Sales Associate Service Representative
Resume:
Nichelle Cover
Mount Vernon, New York 10550
************@*****.***
Summary
Multi-faceted, efficient, reliable, personable, and dependable professional with diverse experience in providing exceptional customer service to diverse populations. Education
T&J Nursing Aide Training School
Home Health Aide Certification- Jan 2020
Dell’s Beauty School of Cosmetology
Cosmology Certificate-Graduated June 2016
Basic beauty techniques:
*Salon concepts
*Hair care and Coloring
*Design and Grooming
*Manicure & Facial
*Antisepsis and safety requirements
B-CAN Business Vocational Training Center 2012 – 2013 Certificate Hospitality- Graduated June 2016
Basic Housekeeping techniques
Waterford High School
High School
Graduated June 2004
Employment History
White Gloves Home Health Care
Home Health Aide- July 2020
*Providing housekeeping and laundry services.
*Providing Shopping services
*Providing personal services, such as, bathing, dressing, and grooming.
*Preparing and serving meals.
Bristol Assisted Living
Home Health Aide - Feb 2020- May 2020
*Partnering with Patients in their care.
*Maintains a safe, secure, and healthy patient environment.
*Accompanying client for daily errands.
* Serving meals and snacks to patients.
MailPac Services
Customer Service Representative- February 2015 - June 2015
*Prepare product or service reports by collecting and analyzing customer information.
*Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
*Resolve customer complaints via phone, email, mail, or social media.
*Use telephones to reach out to customers and verify account information.
*Take payment information and other pertinent information such as addresses and phone number.
*Close out or open call records.
Lisa's Mini Mart Services
Sales Associate- June 2005 - December 2007
*Act as the company gatekeeper
*Sell products and services.
*Handle product recalls.
*Inform customer of deals and promotions
*Go the extra mile to engage customers.
*Recommend potential products or services to management by collecting customer information and analyzing customer needs
References
Beverley O’Sullivan- 876-***-****
Mailpac Group Limited
Chief Financial Officer: Christeen Allen – 876-***-****
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