Customer Service Specialist
Resume:
Amy L Ahrens
PO BOX **
Stanwood, IA 52337
***.********@*****.***
EXPERIENCE
New Beginnings - Yard & Home
March 2019 - March 2020
Providing interior home cleaning and exterior yard clean up services
●maintain great rapport with clients and community
●provide weekly follow up to maintain upkeep
●full top to bottom cleaning of rental properties and listings set for sale
●exterior removal of yard waste, small landscaping projects, power washing, deck staining
Sedgwick, Cedar Rapids Iowa - Disability Examiner
February 2016 - June 2018
●Reviewed complex medical claims (i.e. diagnostic tests, office notes, operative reports, etc.) to determine if the claimant is disabled as defined by their disability plan
●Communicated clearly with claimant and client on all aspects of claim process either by phone and/or written correspondence
●Applied appropriate coding for diagnosis ICD10 codes as well as procedure codes used with CPT and return to work best practice guidelines
●Worked with Nurses and Physicians with the ability to read and determine approval/denial of claims per review of all medical documents.
●Maintains professional client relationships and upholding HIPAA regulations
●Managed daily/weekly reports
MediRevv, Coralville Iowa - Accounts Receivable Specialist July 2014 - February 2016
●Responsible for representing hospital and physician group Clients of Medirevv in recouping monies owed
●to them by government payors, commercial payers, or patients.
●Review patient accounts and perform appropriate follow-up actions to resolve the outstanding balance according to best practice standards
●Complete and send appropriate claim forms and follow-up with medical insurance payors regarding the status of outstanding claims
●Adhere to HIPAA, patient confidentiality and compliance requirements at all times
●Meet individual and team goals for productivity, quality and results to clients
CDS GLOBAL, Tipton Iowa - Inserting Operator
March 2008 - July 2014
●Inserter operator in a high pace factory work environment producing large volumes of mail to clients with
●magazine subscriptions.
●Required 100% accuracy and quality checks on all outgoing mail
●obtaining goals for amount of push through per day
●Maintaining safety standards within the workplace and privacy to clients information.
●Ability to multi-task and work with others to keep production flowing
●General computer knowledge required to locate and process work effectively.
SKILLS
● Exceptional communication skills with attention to detail and first time resolution
● Experience with multi-monitor computer screens with use of multiple computer programs
●Ability to manage high call volumes on multi-line phone system
● Microsoft proficient
VOLUNTEERING
● Clarence Ambulance Service
- Clarence, Iowa
● North Cedar Elementary School
- Lowden, IA
REFERENCES
AVAILABLE UPON REQUEST
EDUCATION
PLATTEVILLE HIGH SCHOOL, Platteville Wisconsin
August 1990 - May 1995
High School Diploma
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