Customer Service Call Center
Resume:
YAJAIRA
LOPEZ
**********@*****.***
I’m currently interested in your opening position that would offer me a greater challenge, and the opportunity to help the company advance efficiently and productively. I believe this position will enable me to use my strong organizational skills, educational background, and ability to work well with people.
Automart/Sales
Melrose Park IL
June 2021- Currently 2022
Sales/Call center
• Answer phone calls
• Assist customers with every question
• Knowledge of products
• Provide my best customer service
• Manage adjustments/credits
• Statements
• Work on invoices
• Keep record of transactions
• Filing
• Monthly’s Bi-weekly’s
US Bank
Oak Brook
Sep-Current
Call Center/ Remote
• Answering in coming calls
• Customer service
• Reviewing accounts
Bedford Park District
Bedford Park IL
July-August 2020
Accounting/Book keeping
• Filing
• Adjustments
2
• Excel
• Organizing
E & M Trucking Services Inc.
Berwyn IL
October –December 2019
Accounting/Dispatcher
• Quick books
• Invoices
• Answer email/Phone calls
• Payments
• Talk to brokers
• Keep a driver log
American Alliance
Downers Grove IL
June-October 2019
First Reports Department
• Accident response
• Reporting
• Accident investigation
• Hazard corrections
• Report management
• Reporting serious injuries
• Review and assessment
Automart/Accounting/Sales
Melrose Park IL
February 2018- June 2019
Sales/Call center/Accounting
• Answer phone calls
• Assist customers with every question
• Knowledge of products
• Provide my best customer service
• Manage adjustments/credits
• Statements
• Work on invoices
• Keep record of transactions
• Filing
• Monthly’s Bi-weekly’s
Menards
3
2015-2015
Melrose Park IL
Cashier/Return
• Managed the register and computer
• Had to execute excellent costumer service
• Worked well with my fellow teammates and followed through in difficult situations. Royal Die & Stamping CO.
2013- January 2018
Carol Stream IL
Machine Operator/Sorter/Packer/Quality Control
• Run press thoroughly
• Make sure the area is clean and intact
• Inspector/Level 2
• Inspected parts visually
• Measured parts as required on the check sheets
• Knowledge of reading any and every blue print
• Knowledge of operating plexus system and Microsoft programs when Proviso East High School
• High School Diploma
Triton College
June- July 2020
River Grove IL
Contact Tracing Certificate
The Guardian Group
March 2020
Perc Card
Triton College
August- November 2021
River Grove IL
Phlebotomy
Skills
• Ample knowledge of quality tools: Optical Projector’s, Micrometer, Calipers, Measuring blocks, Etc.
• Highly motivated, creative, and flexible with time
• Bilingual, English/Spanish
4
• Strong communication and interpersonal skills
• Provides costumer service in a courteous manner
• Responds well under pressure
• Fast learner
Contact this candidate