Customer Service Representative
Resume:
M
Joanna
Meldish
JMeldish***@Hot
mail.com
Whitestone, New
York 11357
SUMMARY
Personal and energetic customer service representative with (6)+ years of experience. Performing and excelling at administrative and customer service obligations. Friendly, quick learning and committed to bringing excellence in all facets of customer service, customer clerical work and customer support! SKILLS
Positive Attitude and Energetic
Greeting and Seating Clients
Recordkeeping and Bookkeeping
Organization and Efficiency
Data Entry and Maintenance
Building Customer Trust and
Loyalty
Calm and Professional Under
Pressure
Courteous with Strong Service
Mindset
Verbal and Written
Communication
Multitasking and Prioritization
Sales Expertise
Customer Service Focus
Exceptional communication skills.
Flexible Schedule
Adaptability
Front Desk Operations
EXPERIENCE
Medical Receptionist
The Bronx, NY
Dr. Albert Graziosa/
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations Transmit information or documents to customers, using computer, mail, or facsimile machine
Filed and maintained records
Receive payment and record receipts for services.
Schedule appointments and maintain and update appointment calendars. Keep a current record of staff members' whereabouts and availability. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. Called patients to confirm scheduled appointments and obtain additional details.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Customer Service Representative
Whitestone, New York
E-Commerce Saatva & Co./
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Instructed staff on how to handle difficult and complicated sales. Provided and elevated customer experience to generate a loyal clientele. Developed reputation as an efficient service provider with high levels of accuracy.
Scored in top 10% of employees in successful resolution of issues. Managed customer calls effectively and efficiently in a complex, fast -paced and challenging call center environment.
Managed high call volume with tact and professionalism. Ensured superior customer experience by addressing customers concerns, demonstrating empathy and resolving problems on the spot. Kept records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as actions taken. Educated customers on special pricing opportunities and company offerings.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Consulted with customers to resolve service and billing issues. Collected payments and provided accurate change.
Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Set up and activated customer accounts.
Answered inbound calls, chats and emails to facilitate customer service. Medical Receptionist
Bronx, New York
Dr Elliot Goldman DDS/
Performed appointment scheduling and updates for new clients Helped patients complete necessary medical forms and documentation. Organized paperwork such as charts and reports for office and patient needs.
Transcribed phone messages and relayed appropriate personnel. Disseminated sensitive patients information and coordinated with translators to offer personalized service to individualize from diverse backgrounds,
Entered insurance, demographics and health history into patient database. Called patients to confirm scheduled appointments and obtain additional details.
Processed patient payments and scanned identification and insurance cards.
Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Answered multi-line phone system and directed callers to requested personnel and departments.
EDUCATION AND TRAINING
High School Diploma
Whitestone Academy
Whitestone, New York
Associates: Ultrasound And Radiology
Nassau Community College
Garden City, NY
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