Management Specialist Customer Service

Lillian Kimble

****B, Gum St, JB MDL, NJ, *****, United States

813-***-**** • *************@*****.***

Objective

High-energy and professionally eager to contribute skills and experience to a new and challenging role. Dedicated team member with excellent communication skills and a pleasant demeanor. Employee who is self-motivated and has a flexible schedule and availability. When it comes to answering customers' questions and recording order information, professionalism is essential. Exceeding customer expectations to increase customer loyalty and retention is something I'm passionate about.

Experience

July, 2018 to March, 2022 Logistics Management Specialist USAF McGuire Air Force Base NJ

Rank: Senior Airman

Trained in receiving and storing hazardous material. Ensured inventory schedules were met within established timeframes on a quarterly basis. Established long-term customer relationships through prompt and courteous service. Managed warehouse improvement initiatives in order to improve operational efficiency. Examined departmental documents to determine how they should be distributed and filed. Supplied products to the country's largest retailers. Responsible for maintaining accurate stock records and schedules. Managed receiving, all incoming stock and delivered it to designated locations. Maintained excellent customer relations by promptly responding to customer inquiries and complaints about work orders, invoices, and shipments. Verify excess reported property on the DD1428 inventory schedule, and distribute to other government agencies using ship out documents such as a DD1149, and DD1348-1. Disposition material to Defense Reutilization Management Office (DRMO), and schedule truck for pick-up. Perform research as required to resolve Government Property issues. Assists in the training of new teammates to ensure they complete requisite training, disposition, and audits, to successfully perform plant clearance duties. Ensure timely shipments are released, and put back into stock for re-utilization by other Government agencies. Audited records for such matters as inventory, supplies, and orders for neatness and made sure they were correct. Establish policies and procedures that ensure the supportability analyses performed on the weapons were up to date and calibrated. Performed audits on personal to ensure consistency of property records and accountability of all equipment assigned to them. Kept and tracked the precise records of all incoming and outgoing military gear. Gathered/updated property/inventory information (e.g., movement, storage, utilization, disposition) to maintain property accountability records, and also what was turned into DRMO for disposal. Managed and tracked the process change developments, to apply requirements for military material procurement, shipping, receipt, staging, packaging, storing, safety, and cost for the unit. Secret Clearance expires 2030.

August, 2016 to May, 2018 Cashier Publix Plant City, Florida

Provided excellent customer service by scanning and bagging groceries quickly and courteously, as well as answered phone calls. Trained 30 team members to work as cashiers in accordance with company policies and procedures. Helped customers by answering their questions and completing their requests. Counted cash in the register drawer to keep the register balanced at the start and end of each shift.

Lillian Kimble

Arranging and stocking merchandise. Handled POS transactions such as checks, cash, credit card purchases, and refunds. Greeted customers as they entered, answered any questions that they had in regards to products in the store. Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors. Wrapped and bagged items for customers to protect them from damage and make them easier to transport. Kept the checkout areas clean and orderly.

Education

2023 Martinsburg College Medical Assisting Martinsburg, WV

2021 University of Maryland Global Campus Associates of General Studies Largo, MD

2018 Plant City High School General Studies Plant City, FL

References

Available upon request

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