Customer Service Independent Consultant
Resume:
Personal Information
Joseph Madison Mixon (Joe)
Columbus GA 31904
********.**@*****.***
Skills
Driven, people-oriented (Hospital Management, Physicians, Power users and anybody that needs assistance) HealthCare Technology professional with 15 years’ experience in systems administration for multiple systems in clinical and financial hospital operations. Keen talents in critical analysis of data, report generation, data mining, all Office products, SAP, Crystal Reports, advanced PC troubleshooting, basic network operations, security, Siemens/ Cerner document imaging applications, claims management, and public speaking. Leverage previous experience in retail sales and retail management to deliver exceptional customer service and enhance business operations. Excellent communicator and collaborator driven to produce exceptional projects and systems developments. Previous unlisted experience includes retail sales, retail management. and volunteer educator for the Muscogee County School District Adult GED Program and the ESL Program (English as a second language) in Columbus GA.
Core Competencies:
Data & Systems Analysis
Leadership & Team Building
Fostering relationships with Physicians and Hospital Management
Project Management
Systems Integration
Data Mining & custom report generation
Advanced Troubleshooting
Systems Administration
Experience
July 2021 to Sep 2021
Independent Consultant– Senior Data Analyst
Home Office
Identified and properly filed 1000’s of Patient Documents in Cerner Soarian Document Management System
Identified and properly filed 1000’s of Patient Documents in Cerner Soarian HIM System
Discovered resolution to several system issues
Completed all assigned tasks
May 2015 to May 2020
West Central Georgia Regional Hospital - Operations Analyst (Risk Management)
3000 Schatulga Rd.
Columbus, GA 31907
Perform weekly and monthly audits
Create graphs on activities of patients and audit results.
Report trends or patterns discovered during audits to management.
Perform risk (safety) analysis of buildings and patient areas.
Design and create reports and documents for Physicians and Staff..
Create new reporting and auditing correlations of data.
Data mine and combine data from non-interfaced systems into reports and audits.
Conduct training in related areas to risk management.
Participated in and led several FMEA studies in addition to documenting them for TJC.
●Presented reports and audits to senior management monthly or when requested.
Aug 2014 to May 2015
Southern States Toyota Lift - Service Coordinator
7565 Chattsworth Rd.
Midland, GA 31820
Responsible for all aspects of customer service including scheduling service, preventive maintenance, and emergency repairs of all brands of forklifts and lifting equipment.
Fostered and maintained relationships with all customers on service for a variety of industrial lift trucks.
Created accurate billing of time and materials and conducted billing audits.
Provided administrative services such as payroll, IT support, and service quotes.
Created operational reports and audits.
Managed and tracked technicians’ tasks.
Dec 2013 to Aug 2014
Synovus - Project Analyst
1111 Bay Ave.
Columbus, GA 31901
Hired for a project that was soon canceled and was let go at that time.
Completed and updated reports for management on a daily, weekly and monthly basis.
Designed multiple rule creation, correction, and system performance fixes
Sep 2012 to Dec 2013
Stoltenberg Consulting, Inc. - Healthcare Systems Consultant
5815 Library Road
Bethel Park, PA 15102
Acted as Project Manager for a three-hospital addition to an already existing Siemens Enterprise Document Management System (EDM).
Completed audit of the system to determine what was and was not functioning.
Designed multiple rule creation, correction, and system performance fixes for Siemens EDM.
Provided remote support for EDM with excellent customer service.
Mar 2012 to Jun 2013
MaxIT Healthcare - Senior Consultant
705 E. Main St.
Westfield, IN 46074
Phone: 877-***-****
Repaired the filing and bursting rules in Siemens Enterprise Document Management application for multiple document types and then started the filing of millions of old archive documents by first auditing the system for what was functioning and more importantly what was not functioning and putting together a plan of action and timeline to repair the non-functioning parts of the system.
Trained staff to operate the EDM System
Created End User Documentation
Contract extended as I was requested to fix and modify several other issues above and beyond the contract.
Provided excellent customer service by completing projects on time and under budget.
Jun 1998 to Mar 2012
Columbus Regional Healthcare System - Senior Financial Systems Analyst
710 Center Street
Columbus, GA 31902
Phone: 706-***-****
Soarian Enterprise Document Management Analyst
Took over system administration for what was at that time Document Imaging, It was being run on an old Dec Alpha running open VMS with a juke box of platters for approximately the next ten years through its metamorphosis to Soarian Enterprise Document Management it is today with multiple modules and a Windows / SQL platform.
Acted as project lead for EDM system upgrades and service packs.
Experienced in training and producing classroom materials.
High Speed Scanning with barcode and OCR recognition.
Experienced with troubleshooting server issues in single and fully redundant or clustered server environments.
Soarian Financials Analyst
Played a key role in the implementation of the state-of-the-art hospital information system, Soarian.
Used several tools (mostly Monarch and Excel) to input legacy information into the new system.
Built the security (created groups and added users) after the build of audited results.
Assisted with department training.
Performed quarterly updates and audits for government programs.
Set up the barcodes on system documents so that HIM could still use the bulk scanners to scan medical records.
Worked with team on validating several service packs and auditing results.
Involved in post go live issue resolution and system audit for all EDM, Invision Financials and Soarian Financials updates and go-lives.
Administrate the company’s electronic report distribution system and trained all users.
Lead role in the implementation of the HIPAA 837 / 835 medical claim and reimbursement record transaction standard. Claims management software monitoring and problem resolution.
Analyze and audited errors in the patient claims systems of the organization affecting company revenue and accuracy of patient bills (Invision and Soarian) and outgoing claims / incoming payments.
Implement changes in the company’s financial systems (Invision).
Help Desk Manager
Brought Help Desk program “live” and implemented company wide.
Administrated and maintained the Help Desk System.
Established all policies, procedures, and practices of the Help Desk.
Set customer service standards and increased customer service rating by 30% as determined by surveys.
Supervised, trained, and directed staff.
• Created and maintained an FTE to exclusively support Physician Division.
Fostered and grew relationships with physicians to better manage issues specific to the Physicians Practices.
Provided detailed reports / audits to upper management on many subjects using Crystal Reports, Excel, and Access.
Provided purchasing and warranty services for all microcomputer devices while monitoring expenses.
Assisted in administration of Novell and Microsoft Networks.
Assisted end users on multiple networks both LAN / WAN and several operating systems.
As available performed Microcomputer Technician duties.
Provided excellent customer service and training as time and resources were available.
Oct 1993 to Jun 1998
Western Auto / Parts America - Manager
Airport Thru-Way
Columbus, GA 31902
Raised Shop Revenue from -500 a month to 5K plus a month.
Provided remote support for EDM with excellent customer service.
Became WA Tire Certified, Parts Master Certified and ASE Parts Certified
Managed about 20 staff.
.
Education
Federal Emergency Management Institute (FEMA) - Intro Incident Command, Risk Management, Workplace Violence Awareness Training, (Online Training)
July 25, 2017 to July 26, 2017
Georgia Emergency Management - Medical Preparedness & Response to Bombing Incidents
May 2005
Siemens Medical Academy - Soarian EDM filing and bursting
July 2003 to Jan 2011
Siemens Medical Academy - Soarian Financials (all financial classes)
Mar 1998 to Jul 1998
Columbus Technical Institute - Certified Customer Service Specialist
Feb 2011
Columbus Technical Institute - Crystal Reports 10 Master User
Aug 1989 to Jul 1995
Columbus College - B.A. Communications with a minor in Marketing
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