts Westlake Pro, Inc. www.WestlakePro.com

01/2017 - 06/2019

Reference - Henry Azarloza CFO 818-***-**** adsb2l@r.postjobfree.com

● Pursued and was awarded multiple audio, visual and broadcast contracts at the local, state and federal levels, all five branches of the United States military as well as schools

(UCLA, Hollywood High School) across the US

● Handled both accounts receivable and accounts payable duties

● Was able to absorb and vet very detailed rfp’s and vet any potential caveats that if awarded were untenable and not worth pursuing in order to mitigate risk and loss to the company

● Developed customer relationships once awarded in order to gain the clients trust, confidence and increase revenue and profit percentages by under promising and over delivering

● Was able to negotiate lower costs with multiple vendors (Meyer Sound, Earthworks Microphones, Shure)

● Carried out market research, networked as well as Google news alerts to identify new potential opportunities and develop new markets before competitors. My goal was to find any future integrations before they went out to bid and eliminate the competition ahead of time

Vice President

Sonic Sales, Inc. www.SonicSales.com

06/2013 – 12/2016

Reference - Josh Carruthers CEO 760-***-**** adsb2l@r.postjobfree.com

● Led and oversaw the aggressive expansion of brands and market segments in the professional audio and visual fields (BlueJeans video conferencing, Carbonite cloud storage)

● Oversaw accounting, operations, artist relations, endorsement inquiries and acted as liaison between artists and vendors as well as customer service advocate for both vendors and clients

● Opportunity Management – managed the internal/external/quotation/order process, to win business over other competing rep firms which had similar products

● Created other avenues for revenue and profit (became a distributor for Draper and TASCAM)

● Met often with dealers and vendors regularly to address any concern(s) and fix

● Tracked all leads, sales and follow-up status for staff and reported to president and C.E.O.

● Set up company as an authorized supplier for the United States government Vice President

Ion Audio Video Technologies

08/2012 – 06/2013

Reference Mihai Ion - President and CEO 310-***-**** adsb2l@r.postjobfree.com

● Oversaw all audio, visual, I.T. sales and installations for all commercial and residential Clients as well as customer service liasion

● Expanded CCTV market sales and installations by actively bringing up in any and every conversation as well as cold calls and emails and informing past customers of the importance of CCTV systems

● Created very detailed and elaborate proposals for each client in order to leverage confidence from clients who are considering other competitors

● Set up company to be an authorized vendor for the United States government

● Once qualified and selected – work with the account team to create a bid strategy for the sales opportunity which identifies not just one-off sales but the long-lasting customer relationships

Westlake Pro, Inc.

Los Angeles, CA

Account Manager, General Manager, Director of Government and EDU Division 01/2004 – 08/2012

● Led all aspects of sales, operations, accounting, marketing, artist relations and hiring

● Reported daily on potential and existing leads as well as current sales and audio installations for VIP clients (Mel Gibson, Linkin Park, CIA, DIA, US military CONUS/OCONUS)

● Changed mindset of sales staff to not only focus on pro audio sales but broadcast audio/visual as well

● Retrained sales staff on the dichotomy of audio/visual integration process (i.e. how to introduce, qualify and close audio/visual and post-production installations) Guitar Center, Inc.

Seattle, WA, Hollywood, CA.

Retail Sales, Dept. Mgr, Artist Relations Director 2000-2004

● Specifically tasked to work with celebrity, VIP, C-Level executives, or otherwise well-known clients who may require certain privacy requests, loan privileges, discounts, and in-person delivery.

● Became comfortable working nights, weekends, holidays, and days off, and was always willing to go the extra mile for the client, the company, and myself.

● Exceeded sales goals in each department I was assigned to and was personally requested by VP with permission from my GM to attend and train new hires in multiple grand openings throughout the WA, ID, OR, and CO regions.



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