Personal Assistant Customer Service
Resume:
shonta Harrelson hebert
Caregiver/Personal Assisstant
Sulphur, LA 70665
*************@*****.***
Energetic and motivated with 30 years of customer service related experience. Ten years of management experience in restaurant and lodging.
Authorized to work in the US for any employer
Work Experience
General manager
Permian Lodging - Big Spring, TX
February 2019 to September 2020
I hired on as a housekeeping supervisor. With thin seven months I was offered my own thousand man camp. As soon as the surveyors came to survey the piece of property, I put a camper there and had my Maintenance supervisor set up sewage and water. For the next three and a half months I overseen as the camp grew.
• Me and the supervisors of each electrical, plumbing, construction and maintenance teams built and developed this camp that we had clients living in the buildings even before laundry, kitchen and rec halls were built. Few months latter me, my assistant and 30 other employees lived on the premises and took care of our clients.
• I hand picked all my staff and the team that would help us put the camp together.
• I Monitored and maintained lodge budget.
• Prepared payroll and turned in all schedules for employees.
• Met with clients to assess their independent needs.
• Implemented a new Algorithm in citric system which helped to better guest and employee relations while also creating better systems for front office, maintenance and housekeeping.
• Always encouraged employee growth not only in their field but to learn each other’s.
• Developed and instructed a daily safety class to reiterate safety procedures.
• Started a healthy daily stretching program based on the activities of each group of employees.
• Ensured all kitchen equipment was cleaned and Pre - Maintance according to company procedures.
• Overseen all products, appropriate quantity and quality coming in the kitchen and going out.
• Weekly ordering of laundry supplies and housekeeping were some of the duties I delegated to my supervisors.
• I retrained and mentored all staff members
• Developed strong relations with customers and vendors on behalf of the organization
• Provided daily payroll and sales reports for corporate office.
• Tracked sales performance
• Determined staffing and scheduling requirements
• Created an effective orientation program
• Provided guidance to staff members on new procedures and policies Clerk and housekeeping supervisor
Civeo - Pecos, TX
February 2018 to February 2019
• Handled in bound customer relations and sales calls.
• Took reservations for clients and reserved rooms.
• Supervised five to six housekeepers giving them daily orders depending on the reservation needs
• Inspected random rooms in order to assess customer satisfaction.
• Toured perspective clients
• Handled accounts payable and receivable..
• Picked up and deliver packages to over three hundred worker's
• When I completed my job I always went above and beyond to find other work. Cleaning, laundry, serving food, dishes, helping where others were not always able to complete there job for the day.
• Answered all emails and phone calls keeping company standards. Caregiver/Personal Assistant
Robert Hinkle - New Braunfels, TX
March 2014 to January 2017
• For almost three years I was a live in care giver for Mr. Hinkle.
• Taking care of his daily routines,
scheduling medical, business and Doctor appointments.
• Maintaining clean home, proper nutrition and maintenance around the home. In the last year I also helped to dress, clean and bath him. I also took care of his personal finances. Read to him nightly and made sure his home was run efficiently.
Shift Manager
Pilot Flying J - New Braunfels, TX
January 2013 to March 2015
I started my career at Pilot as a sandwich maker in their subway. I quickly learned each position throughout the store. And temporary managed the subway under the supervision of a manager from another store. Consisted of scheduling of employees, hiring, on hand food preperation during busy hours. while calculating labor hours to match my P&L’s the company set. I always start a job learning each position.
• Always learn the other positions in case an employee is unable to meet there schedule or help out where is needed.
• Through regular training of employees we helped develop company objectives in sales and good customer service.
• Helped guide new employees on cash, money order and other money services.
• Helped teach employees effective ways to upsell
Manager and Head waitress
Front Porch Grill - Canyon Lake, TX
April 2011 to December 2013
• My friends opened a restaurant in canyon lake. I moved from Florida to help establish the restaurant in and around Canyonlake, online and off.
• Joined the local chamber of commerce
• During each holiday I would advertise for the restaurant. At gatherings such as snowbird conventions, appearing in holiday parades to hand out menus or just standing out front in a custom to bring in the lake tubers.
• I waited on tables, cooked the food, scheduled and helped the staff to Implement excellent relationship with each other and their customers.
• We were just starting out and the more I worked the less people we had to hire, which kept our overhead down .
Bartender
Damn Red Barn - Canyon Lake, TX
August 2012 to February 2013
While working for the restarunt at front porch grill, I took on a few days a week bartending at the local hot spot in order to bring in more customers and get the word out about the new restaurant. I barbacked and served
potiental customers for the restaurant . With both owners I correlate both businesses to raise profits and bring in more customers. I in a sense became a mediator between businesses. Secretary/Office Manager
Fitzsimmons tree service - Pensacola, FL
May 1995 to October 2011
• I taught other office staff how to file, coping, typing and answering incoming client and employee calls.
