Executive Assistant Customer Service
Resume:
Brittani Testa
*** ***** ********* ******, *****, OK
***********@*****.***
Objective: Explore a new and exciting career representing a successful company which provides limitless opportunities in being part of a winning team.
Employment
2013 – Current Ecommerce Sales
Self Employed - Tulsa, OK
Ecommerce Sales duties include
Sales platforms used eBay, Mercari, and Poshmark
Superior customer service
Sense of urgency regarding customer inquires while practicing positive interaction through empathetic listening
Search proficiently in sourcing recognizable products for high sales and return
Self-educated in photographing inventory effectively
Self-educated in writing searchable item descriptions to optimize listings
Closely monitor inventory
Instructions for quick payment for quick shipment
Ship domestic customer purchases with sense of urgency
through exceptional sales and customer relations has earned status of Top Seller
2014 – 2018 Executive Assistant/Staff Assistant, G&P Operations
ONEOK, Inc. - Tulsa, OK
Staff Assistant duties include -
Provide administrative assistance to two Department VPs, their Directors, and numerous direct reports
Excellent customer service with quick turnaround in-house and outside venders as needed and requested
Assist Executives with meetings and meeting scheduling
Prepared corporate meeting room for videoconferencing
Provide administrative support to both OFS and ORM
Record, circulate, and track high volumes of highly sensitive and confidential documents to full execution
Assist with Workforce Development approval process to completion
Liaison between Operations and Environmental Compliance in addition Legal Contract Administration
Kept precise inventory of department needs, office supplies, and individual employee needs
Assist with department new hires and on-boarding process as needed
Assist with coding and uploading invoices
Travel arrangements
Meeting organizational and departmental needs
Communication with building staff and security
Schedule staff moves both on and off floor to completion
Team member in Resource Planning head count program
Continuity Plan team member for Operations department
Prioritizing various tasks and assignments in addition to specific job responsibilities
Provide staff with contact information as requested
Mail, FedEx, UPS, and dock deliveries
Expense reports
Department Recycling representative
Catering for all staff meetings
2013-2014 Contract Administration Tech
Cimarex – Tulsa, OK
Contract Administration Tech duties include -
Assisted with management of legal contracts
Communication with customers both individual land owners and vendors
Execution of legal description upon changes or additional land purchase
Prepare legal contracts upon negotiation
High level of accuracy of contracts to vendors and land owners to assure execution of contracts were completed to meet deadlines
2011 – 2013 Executive Assistant
Sheridan Production Company – Tulsa, OK
Executive Assistant duties include-
Assisted General Manager with all reports, inquires, travel, requests, and calendar
Management of daily office operations
Provided customer service in-office, with vender’s as well as office visitors
Office Management / Purchasing / Budget Reconciliation
Tenant / Landlord coordination and communication
District basic Human Resources Coordinator
Fleet Vehicle Administrator
Purchasing
Floor moves
Planned company events
Operations Tech duties include -
Outside Operated (OBO) Activity Tech for the company
Daily operations / cost / AFE reconciliation for all outside projects
Daily posting upload to company reporting system (PETRIS)
Scanning Tech duties include -
Scanning and Quality Control for Mid-Continent Land File Conversion Project
Recognition and categorization of executive land, lease, and legal documents
High level of attention to detail when scanning and uploading confidential files into FILENET/DATACAP
2006 – 2011 Case Manager
University of Oklahoma Health & Science Center – Tulsa, OK
Case Manager duties include -
Advocating daily living skills to severe mentally ill patients
Support independent living through educational home visits
Assess daily and basic needs including hygiene management and interpersonal skill development
Advocated employment, medication management, and medical needs.
Case load of approximately 75 rotating patient
Continuous and close evaluation of stability through coordination with staff psychologist
1994-2006 Retail Sales, Management, and Visual Merchandising – Dillard’s, Talbots, Ann Taylor, Stein Mart
Tulsa, OK
Practiced exceptional customer service to all clients with satisfying their needs and requests
Education
2004 – 2006 BS, Southern Nazarene University, Tulsa, OK
1999 – 2000 General Studies, Tulsa Community College, Tulsa, OK
1992 – 1994 Graphic Design, OSU Technical Branch, Okmulgee, OK
Volunteer and Participation
Member of WRG, Women’s Resource Group
2016 United Way Golf Tournament Co-Chair
2017 United Way Golf Tournament Co-Chair
Team organizer for United Way mini golf
Department organizer for March of Dimes fundraising
Ronald McDonald House volunteer
Habitat for Humanity volunteer
ALS fundraising event volunteer
References
Geoff Sands, VP,
ONEOK – 918-***-****
Bob Trzcinski, Director,
ONEOK – 405-***-****
Laura Disinger, Division Orders,
Triple Crown – 918-***-****
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