Service Representative Administrative Assistant
Resume:
Kathryn Outlaw
Natalia Texas
*************@**.***
Honest, dependable woman with dispatch, office, sales, and call center experience. I am a very outgoing, yet not overbearing, professional with extensive computer knowledge and excellent communication skills. I enjoy meeting new people and work great under pressure. I thrive on handling many tasks at one time and encourage constructive criticism. Whether it is work related or personal I put 110% into everything I do. I have many years of experience in crude oil / water hauling dispatch, sales, office work (administrative assistant), call center, and customer service. I look forward to working for a small or large corporation and believe that I can be a great asset to any employer Office Experience:
Multiple TMS platforms
Welltrax
Peoplenet
Quickbooks
QV21
Touchstar
Visual Transportation
WolfPak
Microsoft Excel - Microsoft Word - Microsoft Power Point Authorized to work in the US for any employer
Work Experience
Dispatcher
Skyline Transport- Von Ormy, TX
October 2020 to present
Coordinating the pickup and delivery of crude oil, acid, fuel and chemical in the Eagleford Basin, Permian Basin, and all over the US (ethanol).Currently dispatching approximately 40 trucks per shift. Dispatch Supervisor
Transenergy USA - San Antonio, TX
August 2018 to October 2020
Managed all aspects of the daily dispatch operation dispatching drivers throughout the Eagleford Shale and Permian Basin.
Directed a team of 40 plus employees to maximize operational performance and corporate goals. Liaison to customers to ensure favorable partnership resulting in high level of customer satisfaction. Calculated and scheduled workload based on manpower and corporate goals. Dispatcher
Coastal Plains Trucking - Charlotte, TX
October 2017 to August 2018
Coordinating the pickup and delivery of crude oil trucks in the Eagleford and Permian Basin. Currently dispatching approximately 40 trucks per shift.
Reason for leaving - 75 commute one way to yard.
Dispatcher
Bigstar Trucking LLC
February 2017 to October 2017
Coordinating the pick-up and delivery of crude oil for a fleet of approx. 60 trucks in the Eagleford and Utica Shale
Reason for leaving:
Dispatch was relocated to Ft Worth Texas
Pilot Flying J
Houston, TX
October 2016 to October 2017
Dispatcher
Roserock Midstream
April 2015 to September 2016
Duties include:
Coordinating pick-up and delivery of crude oil for a fleet of approximately 100 trucks and approximately 100 drivers for a 24/7 operation in the McMullen, LaSalle, Dimmit, Zavala, Karnes and Dewitt county areas.
Maintaining constant communication with drivers from 4 yards (Pearsall, Carrizo Springs, Three Rivers and Victoria) to ensure prompt pickup and delivery of approximately 100,000 bbls of crude oil within a 24 hour period.
Keeping in close contact and maintaining a productive relationship with customers to better our chances for future work.
Workload also consisted of verbal and electronic communication with third party haulers and customers which included the following:
Customers:
Chesapeake
Murphy Oil
Phillips 66
NGL
Dispatch Supervisor
Oilfield Trucking Solutions
October 2014 to March 2015
Duties included:
Working directly over the dispatch team to coordinate pick-up and delivery for acid, waste water and fresh water. Creating and maintaining schedules for drivers and dispatchers. Keeping close and productive relationships with customers to ensure any future work. Dispatcher
Oilfield Trucking Solutions
May 2011 to October 2014
Duties included:
Directed and coordinated the pick-up and delivery of crude oil, waste water, fresh water and acid for a fleet of approximately 100 trucks and approximately 170 drivers for a 24/7 operation. South Texas Cattle Marketing
May 2009 to May 2011
Administrative Assistant
Triple C Steakhouse - Devine, TX
December 2005 to May 2009
Assistant Manager
Cashier. Managing waitress and kitchen staff. Doing nightly closing and handling large amounts of cash. I enjoyed this job but left when a much better career opportunity arose. Policy Service Representative
USAA - San Antonio, TX
December 2004 to November 2005
Policy Service Support
Duties at USAA included establishing a rapport with USAA members/customers to understand their needs while providing efficient policy service regarding USAA member's auto policies. Recognizing member's life events; identify their needs and advise them on appropriate solutions. After approximately 3 months of being on the "floor", I was chosen to become part of a "special" unit that was in charge of approving Power of Attorney's that were sent in by USAA members.
Financial Associate
Citibank - San Antonio, TX
August 2002 to April 2003
Duties at Citicorp included performing financial and service transactions for customers. Providing excellent service to customers in line with service quality standards and bank policies and procedures. Resolving customer problems and responding to inquiries quickly and effectively. Establishing successful opening and deepening of relationships. Being highly alert to cross-sell opportunities identified by assessing customer needs and refer to appropriate specialist (Personal Banker, Investment Consultant, etc.). Understanding access channels (ATM, PC Banking, Phone Banking, etc.) to proactively educate clients on access options. I definitely learned a great deal from working at Citicorp, but banking was not the avenue I wanted to pursue for my career at that time.
Assistant Manager
Triple C Steakhouse - Devine, TX
May 2002 to August 2002
Cashier. Managing waitress and kitchen staff. Doing nightly closing and handling large amounts of cash. I enjoyed this job but left when a much better career opportunity arose. Customer Service Representative
Caremark - San Antonio, TX
December 2000 to September 2001
Handling back to back calls in a fast paced environment. The calls received related mainly to the status of medications prescribed and prescription benefits. After 2 months of being on the job, out of over 100 other new employees I received Caremark's "Tops" award for my call handle time and ability to go above and beyond to help Caremark customers. This was a very rewarding job and I was forced to resign due to illness.
Sales Associate / Inventory Manager
Value Housing Inc - Lytle, TX
June 1993 to December 1998
Duties at Value Housing consisted of manufactured home sales. I was also in charge of this lots home and appliance inventory along with two other lots that were located in San Antonio. Value Housing went out of business at the end of 1998.
Education
Pre-Law / Ag business
Southwest Texas Junior College - Uvalde, TX
1991 to 1993
Devine High School
1990
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