• Responsible for accounts payable and receivable
• Handled employee and client complaints.
• Scheduling and monitoring employees
• Preparation of invoices and receipts in order to prepare taxes for the company.
• Handled call backs to clients interested in tree restoration or removal.
• Hired and mentored employees
• Responsible for outgoing communications
Waitress
Angus Steak House - Pensacola, FL
April 2004 to October 2009
I worked for this fine dinning itlian restaurant near the bay at night for extra money. I cocktail waitressed, waited on banquets, dinning tables and serving food for over a year for extra money.
• Handled Up to ten tables daily
• Took food and drink orders
• Greeted customers in a kind and friendly manner.
• Served meals
• Managed cash, check, credit orders
• Maintained a clean work area
• Helped other employees to reach there goals for the night. Shift Manager
Pizza Hut - Pensacola, FL
May 1993 to October 1995
I started as a waitress at Pizza Hut and worked my way up to shift manager withthin five months.
• I handled all responsibilities of a server and shift leader.
• During this time I took a six month customer service course that I have implemented in many of my positions throughout my life.
Head Waitress
LeeRoys Fine foods - Lafayette, LA
October 1988 to November 1992
• Fine dinning restaurant that my adopted father owned and operated. I started at age 12 busing tables and learning appropriate work ethics through my family.
• At the time we also owned a seafood market where I was the cook and cashier.
• I attended school full time, graduating by the time I was 16. Education
Associate in communications
Phoenix College - Phoenix, AZ
February 2006 to April 2007
High school diploma or GED
Skills
• Microsoft Office, Exell, Powerpoint (1 year)
• Microsoft Outlook
• Customer Service
• Payroll
• Office Management
• Accounts Receivable
• Personal Assistant Experience
• Office Management
• Payroll
• Management
• Accounts Receivable
• Supervising Experience
• Accounts Payable
• Profit & Loss
• Bartending
• Event Planning
• Public Relations
• Budgeting
• Office Administration
• Basic Math
• Management Experience
• English
• Marketing
• Serving Experience
• Team Management
• Tree Care
• Retail Sales
• Sales Experience
• Typing
• Cleaning Experience
• Hotel Experience
• Front Desk
• Google Docs
• Leadership Experience
• Microsoft Word
• Upselling
• Bookkeeping
• Research
• Accounting
• Phone Etiquette
• Maintenance
• Microsoft Excel
• Computer literacy
• Microsoft Office
• Serving
• Cleaning
• Telemarketing
• Sales
• Clerical experience
• Property management
• Leadership
• Hospitality
• Time management
• Microsoft Powerpoint
• Zeplin
• Custodial experience
• Human Resources
• Customer support
• Communication skills
• QuickBooks
• iOS
• Quality Assurance
• Merchandising
• Restoration Industry Experience
Languages
• English - Expert
Certifications and Licenses
Customer service specialist. I took a six months training course in order to manage pizza hut
Present
I have 35 years of customer service. I went to Medical school for approximately nine months. But realized I could not handle the sight of blood . I went to University of New Orleans for only a semester. And did a exchange program in Puerto Rico. For the culture studied Spanish and English literature. Lived with five sisters and a house mother.
food handler certificate
CPR Certification
First Aid Certification
Assessments
Management & Leadership Skills: Impact & Influence — Highly Proficient July 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Highly Proficient
Customer Service — Familiar
July 2020
Identifying and resolving common customer issues
Full results: Familiar
General Manager (Hospitality) — Proficient
July 2020
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Basic Maintenance and Repair — Highly Proficient
October 2020
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Highly Proficient
Warehouse Shift Leader — Proficient
November 2020
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
Workplace English — Highly Proficient
November 2020
Understanding spoken and written English in work situations Full results: Highly Proficient
Youth program counselor — Highly Proficient
September 2020
Leading, communicating with, and supporting youths Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Cleaner fit — Highly Proficient
August 2020
Measures the traits that are important for successful cleaners Full results: Highly Proficient
Work motivation — Highly Proficient
August 2020
Level of motivation and discipline applied toward work Full results: Highly Proficient
Sales skills — Familiar
January 2022
Influencing and negotiating with customers
Full results: Familiar
Cashier skills — Highly Proficient
August 2020
Counting cash, processing transactions, following written procedures, and attending to details Full results: Highly Proficient
Teamwork: Interpersonal skills — Expert
September 2020
Responding to challenging team situations at work
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
• I have done many jobs in my life time. Not because I couldn't keep a job but because I had three children to raise.
• Company’s often give me a chance even if I don’t have the full qualifications they’re looking for.
• I'm a strong,dedicated worker who always goes above and beyond. If I haven't done it before I learn quick. I thrive around people and enjoy helping each and every person I meet.
• I am often thought as giving a 120 present at all times.
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