Service Representative Customer

************@*******.*** • *** Northwoods Lake Court, Duluth, GA 30096

Mobile Phone Number: 470-***-****

PROFESSIONAL SUMMARY

Hard-working individual offering 7 years of experience in the customer service industry. Dedicated to accurate record-keeping, work site safety and timely issue resolution. Completing and accurately taking caring of customers needs.

WORK EXPERIENCE

EDUCATION

Early Scholars Daycare - Lead Teacher

Lawrenceville, GA • 12/2020 - 01/2022

For the infants and toddlers classroom (ages 6 weeks to 2 years old)

Students engage in a STEAM learning curriculum (Science,

Technology, Engineering, Art and Mathematics)

Prepared lunches and snack

Potty training

After school care

CUSTOMER SERVICE REPRESENTATIVE

AT&T - Customer Service Representative

Allentown, PA • 09/2017 - 07/2019

Maintained customer satisfaction with forward-thinking strategies

focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait

times.

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to

special needs or wants.

WAREHOUSE

Carpenter - Warehouse Associate

Fogelsville, PA • 08/2017 - 12/2018

Implemented OSHA safety regulations and requirements daily to

prevent unnecessary delays in productivity

Checked packages and merchandise for damage and notified

vendors.

Cleaned and maintained warehouse in compliance with OSHA safety

standards.

Labeled and accurately moved customer orders to meet shipment

timetables and minimize errors.

Inspected work areas for cleanliness and obstacles and removed

cartons and boxes to keep work areas organized and hazard-free

Completed over Number customer orders each day in warehouse setting.

CUSTOMER SERVICE

Gap Factory - Sales Associate

Tannersville, PA • 06/2014 - 08/2016

Assist with sales targets by positively engaging with customers and

delivering the highest levels of service, while handling

administrative tasks efficiently; including training new hires,

revising employee schedules, managing cash registers and petty

cash, replenishing product inventory and reviewing equipment to

ensure functioning

Valued all incoming customers questions/concerns, telephone calls,

and information provided for signing up for loyalty programs

Operated cash drawer at start and end of each shift, accounting for

errors and resolving discrepancies with POS systems, card readers

and receipt printers to prevent customer delays

SKILLS:

Understanding Customer Needs

Data Entry and Maintenance

Calm and Professional Under

Pressure

Order and Refund Processing

Customer Data Confidentiality

Answering Customer Questions

Call Transfers

Consulting Supervisors

Inbound and Outbound Calling

Livechat Messaging

Critical Thinking

Skilled in Microsoft Office

Lesson Planning

Gross/Fine Motor Skills

Classroom Management

Infant Development

EDUCATION

High School Diploma June 2016

Pocono Mountain East High School - Swiftwater, PA

Associate of Arts: Business Administration Expected 2023

Northampton Community College - Bethlehem, PA

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