Carmen Richerson

*** ***** *********

Apt. ** B

Montgomery, AL 36104

334-***-****

CAREER OBJECTIVE: To obtain a challenging position where my work experience and education will be a valuable asset.

WORK EXPERIENCE

April 2010-Present City of Montgomery

311 Customer Service Representative

Receives and responds to various types of inquiries, problems or complaints received by the phone or emailed into 311.

Researches requests, problems or complaints to initiate appropriate action.

Categorizes calls into specific areas for response determination and data entry.

References policies, procedures, manuals, or other documentation to identify appropriate responses to issues and complaints.

Send and receive emails

May 08-April 10 City of Montgomery

Montgomery Museum of Fine Arts

Patrolling And Securing The Property

performs customer services activities by giving information to visitors

Observes and monitors the buildings and grounds using the security system

11/02 – 05/08 Wackenhut Security

First Shift Supervisor (Lieutenant)

• Compute weekly payroll for over 25 employees

• Answer multi-line telephone /Transfer up to 300 calls

• Schedule employees

• Send and receive emails

• Provide detailed directions to contractors

• Assist employees with visitor and scheduled appointments

• Log in visitors and truck drivers/contractors

• Monitor security camera system

• Communicate on two-way radio

• Greet employees entering gate

• Make copies, fax payroll, and direct traffic

2000 – 2001 Zelia Stephens Early Childhood Development Center

Teacher’s Assistant

• Taught classes

• Make copies

• Assisted children with washing hands, restroom,

And playtime

EDUCATION

Alabama State University, Montgomery, AL

Major: Criminal Justice

Bachelors Degree Graduated May 11, 2002

01/02 – 05/02 Second Chance Foundation (Internship)

• Drug test students

• Compile student data

• Data Entry

• Accompanied students on field trips such as to various

Prisons and boot camp

• Taught Life Skills classes

• Observed counseling classes

• Researched various laws regarding to juveniles

Coffeeville High School, Coffeeville, AL

Graduated May 26, 1997

SPECIAL SKILLS: Proficient in Microsoft Word, Access, & Excel.

REFERENCES AVAILABLE UPON REQUEST

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