Data Entry Customer Service

JEAN E. ACKERMAN-WILSON

*** ****** ****** ***** **

McDonough, GA 30252

703-***-**** (Day)

E-mail: ***************@***.***

SUMMARY OF QUALIFICATIONS

- Accounting and financial management; accounts payable, receivables, fixed assets inventory, depreciation, amortization, accretion of discounts etc., Contract management and supervision, procurement of services and supplies. Business development, sale of telecommunication equipment and services.

- Effective communication orally and in writing.

- Efficient workload and performance management.

- Sound decision-making skills, including ability to recognize, analyze and improve performance situations.

- Employee development and team building

- Strong knowledge of business and organizational strategies, with proven ability to formulate policies, procedures, operational and performance strategies, improve day-to-day operations, and best practices.

- Business development and financial management: Generated substantial new business accounts in a slow economy, increased number of projects and contract value, reduced project costs and substantially increased profits using streamlined procurement and cost control measures. Perform accounting, budget and administrative functions including payroll, accounts receivables and payables, data entry.

- Administration and Records Management, preparing reports, photocopying documents, maintaining filing systems, gathering, collating and analyzing information and arranging its orderly flow, prepare requisitions, order and maintain supplies. Prepare correspondences, plan travel and transportation schedules, and review out-going correspondence for clarity, format, grammar, and typographical errors.

- Quality Service: Ensure delivery of quality services to customers.

- Contributes to a positive work environment as a disciplined and highly motivated and dedicated team player with strong commitment to achieving organizational goals and objectives. EMPLOYMENT HISTORY

Housewife 0/2018 to Present

AECOM 03/15/2015 – 03/2018

2016–Present – Business Continuity Analyst assisting the Disaster Recovery Team on annual exercise, unexpected events, and Regional Offices events to test and ensure complete recovery of applications. Duties include but not limited to Tabletop Exercise, Timelines, BIA, ISCP review/completion, EU Testers, documenting events, BIA document, completion of test plans, SCR, and Team Track. Performs day to day activities required to manage and test recovery of applications in the event to include determining and documenting the criticality of business process.

2015-2016 - Technical Writer supporting the AECOM contract with the U. S. Security and Exchange Commission located in Washington, DC. Develops briefs and analyzes quality processes and reports for technical installations, maintenance, and repairs of government information management systems. Under general supervision, compiles reviews and revises technical manuscripts, manuals, quality reports, and other related procedures and test plans in accordance with established guidelines. Works closely with the QMS lead in managing and documenting QMS systems and ensuring compliance with established procedures and policies. Essential Responsibilities include interfaces with technical professional in writing, editing, and publication of various types of documents, research technical issued affecting quality for the customer, tracks and monitors flow terminations, modification, and new accounts, revise and rewrites text, participate in ENS testing and emergency exercises/events, and establish electronic and hardcopy data library of documents

FEMA

06/04/2011 – 01/26/2017

Disaster Generalist

Acquisition Procurement Specialist

As an Acquisition Procurement Specialist, provided guidance and support of contractual requirements of vendors granted contracts. Document the status of the contract, guidance and support of contractual requirements, and track status of products to its completion. Record and document how acquisitions planned, executed and managed throughout the project completion. As a Federal Disaster Generalist, work on an on-call, intermittent basis forming the major workforce for the Federal Emergency Management Agency (FEMA) in times of emergency or disaster. Disaster Generalist plays significant roles in helping FEMA accomplish critical goals and objectives. Help complete FEMA’s mission by staffing Joint Field Offices (JFOs) and Disaster Recovery Center (DRCs), interviewing disaster victims, conducting and verifying damage assessments, providing administrative, financial and logistical support and performing a wide variety of other tasks as identified by staffing needs and operational requirements.

U S Small Business Administration

11/08 – 12/10

Administrative Support Assistant

Timely submission and audits of employee’s travel vouchers. Proof read and corrected errors to travel vouchers, ensured accuracy. Creating a letter to accompany any changes made and copy of the document from SOP explaining change. Balance and file documents. Recording weekly hours verifying accuracy and reconciling discrepancies and entering data. Enter time and attendance on STAR report daily); responsible for any necessary corrections and verifying transmission accountability. Mailing out daily copies of voucher to all centers and to all employees off travel status Creating transmittal to accompany travelers copies for each center with all employees voucher daily Other duties as needed through PASC Admin Office.

