Customer Support

Terri Wright-Mills

*** ******** **, ******* ** **687 ~ 864-***-**** ~ ************@*****.***

CAREER GOAL:

Motivated individual seeking to obtain an accountant position at a well-established company which I will benefit from: very strong mathematical, deductive reasoning, and problem-solving abilities.

EDUCATION:

Virginia College in Greenville 10/2008-03/2010

Certificate in Medical Billing and Coding

Certified Professional Coder (AAPC)

AFFILIATIONS:

American Academy of Professional Coders (AAPC), member 02/2010-Present

WORK HISTORY:

Michelin Tire Greenville, SC

Account Analysis 06/2013-08/2021

Manage & Administer Accounts

oCompile & verify information from field personnel; analyze and enter information into tracking systems of each owned tire

oManage tracking systems to ensure that it is verified, activities are taking place on multiple Customer/Dealer site location of accounts

Customer/Dealer Relationship

oMain point of contact for the Customer in respect to mileage declarations, activities reporting, vehicles status, coaching instructions for required documentation.

oMain point of contact for Dealers in respect to delivery of new tires, reconciliation of retreading and repair documentation, processing of scrap and warranty claims

oRepresent MFS in phone calls, conference calls, on-site discussion and review meetings with Customers/Dealers at all levels from service technicians to managers

Financial and reporting

oContact point for customer billing and reporting

oResponsible for the processing and reporting of KPI for accounts

oResponsible for the balancing and calculations of each accounts assets that have been assigned

oWhen needed travel to commercial locations for MFS Customer/Dealers to gain site-specific knowledge training and build relationships with the Customers and/or Dealers

Adherence to SOP’s & Process Design

oEnsure that all work is performed in line with the SOP’s and process design developed for the department to ensure quality assured data and efficient processing

oEnsure that all work is completed in line with the specified monthly time lines in order to ensure internal departmental KPI is achieved

Support Activities

oMonitor the inventory of forms on-site at each Customer/Dealer location and process orders to replenish forms are required

oProvide statistical information, analyses and administrative support, monthly activities and account status on-site Service Supervisors

oParticipate & contribute in regular internal account review meetings to discuss/improve all aspects of accounts

Resurgent Capital Service Greenville, SC

Debt Collector (Inbound Calls) 01/2012-05/2013

To provide professional and effective services to external customers, to meet customer expectations, particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines.

To ensure that a good level of understanding and knowledge of state laws are met when dealing with customers

Excellent communication skills, telephone manners and techniques and interpersonal skills.

The ability to deal with difficult customers and complex issues to develop a problem-solving strategy.

Ability to work under strict deadlines and meet performance targets.

Ability to work under pressure.

Competent in internal and external computer systems and numeracy skills.

Collecting payment over the phone by many payment options that are available for each customer.

Omni Source Staffing Greenville, SC

Quality Inspector (BMW) 10/2010-06/2011

Responsible for making sure all aspects of a product are free of defects and paying attention to details

Highly skilled at monitoring quality standards for automotive parts and apparel.

Make note of defects by corresponding with the correct type and model of car parts and notifying lead person of this before leaving production line.

Work in a team environment and also independently.

Sunland Distribution Inc. Greenville, SC

Data Entry Clerk 01/2006-10/2008

Created Bill of Lading for customers’ shipment orders per request via phone, email, or by fax.

Maintained inventory of all warehouse materials using excel for each customer portfolio.

Processed payroll for temps and permanent employees weekly.

Invoiced for each customer weekly and monthly for processing shipments.

Used the program SAP for processing shipments, inventory.

Microsoft Word to create memos for customers.

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