Center Representative Service

Abigail Wiler

Sulphur Springs, TX *****

************@*****.***

903-***-****

Energetic Customer Service Representative with 2+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. I also pioneer high-impact B2C marketing campaigns that drive revenue + significant ROI and nurture brand awareness + loyalty. Authorized to work in the US for any employer

Work Experience

Marketing Manager

Young Roxstars Entertainment LLC - Dallas-Fort Worth, TX Present

• conduct market research and intelligence to inform marketing tactics

• plan, develop and implement strategic marketing plans that resulted in consistent annual sales increase.

• develop marketing team to successfully implement program and deliver on organizational objectives

• develop launch schedules, advertising, direct and indirect marketing campaigns, promotions, sales tools and event marketing

• manage advertising campaign creation and execution

• create and implement social media strategy to integrate with overall marketing tactics

• oversee pricing strategies on new and existing products to ensure competitiveness and profitability objectives are achieved

• manage distribution channels for products

Call Center Representative

Joseph staffing inc

April 2019 to May 2021

1. Evaluated customer information to explore issues, developed potential solution and maintained high quality service.

2. Built long-term customer relation by providing top-notch service and detailed order, account and service information

3. Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversation.

4. Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores

Education

High school diploma

Skills

• Customer Relationship Management

• Salesforce

• Cold Calling (2 years)

• Branding

• B2B Sales

• Problem-solving

• Flexibility

• Team Work

• Google Analytics

• Search Engine Optimization (SEO)

• B2C (2 years)

• Customer service (2 years)

• Digital Marketing

Certifications and Licenses

Google Analytics

July 2021 to July 2023

Digital analytics is the foundation of SEO, social media marketing, search engine marketing, e- commerce, and more. Without data, it’s impossible to understand how effective (or ineffective) your digital strategies are. It can help you find out what’s working and what’s not working and then why. This, in turn, can help to make improvements that determine the success of your campaigns.

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