The Experts

CACI (U.S. Government Contract)

10/2007 – 11/08

Document Management Analyst/Administrative Staff

Management and Administrative support services

Contract Management

Quality Control and Assurance

Worked diligently on the CACI contract with the U S Department of Justice, complied with established procedures in filing, retrieving and copying case file materials, entered data on line to case files and other documents, entered data on line to case files and other databases, proofread, edited, and corrected text files, retrieved and documents from microfilm and digital image media, tabbed, numbered, labeled, assembled documents, completed log sheets. Prepared materials for scanning; coded and entered data, reviewed data for accuracy, conducted quality assurance review proofreading, editing, and correcting data. I performed other document acquisition related activities including document screening, consistently and accurately completed complex detail oriented work under pressure and met project deadlines. Sufficient understanding of tasks and task objectives, context of the task in the litigation support environment enough, to be able to exercise sound judgment and ask questions of superiors when necessary. I have demonstrated fast and accurate typing/keyboarding skills, good communication skills both orally and in writing and shown myself capable of using the Government’s word processing, database, spreadsheet, imaging, and telecommunication systems. I performed similar work under contract for the United States Office of Patents, The United States Department of Homeland Security, and Transportation Security Administration (TSA) and for the Department of Justice. Sears

Dulles, Virginia

9/2005 – 10/2007

Administrative Staff

Management and Administrative support services

Accounting and Financial management

Quality Customer service

Prepared reports, and was responsible for photocopying documents, maintaining filing systems, and gathering, collating and analyzing information and arranging its orderly flow. Prepared requisitions ordered and maintained supplies. Prepared correspondences, planned travel and transportation schedules, and reviewed out-going correspondence for clarity, format, grammar, and typographical errors.

IBM Corporation

Fairfax, Virginia

1/2005 - 9/2005

Administrative Staff

Management and Administrative support services

NRI Inc./DTSV

Arlington, Virginia

7/2003 – 12/2004

Administrative Staff (U. S Government Contract)

Management and Administrative Support Services (United States Office of Patents) Friends & Company

Springfield, Virginia

9/2001 - 7/2003

Management and Administrative support services

Bell South Corporation

Miami, Florida

7/1980 - 8/2000

20 years of distinguished career service with notable accomplishments in accounting, budgeting, financial management, sales and marketing, customer service, administrative functions including data entry, word processing and other secretarial responsibilities. Bell South Corporation

Miami, Florida

1995 – 2000

Marketing and Business Consultant

As a Marketing and Sales Consultant, I achieve d success in the sale and marketing of telecommunications equipment and services including cellular technology to individuals, partnerships and corporate clients, provided quality customer service and timely product support to clients, monitored customer satisfaction/dissatisfaction, collected customer feedback and relayed information to management resulting in product enhancements, improved packaging, better pricing, and quality customer service. Generated annual sales in the six figures. Bell South Corporation

Miami, Florida

1987 – 1995

Accounting and Financial Management

Prepared, justified, and administered the budget, monitored expenditures to ensure cost-effectiveness, assessed financial condition, performed accounting, bookkeeping and asset management and administrative control functions. Broad based functional experience includes general ledger double entry accounting, accounts payable including review and processing of vouchers for accuracy and completeness, accounts receivable, accruals, debt collection, reconciliation, budget review, preparation of financial statements including assets, liabilities, income and expense statements and other reports for management.

Bell South Corporation

Miami, Florida

1983 – 1987

Consumer Fraud Investigations

· Conducted fraud investigations, reviewed customers complaints, worked with law-enforcement community gathering, collating and analyzing evidence for prosecution.

· Analyzed customer feedback, responded to customer complaints, provided timely feedback to management.

· Recommended viable problem solving solutions to management. Bell South Corporation

Miami, Florida

1980 – 1983

Accounting and Finance

- Prepared invoices, posted accounts receivables, made collection calls.

- Generated receivable aging reports. Investigated, evaluated and negotiated settlements on bad debts.

- Processed accounts payable invoices for payments.

- Investigated each claim for possible fraud

- Documented all actions in accordance with policy and procedural guidelines.

- Maintained complete files on all activities and action taken. EDUCATION

Florida Memorial University

Miami, Florida.

Bachelors of Science, Business Administration, May 1980 AWARDS

Outstanding Performance Awards - 20 years straight. Service Pins: BellSouth 5-years, 10 years, 15 years and 20 years Meritorious Service Awards. COMMUNITY SERVICE

- Piedmont Henry Hospital/ Breast Cancer Center

1133 Eagle's Landing Parkway

Stockbridge, GA 30281

October 2018 to present

- March of Dimes, Miami, Florida, 1990 to 2000

- Habitat for Humanity, 2007

-Volunteer Voters Registration

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