Service Representative Administrative Assistant

AA Ajak Akol

Syracuse, NY ***** +1-315-***-**** **********@*****.***

PROFESSIONAL

SUMMARY

Solid foundation of knowledge in psychology; motivated and hardworking college graduate with very good interpersonal communication skills, including leadership abilities such as budgeting, planning, hiring and deploying resources, fundraising, organizing groups, delegating responsibilities, and providing ongoing support; works effectively in collaboration with others, as well as on independent SKILLS Projects; excellent time

management and organizational

skills; welcomes new challenges;

MS Excel,

Word, PowerPoint; excellent

research skills; Red Cross First

Aid Certified

Skills

Computer proficient (10+ years)

Faxing and organizing files (5

years)

Good organizational skills/

commitment to accuracy (10+

years)

Enthusiastic and dependable (10+

years)

Ability to Work under pressure

(10+ years)

Billing

WORK HISTORY ADMINISTRATIVE ASSISTANT 04/2020 to 04/2022 Upstate Infectious Disease Associates Of Syracuse Syracuse, NY Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors

Greet and check-in patients, enter demographics and insurance info into Epic system, scan insurance cards and forms, collect co-pays and general clerical duties

Coached new employees on administrative procedures, company policies and performance standards.

REGISTRATION CLERK 05/2019 to 12/2019

Psyched Faculty Practice -Hutchings Psychiatric Ce Syracuse, NY Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.

Handled complaints and resolved conflicts involving facilities or amenities Managed approximately 20+ incoming calls, emails, incoming/outgoing referrals and faxes per day.

Processed medical records requests, assuring release only to appropriate parties proper authorization.

SECRETARY 08/2018 to 05/2019

SAINT JOSEPH MEDICAL CENTER Syracuse, NY

Answered multi-line phone system and greeted callers enthusiastically. Maintained office supplies inventory by checking stock and ordering new supplies.

Provided clerical support to company employees by copying, faxing and filing documents.

Handled daily scheduling tasks and provided administrative support for entire department.

TELEPHONE CUSTOMER SERVICE REPRESENTATIVE 04/2016 to 08/2018 Saint Joseph's Hospital Health Center Syracuse, NY Utilizing the Hospital's telecommunications and information systems to transfer patients, physicians, clergy and salesman to appropriate departments.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals

ADMINISTRATIVE SERVICES 08/2012 to 01/2015

Wells College Aurora, NY

Provided support to faculty and students; duties included printing and copying, maintaining equipment -Received Certificate of Appreciation for Exemplary Service.

EDUCATION Bachelor's Psychology

Wells College, Aurora, NY

High

Bishop High School, East Syracuse, NY

CERTIFICATIONS Certified in First Aid (current)

Willing to relocate: Anywhere

ADDITIONAL

INFORMATION

Willing to relocate: Anywhere, Authorized to work in the US for any employer

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