Customer Service Experience Specialist
Resume:
Bryanna Padilla
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SUMMARY
Dedicated Court Clerk with over 2 years' experience in case management for criminal, Immigration and traffic courts from initial filing to final disposition. Skilled in case processing, scheduling, records maintenance and providing courtroom support. Excellent work ethic and communication skills. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, dispatching, database management, Scheduling, record maintenance, FBI Fingerprints. SKILLS
● Team Leadership
● Inter-Department Collaboration
● Training and development
● Deadline Adherence
● Office Activity Coordination
● Proofreading and Editing
Technical Proficiencies:
Pages Keynote Numbers Microsoft office Networking CLIO Google Docs/sheets Word Excel StaynTouch Knowcross Google GUTS
EXPERIENCE
Synergy Global Housing at Google - Guest Experience Specialist - March 2022- Present
● Receives and processes service request calls for guests ensuring that all their needs are met within the parameters of Synergy Global Housing service standards.
● Assist guest with checking in to property and provide overview of amenities, rooms, on campus
● Provides overall day-to-day customer service and coordinates with other departments to efficiently accommodate guests’ requests.
● Completes high-quality work according to job specifications while simultaneously producing the required amount of work within established timetables
● Follows up with an appropriate team to ensure services are complete and follows up with each guest to ensure guest satisfaction.
● Process guest request in internal portal
● Created reservations in StaynTouch
● Responds to daily inquiries from guest/googlers in google ticket system
● Works on multiple assignments at any one given time The Matian Firm A.P.C, San Jose CA - Legal assistant/court-calendar clerk Jan 2021- 2022
● Received/responded emails on a daily basis from supervisors, attorneys, paralegals
● Assisting with training
● Calendared attorneys future court dates, sent out weekly court schedule
● Redacted Police reports
● Familiar with every county’s portal.
● Reviewed Discoveries
● Review and upload attorney court results.
● Updated clients regarding their case
● Managed a caseload, record keeping
● Familiar with sending out request forms for ATG, Polster, and Lipkin
● Report Preparation, Operational and Financial Reporting
● Planning and Prioritization, File Management, Appointment Setting
● Calendar Management, Data Confidentiality
● Maintaining a clean/ organized work space
● Managing scheduling to keep a full practice
● Overseeing the practice flow for best service with little wait time The Matian Firm A.P.C, San Jose CA - Receptionist Manager Jan 2020 - Jan 2021
● Revise and upload closed files for criminal department
● Opening/Closing operations for the office
● receive all incoming mail, revised and processed to corresponding department.
● Handled immigration and criminal defense retainers(contracts).
● Multi-Line Phone Systems
● collect payments from clients, monthly inventory check
● Handling incoming calls, including confirming clients upcoming court dates.
● Scanned and uploaded Documents from clients, assisting with FBI fingerprints. (USCIS, FBI, Police departments).
● Answering phone calls and greeting incoming clients
● Telephone Etiquette
Reimer Wellness Center, Los Altos CA - Front/ back Assistant 2019
● Opening/Closing operations for the office
● Maintaining a clean/ organized work space
● Answering phone calls and greeting incoming patients
● Manage insurance and patient payments
● Managing scheduling to keep a full practice
● Preparing patient files for the week
● Guiding patients to treatment rooms
● Overseeing the practice flow for best service with little wait time Tostadas, San Jose, CA - Server/Manager 2018 - 2019
● Managed and supervised a staff of 15+ team members, ensuring high level of customer service and satisfaction.
● Pro-actively maintained compliance with policies and procedures.
● Encouraged my team to exceed store sales goals by 8% annually through strategy development and peer training
●Inventory check
Banana Republic, Milpitas CA - Sales Associate 2015 - 2018
● Support daily operations on the sales floor, providing solutions to customers purchasing products for personal and/or business use.
● Participate in ongoing training to increase product knowledge and improve customer service skills to better acknowledge, align, and assure customers of their desired purchases.
● Maintain sales goals and customer promoter scores of 80% and above.
● Plan and execute visual display changes and up-keep of visual standards.
●Perform everyday duties including, restocking, greeting and assisting customers, and facilitating product demos in one too many scenarios. EDUCATION
San Jose City College Administration of Criminal Justice 2019 - Present LANGUAGE
Bilingual (Spanish)
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