Customer Service Care Aide

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

JANINE

SMITH

J

**** ********* *** ****, ************, Pa 19136, 267-***-****, ******.**********@*****.*** Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Meal preparation Records maintenance Scheduling

Task prioritization Time management Microsoft Word Critical thinking Public speaking Bedside care

Caregiver May 2019 - Current

Always best care Senior services Philadelphia, Pa Assisted patients with daily living needs and personal hygiene. Performed light housekeeping and processed laundry to help patients and families. Offered care and companionship to homebound clients with varying mental and physical capacities. Managed patient medications, organized schedules, and set up reminders. Provided emotional support, companionship, and appropriate recreation to disabled individuals. Contributed to development of long-term care plans. Direct Care Staff Member October 2017 - Current

Lending a hand home care Philadelphia, Pa

Worked effectively with diverse team to accomplish daily objectives and meet long-term goals. Maintained full compliance with legal, health, and safety regulations. Supported individuals' personal hygiene by helping with basic tasks. Improved patient care and outcomes through close collaboration with healthcare team. Provided clients with communication assistance, typing correspondence and obtaining information from outside sources.

Direct Care Aide October 2014 - May 2019

Unlimited staffing Philadelphia, Pa

Provided clients with communication assistance, typing correspondence and obtaining information from outside sources.

Optimized client care with interdisciplinary case reviews alongside qualified team. Maintained schedules for medical and social needs, including transporting clients to appointments. Helped family members develop skills for short- and long-term care needs. Improved patient care and outcomes through close collaboration with healthcare team. S

EDUCATION

Supported individuals' personal hygiene by helping with basic tasks. Enhanced customer satisfaction with fast, knowledgeable service. Completed all tasks promptly and with minimal oversight. Associates in nursing May 2024

Community college of Philadelphia, Philadelphia, Pa Certificate May 2014

Empire beauty school, Philadelphia, Pa

top 100 student award

Coursework in customer service

Bachelor

Central Penn College, Enola, Pa

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