Data Entry Customer Service

Professional Experience

Years of experience in managing or administering budgets, payroll, billing, HR and office administration.

Experience in handling Medical Coding

Skills

MS Word

MS Excel

MS PowerPoint

MS Outlook

Zoom

Teams

FMLA

ADP

Organizational Skills

Communication

Problem Solving

Team Building

Medical Coding

HIPAA

Provider Contracts

Medical Insurance

Human Resources

HR Generalist

Recruiting

Scheduling

PeopleSoft

ICD-9 & CPT Coding

Billing

KRONOS

Workers Comp

Benefits Management

Payroll

Office Administration

Volunteer experience

HM Photography, Boston, MA July 2021- Present

Virtual Administrative Assistant

Provide customer service as first point of contact, organize meetings, organize travel accommodations, manage contact. Lists, organize managers calendars, create and maintain customer spreadsheets, keep online records

Kiri’s Haven Wellness, Millford,MA July 2021- Present

Virtual Administrative Assistant

Answer phone calls and respond to emails, schedule meetings with clients, manage travel plans for manager, issue invoices to clients, update company website and social media accounts

Houston Household, Columbia, SC April 2017 – Present

Household Manager June 2001 – August 2014

Manage tight budget used for: maintaining household bills, funding school projects, car maintenance, household maintenance, supplying basic needs

Organizational Skills: reconcile and file all household bills, work orders and receipts, as well as guiding children in schoolwork

Scheduling: schedule and maintain all family routines and school activities, extracurricular activities, and doctor’s appointments

Volunteer: in community activities, school events and children’s sporting events

Arapahoe Basin Ski Area, Dillon, CO September 2014 – April 2017

Human Resources Generalist

Worked with VP, Director of HR, and Head of the Ski School to develop and create this new position in the company: Managed all HR functions within the Ski School; including benefits, recruitment, compensation, worker’s compensation, and payroll

Processed all data entry, time sheets and calculated benefits: Vacation Time, Sick Time, Comp Tickets, and Benefits

Performed administrative duties that included: managing office by creating forms, supply maintenance, filing, answering phone inquiries, and running reports

Assisted in staffing events for employees and guests of the resort

Alpine Access, Denver, CO March 2006 – October 2010

Remote Customer Service Professional

Worked independently and under minimal supervision while providing exceptional customer service.

Received up to 80 calls per day regarding technical issues assisting customers in resolving issues with Xbox and Microsoft issues.

Maintained monthly sales and customer service goals.

Perfected organizational and time management skills as a work-at-home customer service professional.

Sears Holdings Corporation, Aurora, CO May 2005 – March 2006

HR Administrator

Served as sole human resources contact for a local repair facility

Conducted recruiting events to develop a strong candidate pool, screened application, conducted phone interviews, scheduled second interviews, and administered pre-employment testing

Completed employee onboarding, including extending job offers, new hire paperwork, and creating payroll profiles

Processed payroll on a bi- weekly basis and adjusting as needed

Researched, developed, and implemented a new tracking procedure for employee training

Entered personnel information in PeopleSoft such as job codes, pay codes, and department codes

Responsible for all payroll functions, time keeping (KRONOS), and administrative duties.

Copper Mountain Inc., Copper Mountain, CO June 2000 – June 2001

Compensation and Records Specialist

Provided general HR information both over the phone and in person

Responsible for applications, employment verifications, maintaining employee records, special projects, and all new hire paperwork

Researched, developed, updated, implemented, and maintained a new tracking procedure for various types of leave and time off (including uploading into a shared drive), pay codes, and department codes

Performed admin functions such as answering phones, filing, data entry and scheduling meetings / trainings.

Great West Life, Denver, CO June 1999– June 2000

Account Specialist

Prepared, reviewed, and mailed monthly billing statements of premiums, claims and other expenses to clients

Created routine reports for internal and external use

Managed 20-50 companies by administering benefit enrollments, changes, and terminations

Processed rate changes, renewals and billing of premiums and conducted internal audits to ensure accuracy of premium billing for each client company

Prepared, calculated, and issued commission payments to brokers

Blue Cross Blue Shield, Denver, CO June 1998 – June 1999

Data Analyst

Responsible for loading general provider demographics and contractual information into the system.

Utilize claims payment knowledge to analyze provider contracts ensuring correct payment to the insured and providers

Work with HMO, PPO and Indemnity products ensuring that all pay classes/codes, ICD9, CPT codes are correct and paying properly

Correct and update appropriate information to release claims for payment.

United HealthCare, Denver, CO June 1993 – June 1995

Claims Analyst

Answered calls from customers in an inbound call center regarding benefits and claims issues

Analyzed claims to ensure correct payments and adjusted as necessary by utilizing extensive knowledge of HMO, PPO, POS, EPO, and NPP products as well as CPT and ICD9 codes

Entered and processed claims payments; including Medicare and Medicaid claims

Analyzed claims to ensure correct payments and adjusted as necessary

Education

Regis University, Denver, CO 2011

Master’s Degree – Organizational Leadership with a dual focus in HR Management and Computer Information Technology

Bachelor of Science - HR Management 2007

Training and Certifications

Regis University, Executive Leadership Certification 2011

Memberships

SHRM, Membership 2002

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