Customer Service Nursing Assistant
Resume:
Dyshana L. Stevenson
*************@*****.***
US Citizen
PROFILE
Seasoned, progressive, effective, and respected Administrative professional with proven experience and a solid work h i s tory in both the public and private sectors. Results-driven, innovative, and a s t rategic thinker. Equipped with a solid background in drafting correspondence and t ravel management. Branded by supervisors, colleagues, and professors as demonstrating outstanding interpersonal and communication skills and possessing a sustained history of providing superior customer service in h i gh profile, politically sensitive, deadline-driven environments.
OVERVIEW OF EXPERTISE
● Highly experienced in preparing reports and effectively articulating information contained therein.
● Solid experience in monitoring incoming and outgoing correspondence while ensuring that established deadlines are met.
● Proven ability to prioritize and reprioritize based on the needs of the organization.
● Highly experienced in conducting research in an effort to locate reference materials and to find answers to questions posed by supervisor.
● Able to successfully brief and update supervisor and other office staff on special initiatives, projects, and all areas pertaining to the workflow of the office.
● Concrete experience in assembling and proofing written background materials for use in conferences and meetings.
EXPERIENCE
Bigbus Tours Washington Dc, Bus Operator April 2018- Current Supervisors: Monique Ware, Monique Bidgell
Operate and Pre trip open top double decker buses in a safe and timely manner. Transporting guest on designated routes in our historical downtown washington dc, georgetown and arlington va. Rendering excellent customer service to our guest or potential guest. Such as but not limited to Greeting and smiling, answering questions checking and or selling tickets Playing our multi commentary system at the exact locations. Making sure guests have headphones and are on the right channel to hear live tour guides. Constantly reminding guests about safety checkpoints and to remain seated while sitting at the top of the bus.
Toni Thomas & Associates, Commercial Driver License Instructor (Class B) March 2015-February 2017 Washington, DC
Supervisor: Bryan Champ
Instructing students using CDL Manuals and computer software on General Knowledge, passenger and air brake endorsements, test student weekly by way of written and behind the wheel examinations, maintain student records using proprietary software, and accompany student to District of Columbia sanctioned road testing
MAP Drug Testing, Certified Specimen Collected, Annapolis, MD September 2014 – April 2017 Secure and collected urine and breathalyzer specimens for various agencies, prepare specimens for analysis at various laboratories, prepare specimens for analysis at various laboratories, manage several contracts for collecting random and post-accident specimens, generated and submitted both standard and non-standards reports as needed by the client, maintained time records, equipment stock, expenses, and staff activities, and resolved staffing issues directly or in collaboration with employees Serve DC Contract Monitor
Supervisor: Francheska Washington June 2010 – October 2013 Washington, DC
Responsible for performing admin duties at leadership’s request. Received verbal accolades for producing outstanding work products. Accomplishments included filing, typing, copying, and scanning documents, received and directed visitors to appropriate staff person (upon inquiry), created and maintained active files, processed and paid invoices, performe basic bookkeeping functions, answered the multi-line telephone switchboard directing messages to proper recipient, ordered office supplies and equipment, monitored and maintained the organization’s website. Ideal Nursing Facility
Certified Nursing Assistant, June 2009 – March 2017 Washington, DC
Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager, Providing patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming, administer prescribed oral medications, under the written direction of physician or directed by home care nurse or aide, and ensure patients take their medicine, accompany clients to doctor’s office or on other trips outside the home, providing transportation, assistance, and companionship.
Pantry Assistant, June 2007 – September 2010
Jericho Christian Ministries
Hyattsville, Maryland
Provided assistance to the indigent in the local community and surrounding areas. Accomplished the following: distributed food and clothing, assisted in gathering and wrapping gifts for Thanksgiving and Christmas holiday celebrations, provided guidance and assistance in completing federal and state government forms for those requesting funds, goods, and/or services; and received and inventoried donated items. With regard to donated clothing, sorted, cleaned, and organized these donations according to size, season and wearability.
Skills and Certification
Class B Commercial Driver’s License March 2016
DOT Specimen Collection Certification August 2014
UPO Food Handlers Certification March 2012
Certified Nursing Assistant 2010
Home health Aide 2007
EDUCATION
ACT COLLEGE Washington, DC 2002
Medical Assistant Certification
Anacostia High School, Washington, DC
High School Diploma, 2001
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