Customer Service Store Manager
Resume:
Solutions-oriented Store Manager with *+ years’ expertise in growing top line sales, talent acquisition, development and coaching, leadership, budgeting, and report analyzation. Seeking to advance my career utilizing customer service, sales driving, HR procedures, Diversity and Equity training, and recruitment skillset.
Experience
2017 - PRESENT
Store Manager/Lush Cosmetics
• Temporary support of 7 stores in SC, VA, and NC regarding recruitment, hiring, onboarding and training of new team members.
• Daily analyzation of sales reports with KPI’s to exceed sales goals resulting in a 10% lift yearly.
• Develop and deliver performance reviews and engage in development conversations to achieve career goals.
• Supervision of operational data and evaluation of reports to ensure accuracy of inventory, shrink results, and shop’s budget.
• Represent the Lush brand through strategic hiring decisions to maximize retention and achieve sales goals.
• Promoted to Assistant Managers to Store Managers using SMART plans, coaching, feedback, and individualized action plans to increase skill sets and achieve career-based goals.
• Represented shop on regional conference calls and international development-based meetings. 2013 - 2017
Store Manager/Abercrombie & Fitch
• Active recruitment of candidates to ensure staffing levels of 60-100 people were fulfilled.
• Talent acquisition of Assistant Manager candidates to ensure 8 positions were always filled. Including, but not limited to, foot recruitment, online recruitment and networking.
• Managed a team of 60+ Sales Associates and 8 Assistant Managers to ensure profitability and sales goals were exceed in a 7.8 million dollar a year business.
• Awarded “100K Award” for overachieving on Black Friday sales goals by making more than
$100,00 were made in a singular weekend.
Skills
• Sales • Talent Acquisition • HR Procedures •Network & Relationship Building • Leadership • Customer Service • Greenhouse Hiring • Payroll • Data analysis • Public Speaking • Report Analyzation • Communication • Conflict management • Critical thinking • DEIB Training • Education
MAY 2013
Bachelor of Arts Psychology (Sociology/Women’s Studies Minor)/Stony Brook University NY Alisha Davis
423 N 18th St Apt 509 Richmond, VA
**************@*****.***
www.linkedin.com/in/alishaldavis
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