Customer Service Sales Associate
Resume:
Rachel Drury
Reliable, hard working, and ready to join your team:)
Bonnerdale, AR 71933
****************@*****.***
I am looking for a company that seeks the go getters and will invest in me so I can become the best addition to their team as possible!
Here’s a little about my outlook on life!
I take pride in my eagerness to succeed and my willingness to learn. And above all my commitment to kindness in compassion in every interaction I have. I do my best to make people feel at ease around me and know they can trust me to be in their corner. My goal is to lift everyone up around me and make their day easier by assisting them in any way I can. Team building is something that is very important to me. I have strong morals and stand for what I believe in and my work is something I always will believe in. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales Associate
Slumberland - Rochester, MN
May 2022 to Present
I was offered the opportunity to learn more about sales and took the leap to grow my customer service skills and knowledge. In the line of communication work it can be intimidating but I tried my best and ended up selling over 40k my first month!
I assisted with the following,
• Answered incoming calls
• Placed orders
• Conducted credit card transactions through POS System
• Educated customers about Furniture/mattresses
• Up-sold customers
• Responsible for store displays
• Maintained a clean service environment
• Provided pleasant customer service
• Assisted with returns
Roving Leasing Consultant
Monarch Investment and Management Group - Rochester, MN June 2021 to April 2022
As a roving leasing consultant I was responsible for making a lasting impression and strengthening my existing relationships with residents. Anyway I could support anyone coming through my door, I did it with genuine intent.
I was most proud of watching how my personal growth reflected in my work, I loved watching everyone around me do better as well.
I leased apartments at a very fast rate that had not been seen in my region before and was blessed with more opportunities because of it.
I created strong connections with corporate and was a sponge trying to learn as much as I could so I could grow in the field I love.I do my best to make people feel at ease around me and know they can trust me to be in their corner.
Essential Job Duties and Responsibilities:
• Trains new leasing consultants
• Mentor leasing consultants within a region for maximum closing and success
• Greets, assists, and attempts to lease apartments to all prospective residents who enter the community.
• Responsible for thorough knowledge of leasing techniques, sales methods, and policies and procedures of Monarch Investment and Management Group.
• Ensures appearance of the “model” apartment/s and target apartments are acceptable for showing
• Responsible for reporting to Property Manager market survey reports and shopping competition results
• Must be aware of the “Curb Appeal” of the property
• Accepts and completes required application information from the prospective residents. • Creates all lease documents and facilitates getting all parties to sign where required • Maintains all resident files both physical and digital in YARDI
• Maintains and updates Property Information Handbook and Advertising Log Book. • Utilizes required telephone etiquette and techniques.
• Producing a daily “Hot Sheet” on current rental rates, sizes, locations, and all amenities of the property.
• Assists Property Manager in ensuring all property marketing is current, accurate and relevant
• Responsible for daily marketing efforts through Craigslist and/or other outreach
• Contacts and follows-up with all apartment locator services and local business to provide informational materials.
• Assists Assistant Property Manager in building and maintaining a resident relations program
• Performs additional functions from time to time as requested by the Property Manager Starbucks Barista/Cashier
Starbucks - Rochester, MN
August 2017 to June 2021
• Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and cookies.
• Welcomes customers by determining their coffee interests and needs.
• Educates customers by presenting and explaining the coffee drink menu; answering questions.
• Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
• Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, espresso lungo, caffe latte, and cappuccino.
• Generates revenues by attracting new customers; defining new and expanded services and products.
• Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
• Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Education
Semester at Southern Adventist University in General Studies and Psychology Southern Adventist University - Collegedale, TN
August 2020 to January 2021
a semester at Rochester Community and Technical College in General Studies RCTC - Rochester, MN
January 2020 to May 2020
High school diploma
Century High School - Rochester, MN
September 2016 to March 2020
Skills
• Cash Handling
• Cleaning
• POS
• Customer Service
• Cashier
• cash
• Barista Experience
• Coffee Experience
• Food Service
• Serving Experience
• Food Safety
• Retail Sales
• Food Preparation
• Microsoft Office
• Flexibility
• Reliability
• Team Work
• Problem-solving
• Commercial Cleaning
• Guest services
• Computer skills
• Front desk
• Childcare
• Property management
• Sales
• Yardi
• Property Leasing
• Marketing
• Fair Housing Regulations
• Administrative Experience
• Phone Etiquette
• Microsoft Outlook
• Social media management
• Computer literacy
• Budgeting
• Section 8
• Filing
• Merchandising
• Tax Experience
• Assistant Manager Experience
Certifications and Licenses
Driver's License
Assessments
Food Service: Customer Situations — Highly Proficient August 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Verbal Communication — Highly Proficient
August 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Board member of Only Seven Ministries
October 2015 to Present
Our work in the Philippines
Only Seven Ministries works with children and their families living in abject poverty, malnourished, uneducated, abused and abandoned. Our ministry is primarily focused in the landfills where children grow up among heaps of garbage, stench and rotting biohazards and in the villages where there is no running water or electricity. Many of these children of God are victims or survivors of human trafficking where they have been or are being sexually exploited. We gain trust and open hearts to receive the gospel by offering our education, medical work and evangelism to the villagers. Because medical missionary work opens hearts and minds like nothing else can, we strive to bring health in every area of their lives.
Our work in the Philippines consists of 4 main programs. Our Education, Medical, Evangelism and Clothing programs were designed to meet the needs of the community on a holistic level. The Education program provides much needed study materials for students and Life Education classes for parents and children together. The Life Education classes cover various topics from parenting to hygeine to child protection for families in our programs. The Medical program consists of the distribution of much needed vitamins, medicine and supplies such as antibiotics, antifungals, respiratory meds, children's medications, as well as bandages, dental hygiene kits and deworming of parasites. Most importantly we provide medical care for children by working with our partners within the local health care system. This includes offering free medical care for urgent cases involving children and providing coordination, transportation to the hospital and continuity of care.
The Evangelism program efforts really shine in the community thanks to God's leading. We are blessed to have a team of a dozen teenage girls from the villages assisting us in our work. Our Field Manager Von is currently leading our local village volunteers in Bible study 2 times per month and leads out in our Vacation Bible School 1 time per month for the children. Evangelistic meetings are held 4 times per year when our director is in the country visiting the sites. Our Clothing program provides new and gently used clothing and sandals from the USA and from local markets in the Philippines to the children in our programs. The key to the success of our programs is Child Sponsorship. When donors like you choose to sponsor a child we ensure they get all of these services.
Additional Information
Other skills
• Great communication skills
• POS experience and highly skilled
• Sales
• Customer support
• Marketing
• Property leasing
• Strong leader
• Passion for people
• Accountable
• Positive attitude
• Proficient in Microsoft
• Digital filing
• Committed to success
• Sales, Retail & Customer Support
• Solid self management
• Committed to my work and loyal to my employer
• Strong organization skills
• Technically inclined
• Able to catch on quickly
• Problem solver
• Strong Coordination with appointments
• Trained in fair housing
• Familiar with people from all walks of life
• Excellent filing skills
• Attention to detail
• Strong comprehension
• Follows direction
• Eager to teach and mentor
• Training and development
• Consistent in work
• Assists all coworker and other team members in all tasks
Contact this candidate